Chapter 15 Flashcards
Noise
1
One way communication
A process in which information flows in only one direction-from the sender to the receiver, with no feedback loop.
Filtering
The process of withholding, ignoring, or distorting information.
A permanent record is an advantage of _______.
Written communications
Inability to pick up subtle clues is a disadvantage to _____.
Electronic communications
Virtual Office
A mobile office in which people can work anywhere as long as they have the tools to communicate with customers and colleagues.
Media Richness
The degree to which a communication channel conveys information.
_____ messages are simple and informative.
Persuasive
Reflection
Process by which a person states what he or she believes the other person is saying.
Downward Communication
Information that flows from higher to lower levels in the organization’s hierarchy.
Coaching
Dialogue with a goal of helping another be more effective and achieve his or her full potential on the job.
Grapevine
Informational communication network.
Boundaryless Organization
Organization in which there are no barriers to information flow.
Two Way Communication
A process in which information flows in two directions-the receiver provides feedback, and the sender is receptive to the feedback.
Perception
The process of receiving and interpreting information.
