EXAM 1 Chapter 1

Question 1

Manager’s 3 responsibilities

Answer 1

• Make decisions
• Allocate Resources
• Direct activities of others to attain goals.

Question 2

Organizations

Answer 2

Coordinated social unit, formed to achieve goals.

Question 3

Organizational Behavior

Answer 3

-The study of the way people act (individually, and within a group.)

“investigates the impact (1)individuals, (2)groups, and (3)structure have on behavior within organizations in order to increase organizational effectiveness”

Question 4

Manager ROLES

Answer 4

• Interpersonal: How well they work with people
• Informational: How well you can disseminate information from outside the organization and incorporate it
• Decisional: Determining how the organization should move forward with regards to various stimuli.

Question 5

ROLES; Interpersonal

Answer 5

• Figurehead: Symbolic head, routine activities.
• Leader: Motivation
• Liaison: Maintain outside network for favors and information

Question 6

ROLES; Informational

Answer 6

Monitor: the nerve center of internal and external information

Disseminator: transmits information received from outside between employees

Spokesperson: transmits informations to outsiders

Question 7

ROLES; Decisional

Answer 7

Entrepreneur: Searches for opportunities, creates projects

Disturbance Handler: Corrective actions at time of disturbance

Negotiator: represents organization at negotiations

Resource allocator: makes the decisions

Question 8

Manager’s 3 skill categories

Answer 8

• Human
• Technical
• Conceptual

Question 9

Manager’s 4 activities

Answer 9

• HR
• Communication
• Networking
• Traditional management

Question 10

What are Successful managers good at?

Answer 10

Networking/Politics, and Communication

Question 11

Functions of a Manager

Answer 11

(POLC)

• Planning:
  
  • defining the organization’s goals
  • Strategy
  • plans to integrate and coordinate activities
  • This functions increases the higher you go up the ladder
• Organizing
  
  • What tasks to be done, who to do them?
• Leading
  
  • “motivating” “conflict resolution”
• Controlling
  
  • ensure things are going they way they should
  • put things back on track (back to the main goals)
  • “correction”

Question 12

Successful vs. Effective

Answer 12

• Successful: Focus on networking and moving yourself up the corporate ladder
• Effective: Focusing on quality and quantity of work

Question 13

Systematic study

Answer 13

looking at relationships attempting to attribute causes and effect and basing our conclusions on scientific evidence

Question 14

Evidence Based Management (EBM)

Answer 14

basing managerial decisions on the best available scientific evidence. EX. Doctors

Question 15

Intuition

Answer 15

gut feelings resulting from systematic study and EBM (BOTH)