4.5

Question 1

What could you do if a mobile device’s touchscreen becomes non-responive?

Answer 1

Reset the device

Question 2

How do you soft reset a Apple iOS device?

Answer 2

Press power down → slide to power off → press power down

Question 3

How do you hard reset a Apple iOS device?

Answer 3

Hold down power and home button for 10 seconds

Question 4

How do you soft reset a Android device?

Answer 4

Remove battery then put it back in and power on

Question 5

How do you hard reset a Android device?

Answer 5

Hold down power and volume down until restart. Some Android devices have different key combinations

Question 6

How do you stop an app on a iOS device?

Answer 6

Double-tap home button → slide the app up

Question 7

How do you stop an app on a Android device?

Answer 7

Settings/Apps → select app → force stop

Question 8

Does Microsoft Outlook have encryption built in?

Answer 8

Yes

Question 9

What helps deploy private keys to mobile devices?

Answer 9

Mobile Device Manager (MDM)

Question 10

What is a Mobile Device Manager (MDM)?

Answer 10

Helps manage multiple mobile devices

Question 11

Where do you check the application battery usage on an iPhone?

Answer 11

Settings → General → Usage

Question 12

Where do you check the application battery usage on an Android?

Answer 12

Settings → Battery

Question 13

What can you do if your phone feels like it is overheating?

Answer 13

Check the app usage for an app that is using a lot of CPU

Question 14

Where do you find the GPS settings on an iPhone?

Answer 14

Settings → Privacy → Location Services

Question 15

Where do you find the GPS settings on an Android?

Answer 15

Settings → Location

Question 16

Where do you configure the location mode on an iPhone?

Answer 16

Settings → Privacy → Location Services

Question 17

Where do you configure the location mode on an Android?

Answer 17

Settings → Location → Location Mode

Question 18

What should you do if you have a swollen battery?

Answer 18

Stop using it immediately and dispose of it properly

Question 19

What should you do when disassembling a device?

Answer 19

Document / label everything and organize

Question 20

What should you verify if a laptop display is dim?

Answer 20

Verify the backlight and connect an external monitor to make sure it is just the laptop display

Question 21

When should you perform printer maintenance?

Answer 21

Check the printer’s page counter

Question 22

What should you do before you perform printer maintenance?

Answer 22

Power down the printer

Question 23

What should you do after you perform printer maintenance?

Answer 23

Reset the printer’s page counter

Question 24

Where is the test page for a printer stored?

Answer 24

It’s built into Windows

Question 25

Should use hot or cold water to wash your hands after you clean a printer’s toner cartridge?

Answer 25

Cold

Question 26

What should you use to wash the outside of a printer?

Answer 26

A damp cloth

Question 27

What manages the printing?

Answer 27

Print spooler

Question 28

What does the print spooler run as?

Answer 28

As a Windows service

Question 29

What should you do if you’re getting streak or blurs on an inkject printer?

Answer 29

Clean the print heads

Question 30

What should you do if you’re getting streak or blurs on an laser printer?

Answer 30

Check of a scratched photosensitive drum

Question 31

What could be the cause if your page prints out faded or blank?

Answer 31

Low or no toner

Question 32

What could cause a ghost image on a laser printer?

Answer 32

The photosensitive drum didn’t get clean properly

Question 33

What could be the cause if a color prints in a wrong print color?

Answer 33

Low ink in one cartridge

Question 34

What could be the cause if a laser printer output smudges when you touch it?

Answer 34

Fuser assembly isn’t working properly

Question 35

What should you check if the paper isn’t feeding?

Answer 35

Check the pickup rollers

Question 36

What should you check if you get a access denied on a printer?

Answer 36

Check the security tab in the printer settings

Question 37

If you get a garbled characters on print page what might be the cause?

Answer 37

Bad print driver

Question 38

If you have a backed up print queue and nothing is printing what could you do to solve this?

Answer 38

Restart the print spooler

Question 39

If your printer is printing small page but not printing a large page what might be the problem?

Answer 39

Not enough memory in the printer