Communication

Question 1

Advantages (oral communication)

Answer 1

It is fast
Direct questions cannot be ignored
It is more sufficient

Question 2

Disadvantages (oral communication)

Answer 2

There is no record of conversation or agreement

People may easily forget details or later disagree with what they have said

Question 3

Advantages (written communication)

Answer 3

Means that you have permanent record

People have time to think about what they are going to write

Question 4

Disadvantages (written communication)

Answer 4

Slows down decision making
It can be ignored
Files may fall into wrong hands

Question 5

Example of oral communication

Answer 5

FaceTime

Skype

Question 6

Example of written communication

Answer 6

Notice boards
Memos
Letters
Reports
Text messages

Question 7

Internal communication

Answer 7

Is any form the f communication that allows people within a business to communicate with each other

Question 8

Internal info involves

Answer 8

Downward flow of info
Upward flow of info
Lateral flow of info

Question 9

Downward flow of info

Answer 9

Eg- from nord directors down to employees

Question 10

Upward flow of info

Answer 10

Eg- from employees up to directors

Question 11

Lateral flow of info

Answer 11

The flow of info between people who work at the same level in a business

Question 12

External communication

Answer 12

Is any form of communication that allows people in one organisation to communicate with others in another

Question 13

Oral communication

Answer 13

Is communication is the transfers of ideas, messages and facts between people