Lecture 4 Flashcards
1
Q
Managerial Skills
A
- human skills
- conceptual skills
- technical skills
2
Q
Effective Manager
A
- task orientation: quality, quantity
- people orientation: attraction, maintenance
3
Q
individual performance equation
A
individual attributes x work effort x organisational support = performance
4
Q
Individual attributes
A
- biographic characteristics
- competency characteristics
- personality characteristics
5
Q
Work effort
A
motivation to work
6
Q
Organisational support
A
- situational opportunity
7
Q
Motivational Theories
A
Needs Theory - Mazlow's hierachy of Needs - Alderfeld's ERG theory Process Theory - Equity Theory
8
Q
Mazlow’s Hierachy of Needs
A
- Self Actualisation
- Esteem
- Social
- Safety
- Physiological
9
Q
ERG Theory
A
Existence needs Relatedness Growth needs all feed into individual drive
10
Q
self serving bias
A
- our success comes from our traits and dispositions
- our failure comes from factors external to us
11
Q
attribution error
A
- others’ failure comes from their traits and dispositions
- their success comes from external factors
12
Q
Equity Theory
A
two people paid differently for same job
- person paid less wants more money
- person paids more works harder/feels greater pressure
13
Q
Job satisfaction
A
- low job satisfaction costs money in form of labour turnover, absenteeism and ultimately mental and physical health
- influences whether an individual stays a member of the group
14
Q
Situational Theory
A
- Contingency Theories (assume that a leader’s effectiveness depends on the situation)
- Path-goals theories (leaders clear the path in order for employees to achieve their goal)
- Life-cycle theory
- Blanchard’s Situational Leadership
15
Q
Situational Leadership
A
Directing: Beginner
Coaching: Learner
Supporting: Contributer
Delegating: Achiever
