4 Dimensions Of ITSM

Question 1

What are the 4 Dimensions of ITSM?

Answer 1

Organizations & People, Information & Technology, Partners & Suppliers, Value Streams and Processes

Question 2

Systems of authority correlates to what?

Answer 2

Governance

Question 3

Why are the 4 Dimensions used?

Answer 3

To create value through a holistic approach to IT

Question 4

What is a key element in the Organization & People dimension?

Answer 4

People

Question 5

The complexity of organizations growth and ensuring that the way an organization is structured and managed is well defined falls under what dimension?

Answer 5

Organizations and People

Question 6

Systems of authority, communication methods/styles, and role & responsibilities are dealing with what dimension?

Answer 6

Organizations and people

Question 7

What does PESTLE stand for?

Answer 7

Political, Economical, Social, Technological, Legal, and Environmental factors

Question 8

Workflow management systems, Knowledge based Inventory systems, Communication systems, Analytical tools are examples of what?

Answer 8

Technologies that support service management

Question 9

What dimension includes the information and knowledge necessary for service management?

Answer 9

Information and Technology

Question 10

Slack, Microsoft Teams, and Zoom all have what in common?

Answer 10

They are communication systems

Question 11

Even Viewer, Network Monitor are examples of what?

Answer 11

Analytical Tools

Question 12

What level does service management increasingly benefits from technology?

Answer 12

All Levels

Question 13

3rd-Party and Vendors deals with what dimension?

Answer 13

Partners & Suppliers

Question 14

What dimension encompasses an organization’s relationships with other organizations?

Answer 14

Partners & Suppliers

Question 15

Who shares the goals and risks involved in service provision?

Answer 15

Partners

Question 16

Who are responsible for providing goals and services that’s are used by SN organization?

Answer 16

Suppliers

Question 17

Why is Corporate Culture important?

Answer 17

It helps decides how to deal with partners or suppliers

Question 18

What are the external factors ITSM and Project Management face encounter?

Answer 18

PESTLE

Question 19

Value Streams and Processes defines what?

Answer 19

The activities, workflows, controls, and procedures needed to achieve agreed objectives

Question 20

What dimension deals with how to do things?

Answer 20

Value Streams and Processes

Question 21

What dimensions deals with The Who or people involved?

Answer 21

Organizations & People and Partners & Suppliers

Question 22

What dimension deals with What we do and What we use to get it done?

Answer 22

Information and Technology

Question 23

An set of interrelated or interacting activities that transform inputs into outputs.

Answer 23

Processes

Question 24

What does Processes define?

Answer 24

The sequence of actions and their dependencies

Question 25

What is a Value Stream?

Answer 25

A series of steps an organization undertakes to create and deliver products and services to consumers

Question 26

To improve an organization overall performance, it is critical to do what?

Answer 26

Identify and understand the various value streams an organization contains.

Question 27

What is the Value Stream Structure?

Answer 27

Analyze the current state, Identify workflow barriers, Remove Waste, Improve Productivity