B063 unit 6 multimedia Kiosks

Question 1

What is a self service Kiosk

Answer 1

This is a device that allows the customer with access to the products and services

Question 2

What will be the process performed by the self service kiosk in sale of tickets

Answer 2

Choose show 
Choose seats 
Conform booking 
Ticket option 
Booking reference

Question 3

Define E-ticket

Answer 3

This is an electronic file which is downloaded to a mobile device. This allows for a none printed ticket to be created.

Question 4

Why would OCER theatre use touch screen technology in their kiosk

Answer 4

This would allow for a simple use for the simple usage in the self service kiosk therefore making the service easier to use.

Question 5

What multi-media features will be included in the OCER theatre kiosk

Answer 5

Images
video
links to their website

Question 6

Benefits to the theatre of Self-Service Kiosks

Answer 6

Self service ticket purchasing is more efficient for the theatre as less staff time and interaction is needed for transaction; consequently the theatre saves staffing cost.

Up-to-date details of all their theatre shows and events, including embedded video files, can be published on the kiosk to encourage the public to purchase tickets

Question 7

Benefits to customers of the Self-Service Kiosk

Answer 7

Shorter waiting time for customers

includes up-to-date information therefore the customer can access information if they don’t have internet access

Customers can have E-tickets