CH. 3-4

Question 1

The ABC’s of Attitude

Answer 1

• Affective: Emotional Feeling segment
• Behavioral: Action Segment
• Cognitive: Opinion or belief Segment

Question 2

Attitude

Answer 2

Evaluative statements or thoughts made toward an object, person or situation.

Question 3

Causes of Job Satisfaction

Answer 3

• Correlated with life satisfaction
• Feedback
• Social Support

Question 4

Criteria of Job attitudes and how you feel about your job situation:

Answer 4

• Job satisfaction: Are you happy with your job>?
• Job involvement: How you consider performance important to self worth
• Psychological empowerment: Belief to which you affect your work, your meaningfulness of your job.
• Organizational commitment: How you connect with the organizations goals.
• Perceived organizational support: Degree to which employees believe an organization values them.

Question 5

Employee Engagement

Answer 5

An individuals involvement with, satisfaction with, and enthusiasm for the work they do.

Question 6

Global rating approach:(Measuring satisfaction)

Answer 6

-Very general, usually ask to rate between 1-10.

Question 7

Summation of Job Facets:(Measuring Satisfaction)

Answer 7

More in depth survey, includes more categories.

Question 8

Commitment:

Answer 8

an employee identifies with the company and has a desire to continue with them.

Question 9

Engagement:

Answer 9

The employees satisfaction, involvement, and enthusiasm for the work they do.

Question 10

Emotions

Answer 10

Short term directed at someone/something.

Caused by a specific event or person, shown through facial expressions

Question 11

Moods

Answer 11

Long term, usually less intense and more ambiguous, cognitive in nature, causes unclear