Final #2

Question 1

alternative dispute resolution

Answer 1

an alternative to trial that encourages the parties to settle their differences out of court

Question 2

civil law

Answer 2

law related to action between individual

Question 3

statutory law

Answer 3

refers to the body of laws established by states

Question 4

contract law

Answer 4

law that refers to agreements between individual and entities that are binding

Question 5

microallocation

Answer 5

of scare medical resources; decisions are made by providers and individual members of the health care team

Question 6

patient self-determination act (PSDA)

Answer 6

the act that includes the advance directive giving patients the right to be involved in their health care decisions

Question 7

slander

Answer 7

false and malicious words about constituting a defamation of character active listening

Question 8

active listening

Answer 8

received message is paraphrased back to the sender to verify the correct message was decoded

Question 9

bias

Answer 9

slant toward a particular belief

Question 10

body language

Answer 10

nonverbal communication that includes unconscious body movements, gestures, and facial expressions that accompany verbals messages c

Question 11

cultural

Answer 11

the attitudes and behavior that are characteristic of a particular social group or organization

Question 12

denial

Answer 12

rejection of or refusal to acknowledge

Question 13

therapeutic communications

Answer 13

use of specific and well-defined professional communication skills to create a feeling of comfort for patients even when difficult or unpleasant information must be exchanged

Question 14

open-ended questions

Answer 14

questions that encourage verbalization and response; questions that seek a response beyond a simple yes or no

Question 15

perception

Answer 15

involves the ability to sense another’s attitudes, moods, and feelings

Question 16

prejudices

Answer 16

opinion or judgement that is formed before all facts are known

Question 17

regression

Answer 17

maving back to a former stage to escape conflict or far

Question 18

blind copy

Answer 18

protests the privacy of email. other recipients cannot identify who else may have received the transmitted message

Question 19

proofread

Answer 19

to read a document to verify the accuracy of content and that correct grammar, spelling, punctuation, and capitalization were used

Question 20

minutes

Answer 20

written record of topics discussed and actions taken during meeting sessions

Question 21

agenda

Answer 21

printed list of topics to be discussed during a meeting, sometimes giving time allocation

Question 22

full block letter

Answer 22

major letter style in which all lines begin flush with the left margin. This style is suggested for offices desiring a contemporary-looking, efficient letter

Question 23

standard modified block letter

Answer 23

major letter style where all lines begin at the left margin with the exception of the date line, complimentary closure, and keyed signature. the exceptions usually begin at the center position of a few spaced to the right of center

Question 24

indented modified block letter

Answer 24

modified letter style with indented paragraphs. Paragraphs in this style of letter may be indented five spaces

Question 25

simplified letter

Answer 25

major letter style recommended by the administrative management society that omits the salutation and complimentary closure. all lines aare keyed flush with the left margin. In medical offices, this style is most often used when sending a form letter

Question 26

memo (memorandum)

Answer 26

interoffice correspondence, usually referred to as a memo

Question 27

out-guide

Answer 27

card, folder, or slip of paper inserted temporarily in the files to replace a record that has been retrieved from the files

Question 28

discharge summary

Answer 28

medical reports that document the hospitalization history of a patient

Question 29

purging

Answer 29

method of maintaining order in the files by separating active from inactive and closed files

Question 30

tickler file

Answer 30

system to remind of action to e taken on a certain date

Question 31

gross examination

Answer 31

viewing a specimen with the naked eye

Question 32

cross-reference

Answer 32

notation in a file to direct the reader to a specific record that may be filed under more than one name/subject (e.g., married name/maiden name or foreign name) where the surnamed is not easily recognizable

Question 33

problem-oriented medical record (POMR)

Answer 33

a type of patient chart record keeping that uses a sheet at a permanent location in the chart to list vital identification data. Patient medical problems are identified by a number that corresponds to the charting; for example, bronchitis #1, a broken wrist is #2 and so forth

Question 34

outsourcing

Answer 34

the practice of contracting with a service outside of the clinic or hospital to a company where the task can be accomplished at a lower cost and a faster around time

Question 35

indexing

Answer 35

selecting the name, subject, or number under which to file a record and determining the order in which the units should be considered

Question 36

source-oriented medical record (SOMR)

Answer 36

a type of patient chart record keeping that includes separate section for different sources of patient information, such as laboratory reports, pathology reports, and progress notes

Question 37

ancillary services

Answer 37

professional occupational companies hired to complete a specific job

Question 38

benchmark

Answer 38

making a comparison among different organizations relative to how they accomplish tasks, such as office computerization, organizing file systems, and employee remuneration

Question 39

teamwork

Answer 39

persons synergistically working together

Question 40

self-actualization

Answer 40

being all that you can be; developing your full potential and experiencing fulfillment

Question 41

professional liability insurance

Answer 41

insurance policy designed to protect assets in the event a claim for damages resulting from negligence is filed and awarded

Question 42

profit sharing

Answer 42

sharing in the financial profits, gains, and benefits of an organization

Question 43

marketing

Answer 43

process by which the provider of services makes the consumer aware of the scope and quality of those serviece (TV Newspaper brochures)

Question 44

“going bare”

Answer 44

said of a provider who does not carry professional liability insurance

Question 45

administrative law

Answer 45

establishes agencies that are given the power to make laws and enact regulations