User support Flashcards
1
Q
List all the user supports
A
- Telephone help desk
- Email support
- User guides
- Online support
- FAQs
- Newsletters
2
Q
How can Telephone help desks provide support?
A
- Able to talk to a technician
- Step by step advise and solutions
- Works 24/7
3
Q
How can email support provide support?
A
- If you do not have a phone you can easily email
- You can get your queries answered throughout the day
- Priority system is used for urgent matters
- Avoids wasted time on phone
4
Q
How can user guides provide support?
A
- Manually created instructions
- Free
- Describes how to install and set up the system
- Has images to help the user understand
- Allows user to work at their own pace
5
Q
How can online support provide support?
A
- Provides patches for users devices
- Keeps system up to date
6
Q
How can FAQs provide support?
A
- Users submit questions and they are answered quickly by other users.
- You can look through other questions in case it has already been answered.
