Chapter 12

Question 1

Motivation

Answer 1

unsatisfied wants or needs lead to drives that re aimed at goals or incentives

Question 2

4 motivation types

Answer 2

positive, negative, intrinsic, extrinsic

Question 3

Intrinsic motivation

Answer 3

an individual experiences fulfillment

Question 4

Extrinsic

Answer 4

the external compensation or incentive plans are of great importance

Question 5

the only one that crates positive sustainable motivation

Answer 5

intrinsic and positive

Question 6

motivation process

Answer 6

unsatisfied need
drive toward goal to satisfy need
attainment of goal

Question 7

The universalist assumption

Answer 7

the motivation process is universal
all people are motivated to pursue goals they value
culture influences specific content
motivation across cultures varies

Question 8

Content theories

Answer 8

theories that explain work motivation in terms of what arouses, energizes or initiates employee behavior

Question 9

Process theories

Answer 9

theories that explain work motivation by how employee behavior is initiated, redirected and halted

Question 10

Content Theories short def.

Answer 10

what creates behavior

Question 11

Process theories short def.

Answer 11

How is behavior being created

Question 12

Content theory examples

Answer 12

Maslows hierarchy of needs

Herzbergs 2 factor theory

Question 13

Process theory examples

Answer 13

Vrooms expentancy theory

adams equity theory

Question 14

Maslows Hierarchy of needs theory

Answer 14

lower level needs must be satisfied before higher level needs become motivators.
more ways to satisfy higher level than lower level.

Question 15

International findings (Haire study)

Answer 15

international managers: upper level needs were of particular importance to them
US and Nordic countries.autonomy and self actualization were most important and least satisfied needs for respondents

Question 16

Asian managers

Answer 16

autonomy and self actualization also ranked high

Question 17

The two factor theory

Hertzberg theory

Answer 17

a theory that identifies two sets of factors that influence job satisfaction

Question 18

two factors

Answer 18

Hygiene Factors

Motivational factors

Question 19

motivators

Answer 19

achievement
recognition
responsibility
responsibility
advancement
the work itself

Question 20

Hygiene

Answer 20

salary
technical supervision
company policies and administration
interpersonal relations
working conditions

Question 21

International findings on Hertzbergs theory

Answer 21

research in New Zealand and greeece tended to support herzbergs theory
overall theory held true.

Question 22

Achievement Motivation theory

Answer 22

individuals need to get ahead to attain success and to reach objectives

Question 23

profile of high achievers

Answer 23

personal responsibility
moderate risk takers
expect concrete feedback on performance
tend to be loners and not team players

Question 24

Anglo cultures support…

Answer 24

achievement motivation and talent should be managed accordingly

Question 25

Managing the UK

Answer 25

``` class matters titles are important distant, no contact monochronic, very punctual achievement oriented similar to US, individual bonus's are ok ```

Question 26

Managing in the UK

Answer 26

business attire is formal after hours socializing is not in the norm many large companies have similar rules as the US for business entertainment gifts are not expected

Question 27

Dinner in the UK

Answer 27

only if you have established a relationship dont bring up business dont toast, only senior members if you are the guest, you must initiate departure dont mix classes and work levels

Question 28

Managing in the UK

Answer 28

``` very polite, no criticise on the spot very formal meetings are well planned and productive almost all decision are approved by thhe Board MD=CEO title ```

Question 29

Sabatini Law

Answer 29

incentives for the purchase of equipmetna dn machinery allows italian firms to acquire technology and allows producers of machinery throughout the EU to sell directly into Italy

Question 30

Doing business in Italy

Answer 30

``` Negotiations are slow urgency is a weakness dont be suprised by smokers always accept the coffee start meetings with small talk family ties, strong ```

Question 31

doing business in italy

Answer 31

leave time for several meetings be prepared for :il GrandeTeatro Italiano plan in some wiggle room, know your bottom line

Question 32

Equity theory

Answer 32

Motivation affected by perception of fair treatment support in the western world support is mixed on an international basis

Question 33

Goal setting theory

Answer 33

motivation based on how individuals set goals and smart goals

Question 34

Expectancy Theory

Answer 34

Motivation is influenced by a persons belief that: effort will lead>performance performance will lead to specific outcomes outcomes will be of value high performance+high rewards=high satisfaction

Question 35

internal locus of control

Answer 35

I control my destiny

Question 36

external locus of control

Answer 36

they control my destiny

Question 37

QWL

Answer 37

quality of work life is not the same throughout the world

Question 38

The importance of work in an individuals life relative to other areas of interest

Answer 38

can provide important insights into how to motivate human resources in different cultures

Question 39

Karoshi

Answer 39

job burnout