Ch5: Leadership Flashcards
10 Points of Successful Leaders
- Assemble a dedicated team
- Over communicate
- Don’t assume
- Be authentic
- Know your obstacles
- Create a “team charter”
- Believe in your people
- Dole out credit
- Keep your team engaged
- Stay calm
Leadership definition
ability to positively influence people under ones authority to achieve results
Baldridge Leadership Triad
forces the importance of leadership on strategy and customers
Core Leadership skills (5)
- Vision
- Empowerment
- Intuition
- Value congruence
- Self-understanding
Leadership competencies (6)
- Navigator
- Communicator
- Mentor
- Learner
- Builder
- Motivator
Navigator
creates a shared meaning and provides direction
Mentor
provides others with a role to guide their actions
Learner
continuously develops personal knowledge, skills, and abilities
Builder
shapes processes and structures to allow for the achievement of goals and outcomes
Leading Practices (4)
- customer-focused strategic visions and clear values
- create a good environment for employees
- demonstrate personal commitment
- environment fosters legal and ethical behaviour
- integrate public responsibilities
strategic planning
the process of envisioning an organizations future and developing the necessary goals, objectives, and action plans to achieve that future
strategy
a pattern or plan that integrates an organizations major goals, policies, and action sequences into a cohesive whole
strategic plan pyramid (top to bottom)(7)
- targets
- measures
- initiatives
- objectives
- goals
- vision
- mission
mission statement
captures the essence of why the organization exists, who we are what we do
vision
how the organization wants to be perceived in the future, what success looks like
