Chapter 3 Communication

Question 1

Types of communication - 3

Answer 1

Verbal
Nonverbal - body language, written, pointing
Active Listening - best way to communicate is to listen

Question 2

Barriers to communication - 5

Answer 2

Does not hear, difficult to understand, different language
Slang or Profanity or cliches
culture

Question 3

People NA will communicate with - 4

Answer 3

Dr, Nurse, Supervisor, Manager, other Staff
Other Departments
Residents
Families and visitors

Question 4

Resident chart contains - 15

Answer 4

Admission forms, resident history
Care plan, Dr orders, Dr progress notes, Nursing Assessment, notes
Notes from other depts - PT, OT, etc
Flow Sheets (walked, went to restroom), Graphic record (Vitals)
Intake and output record, lab and test results, surgery reports
Consent forms, Advanced Directives

Question 5

Objective versus Subjective information

Answer 5

Objective - signs - you observe, hear, smell, touch, measure

Subjective - symptoms - resident reports

Question 6

Nursing Process - 5

Answer 6

Assessment
Diagnosis
Planning
Implementation (CNA)
Evaluation (90 days)

Question 7

Incident, sentinel event

Answer 7

Incident - accident, problem, or unexpected event during course of care
Sentinel Event - unexpected occurrence involving death or serious physical or psychological injury.

Question 8

Code Status - 2

Answer 8

DNR - Do not resuscitate

No code or full code - do all you can