Ch3: Philosophies & Frameworks Flashcards
1
Q
Deming Chain reaction (5)
A
improve quality costs decrease productivity increases increase market share with better quality and lower prices stay in business provide jobs and more jobs
2
Q
deming philosophy (3)
A
- continual improvements
- reducing uncertainty and variability
- driven by leadership of top management
3
Q
system of profound knowledge - deming (4)
A
- appreciation for a system
- understanding variability
- theory of knowledge
- psychology
4
Q
Appreciation for a system
A
- parts of a system must work together
- every system must have a purpose
5
Q
Understanding variability
A
- many sources of uncontrollable variation exist in any process
- excessive variation results in product failures, unhappy customers, and unnecessary costs
6
Q
theory of knowledge
A
- management in any form requires prediction
- prediction must be based on some theory
7
Q
Psychology
A
- people are motivated intrinsically and extrinsically
- intrinsically: self motivated
- extrinsically: motivated by reward/punishment
8
Q
Juran (trilogy, quote)
A
first to incorporate human aspect of quality
- quality planning
- quality control
- quality improvement
“fitness for use”
9
Q
Crosby (5)
A
- quality means conformance to requirements
- problems are functional in nature
- no optimum level of defects
- cost of quality is the only useful measurement
- zero defects is the only performance standard
10
Q
Ishikawa (5)
A
- influenced participative approaches involving all workers
- quality begins and ends with education
- quality control ideal status is when inspection is no longer needed
- kill the root cause not the symptoms
- fishbone
11
Q
Taguchi (2)
A
- considers design to be more important than the manufacturing process
- eliminate variances in production before they can occur
12
Q
PDCA
A
plan - do - check - act
