484 Chapter 11

Question 1

Managerial Decision Making Process

Answer 1

involves choosing a course of action among alternatives

Question 2

decision making processes and challenge

Answer 2

process is often linear

looping back is common

Question 3

managerial involvement

Answer 3

depends on subsidiary structure

locus of decision making

Question 4

Centralized MNC

Answer 4

Large size
international markets are important
high competition
high technology
strong brand and corporate image
lower diversification
standardized product lines
lack of capable international managers

Question 5

Decentralized MNC

Answer 5

small to medium size
international markets have low importance
moderate competition, moderate technology
weak brand, corp. image
high diversification
customized product lines
capable international managers

Question 6

Global Business example

Answer 6

KPMG

Question 7

Decision making philosophies country by country

Answer 7

….

Question 8

French

Answer 8

take more time

Question 9

Danes

Answer 9

place high value on time

Question 10

Germans

Answer 10

focus more on productivity
quality of goods/services than on managing subordinates
CO-DETERMINATION

Question 11

5 German Companies

Answer 11

audi, bmw, vw
siemens, bosch
t-mobile
adidas/puma
bayer

Question 12

Managing in Germany

Answer 12

After hours socializing is not the norm but depends on the industry and size (maybe lunch)
titles are important
very mono chronic
always use “Sie, Herr, Frau, Doktor”

Question 13

bush tried to do this

Answer 13

give one of the German lady a massage

Question 14

Managing in Germany

Answer 14

more risk adverse
long term orientation about the same as USA
Less relationship based
more task oriented

Question 15

Managing in Germany

Answer 15

technical presentations
not impressed by “all show no substance”
dont like overtime
Urlaub is sacred

Question 16

Germany vs USA Hofested

Answer 16

USA higher PDI, INDV
Germany UAI
MAS and LTO, germany is slightly higher, generally the same.

Question 17

TQM

Answer 17

an organizational strategy and the accompanying techniques that result in the delivery of high quality products or services to customers

Question 18

TQM is critical to…

Answer 18

achieve world class competitiveness
manufacturing is primary area

Question 19

Concurrent engineering/inter functional teams

Answer 19

Designers, engineers, production, and customers work together to develop new products.
opposite of this is Linear product development.

Question 20

empowerment

Answer 20

give individuals and teams resources, information and authority needed to develop ideas and implement them

Question 21

ISO 9001 certification

Answer 21

indirectly related to TQM
international standards organization to ensure quality products and services
examine design, process control, purchasing, service, inspection, testing and training

Question 22

Kaizen

Answer 22

Continuous improvement

Question 23

Controlling

Answer 23

the process of evaluating results in relation to plans or objectives and deciding what, if any, action to take

Question 24

Decision making and controlling are..

Answer 24

interlinked functions

Question 25

MNC use different methods to control overseas operations

Answer 25

direct and indirect quantifiable and qualitative decentralized and centralized

Question 26

MNC control problems

Answer 26

MNC and WOS have conflicting objectives experience and ability of WOS managers not consistent basic philosophic disagreements about objectives and policies.

Question 27

External control is needed to

Answer 27

find out what customers want and to be prepared to respond appropriately

Question 28

direct control

Answer 28

involves the use of face to face personal meetings for the purpose of monitoring operations

Question 29

indirect control

Answer 29

involve the use of reports and other qritten forms of communication to control operations at subsidiaries

Question 30

Balance sheet..

Answer 30

both GAP and host country compliant

Question 31

Great Britain

Answer 31

finincial records are complicated and emphasized top management focuses mainly on major problem areas control used for general guidance more than survellieance

Question 32

UK prime minister

Answer 32

David Cameron

Question 33

France

Answer 33

employ control systems closer to german than british control used more for surveillance than guidance process centrally administered less sytematic and organized as german companies

Question 34

US

Answer 34

reports and performance related data are king control in US MNC focus on quantifiable, objective based

Question 35

Three common performance measures

Answer 35

Financial quality personnel

Question 36

Financial Performance

Answer 36

Profit and ROI

Question 37

Quality performance

Answer 37

often controlled through quality circles

Question 38

Personnel performance

Answer 38

judged through performance evaluation techniques.