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Principles II - Vocabulary > Thanatology: Communication Skills > Flashcards

Thanatology: Communication Skills Flashcards

1
Q

A disconfirming response with more than one meaning, leaving the other party unsure of the responder’s position

A

Ambiguous Response

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2
Q

The process of correctly pronouncing all the necessary part of a word

A

Articulation

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3
Q

The process of focusing on certain stimuli from the environment

A

Attending

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4
Q

The medium through which a message passes from sender to receiver

A

Channel

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5
Q

The emotional tone of a relationship as it is expressed in the messages that the partners send and receive

A

Climate

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6
Q

The process of human beings responding to verbal/nonverbal behavior. A human survival skill needed to maintain contact with the world

A

Communication

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7
Q

To be clear and brief

A

Concise

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8
Q

An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other party in achieving their goals

A

Conflict

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9
Q

The emotional associations of a term

A

Connotation

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10
Q

Agreement between group members about a decision

A

Consensus

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11
Q

The believability of a speaker or other source of information

A

Credibility

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12
Q

Taking innocent comments as personal attakcs

A

Defensive Listening

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13
Q

The objective, emotion free meaning of a term

A

Denotation

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14
Q

Listening in which the goal is to help the speaker solve a problem

A

Empathetic Listening

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15
Q

Physical location and personal history surrounding the communication

A

Environment

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16
Q

Words that have more than one dictionary meaning

A

Equivocal Terms

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17
Q

A pleasant term substituted for a more direct, less pleasant term

A

Euphamism

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18
Q

Listening in which the goal is to judge the quality or accuracy of speaker’s remarks

A

Evaluative Listening

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19
Q

A speech planned in advance but presented in a direct, conversational manner

A

Extemporaneous Speech

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20
Q

Incorrect assumptions that lead us to believe that we have heard the message before or that the message is too simple or too complex to understand

A

Faulty Assumption

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21
Q

The discernible response to the receiver

A

Feedback

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22
Q

The speech memorized or delivered word for word from a manuscript

A

Formal

23
Q

A speech given off the top of one’s head without preparation

A

Impromptu Speech

24
Q

Listening to understand another person or idea

A

Informational Listening

25
Q

Taking a speaker’s remarks at face value

A

Insensitive Listening

26
Q

Communication in which the two parties involved consider one another as individuals

A

Interpersonal Communication

27
Q

Communicating with oneself

A

Intrapersonal Communication

28
Q

The study of body movement, gestures, and postures

A

Kinesics

29
Q

A speech that is read word for word from a prepared text

A

Manuscript Speech

30
Q

A speech that is learned and delivered by rote without a written text

A

Memorized Speech

31
Q

A speaker’s words and actions

A

Message

32
Q

Excessive written or verbal information

A

Message Overload

33
Q

A force that interferes with the process of communication

A

Noise

34
Q

The highness or lowness of one’s voice

A

Pitch

35
Q

The study of how people and animals use space

A

Proxemics

36
Q

Giving the appearance of listening

A

Pseudolistening

37
Q

One person speaking with limited verbal feedback

A

Public Communication

38
Q

The art or science of establishing and promoting a favorable relationship with the public

A

Public Relations

39
Q

The speed at which a speaker utters words

A

Rate

40
Q

Decodes the message

A

Receiver

41
Q

Word that gain their meaning through comparison

A

Relative terms

42
Q

The relatively stable set of perceptions each individual holds of himself or herelf

A

Self-Concept

43
Q

The process of deliberately revealing information about oneself that is significant and that would not normally be known by others

A

Self-Disclosure

44
Q

The degree of regard a person holds for oneself

A

Self-Esteem

45
Q

A prediction or expectation of an event that makes the outcome more likely to occur than would otherwise

A

Self-Fulfilling Prophecy

46
Q

Deals with the meanings of words

A

Semantics

47
Q

Encodes and delivers the message

A

Sender

48
Q

Not listening because he/she is only interested in what he/she has to say

A

Stage Hogging

49
Q

The arrangement of words in a sentence

A

Syntax

50
Q

Complete sentence describing the central idea of a speech, usually found in the first paragraph

A

Thematic

51
Q

A complete sentence describing the central idea of a speech, usually found in the first paragraph

A

Thesis Statement

52
Q

The quality of one’s voice

A

Tone

53
Q

The loudness of one’s voice

A

Volume

Principles II - Vocabulary (21 decks)

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