4.2 - Consultation Process - Beyond Theory & Science Flashcards
(5 cards)
1
Q
What are three strategies to build rapport with a new client?
A
- Mirroring and Matching: Subtly mimic the client’s body language or tone to create a sense of familiarity.
- Active Listening: Show empathy by nodding and summarizing their responses, ensuring they feel heard.
- Real-Life Examples: Use testimonials and success stories to establish your credibility and connection with the client.
2
Q
How can you uncover a client’s true motivation beyond surface-level goals like ‘I want to be healthier’?
A
- Ask probing questions to get deeper insights (e.g., ‘What would being healthier allow you to do that you can’t do now?’).
- Use motivational interviewing techniques to have the client articulate their reasons for change.
- Affirm past successes to build confidence and reveal intrinsic motivations.
3
Q
What is the ideal structure for an initial consultation?
A
- Introduction (5-10 mins): Set the tone, explain the consultation structure.
- Client’s Goals (10-15 mins): Discuss their motivations and specific goals.
- Assessment (10-20 mins): Gather relevant health history, habits, and lifestyle information.
- Action Plan (15-30 mins): Outline specific steps and create a plan of action.
- Wrap-up (5 mins): Summarize and confirm the next steps.
4
Q
How do you practice reflective learning after consultations?
A
- After each consultation, assess what went well and what could have been improved.
- Review audio or video recordings (with consent) to analyze your questioning and engagement techniques.
- Seek feedback from a mentor or colleague to refine your approach.
5
Q
How can follow-ups increase client adherence?
A
- Reinforce Progress: Remind clients of their progress and celebrate small wins.
- Provide Additional Resources: Send relevant articles, recipes, or motivational videos that align with their goals.
- Set Clear Expectations: Remind them of the next steps or goals to maintain momentum.
