5: Performance measurement systems and reports

Question 1

Data silos

Answer 1

A store on information which is controlled by one dept or group within an orgs and is not share with the rest of the group

Question 2

Problems if data silos happen

Answer 2

• The accounting dept - responsible to provide info to the mgt of the orgs - role may be undermined if there’s information they are not aware of
• mgt not aware - caused wrong decision making
• time may be wasted consolidating data - if systems have different definitions or methods of calculating info
• difficult for each dept to work towards the same objectives

Question 3

ERPS - Enterprise Resource Planning System (Software)

Answer 3

database mgt system designed to intergrate and automate business processes in medium-sized and large organisations.

Question 4

Lean information (Principal)

Answer 4

Aims to get the right information to the right people at the right time with the minimum of waste

Question 5

How to implement lean system - 5S

Answer 5

1. Sort - prioritise important items
2. Simplify - arrange things so that they can be found easily
3. Sanitise - keep the work environment tidy
4. Standardise - set standards to help keep the work environment sorted and simplified
5. Sustain - ensure staff are motivated to continue to make improvements

Question 6

How to ensure good quality of info : ACCURATE

Answer 6

A ccurate - RI
C ost beneficial - min waste
C complete - RI
U ser targeted - RP
R relevant - RI
A authoritative - RP, RI (legit)
T timely - RT
E asy to use - RI to RP

Question 7

Network System

Answer 7

similar to ERPS but connected to the internet

Question 8

Data protection regulations

Answer 8

Lawfullness, fairness and transparency - ony for lawful purposes and processed in a transparent manner

Purpose limitation - specified, legitimate purposes and should not be further processed in a manner incompatible with those purposes

Data minimisations - adequate, relevant and limited to what is necessary for the specified purposes

Integrity and confidentiality - security controls to ensure the personal data cannot be accessed by unauthorised parties, protection against unauthorised processing and accidental loss.

Question 9

Ethical issues related to information collection and processing

Answer 9

Privacy - the info is shared with the wrong people - identity theft/fraud

AI - used to identify patterns in data - bad decisions - BCS does not take account any factors that are not included in the data that it analyses

Transparency - black box problem - know what info goes to the system but don’t know what happens inside the system itself