Chapter 9 Flashcards
Mechanistic Organization
A form of organization that seeks to maximize internal efficiency
Organic Structure
An organizational form that emphasizes flexibility
Strategic Alliance
A formal relationship created among independent organizations with the purpose of joint pursuit of mutual goals
Economies of Scope
Economies in which materials and processes employed in one product can be used to make related products
Rightsizing
A successful effort to achieve an appropriate size at which the company performs most effectively
Customer Relationship Management
A multi faceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs, wants, and buying patterns
Value Chain
The sequence of activities that flow fr raw materials to the delivery of a good or service, with additional value created at each step
Mass Customization
The production of varied, individually customized products at the low cost of standardized, mass produced products
Logistics
The movement of the right goods in the right amount to the right place at the right time
Just-in-time
A system that calls for subassemblies and components to be manufactured in very small lots and delivered to the next stage of the production process just as they are needed
Core capabilities
Knowledge, expertise, or skill that underlies a company’s ability to be a leader
ISO 9001
Series of quality standards developed by a committee working under the international organization for standardization to improve total quality in all businesses for the benefit of producers and consumers
Reengineering
To revolutionize key organizational systems and processes
Focus of Reengineering
To answer this question
If you were the customer, how would you like us to operate?
Lean Manufacturing
An operation that strives to achieve the highest possible productivity and total quality, cost effectively, by eliminating unnecessary steps in the production process and continually striving for improvement
