T1-Communication

Question 1

A LEARNED interpersonal process

Answer 1

Communication

Question 2

What is communication central to? (2)

Answer 2

Nursing process & crisis intervention

Question 3

Why are effective interviewing skills necessary?

Answer 3

To assess, formulate diagnosis, come up with goals together, implement task, and evaluate

Basically you need it for the nursing process
Without communication, mistakes can occur

Question 4

What does it mean when we say communication is central to crisis intervention?

Answer 4

Counseling, teaching is necessary during crisis and related to effective care

Question 5

What are 4 communication styles?

Answer 5

Assertive
Aggressive
Nonassertive (passive)
Passive-agressive

Question 6

What communication style:

Stands up for own rights; protects rights of others

Answer 6

Assertive

Question 7

What communication style:

Honest, direct, appropriate

Answer 7

Assertive

Question 8

What communication style:

Communication that may be dishonest or inappropriate

Answer 8

Aggressive

Question 9

What communication style

Says what is on their mind at the expense of others

Answer 9

Agressive

Question 10

What communication style:

Seek to please; seldom let true feelings show, but then feel hurt or anxious bc they let others choose for them

Answer 10

Nonassertive (passive)

Question 11

What communication style:

Defend their own rights by expressing resistance and general obstructiveness in response to the expectations of others

Answer 11

Passive aggressive

Question 12

What communication style:

“I feel…”
“I want…”
“I need…”

Answer 12

Assertive

Question 13

What communication style:

Comes across as apologetic and self-deprecating; voices are hesitant and weak, often monotone

Answer 13

Nonassertive (Passive)

Question 14

What communication style:

Devious, manipulative, sly, and undermining; expresses the offset of what they are feeling; highly critical and sarcastic

Answer 14

Passive-aggressive

Question 15

What communication style:

Allows others to make decisions for them, then resist using passive behaviors of procrastination, dawdling, and forgetfulness; use actions instead of words to express themselves

Answer 15

Passive-aggressive

Question 16

What communication style:

“Put downs”; intentionally leaving the receiver hurt, defensive, and humilated

Answer 16

Aggressive

Question 17

What communication style:

feel uncomfortable in interpersonal interactions

Answer 17

Non-assertive (passive)

Question 18

What communication style:

Uses actions instead of words hoping someone will guess what they want

Answer 18

Nonassertive (passive)

Question 19

What communication style:

Use actions instead of words to express themselves

Answer 19

Passive-aggressive

Question 20

What communication style:

Honest, direct, and appropriate

Answer 20

Assertive

Question 21

Conscious use of spoken or written word

Choice of words reflect age, education, developmental level, culture

Answer 21

Verbal

Question 22

How are feelings expressed with verbal communication?

Answer 22

Tone, pace, etc

Question 23

What is nonverbal communication?

Answer 23

Use of gestures, expressions, behaviors (body language)

Question 24

___% of communication is nonverbal

Answer 24

70-80%

Question 25

Is nonverbal communication powerful?

Answer 25

Yes

Question 26

Which is less conscious: verbal or nonverbal

Answer 26

Nonverbal

Question 27

Nonverbal communication should be ____ with verbal communication

Answer 27

congruent

Question 28

What if nonverbal and verbal communication is not congruent..what will be received first?

Answer 28

Nonverbal

Question 29

What is the most accurate and honest: verbal or nonverbal

Answer 29

Nonverbal

Question 30

What are 6 components of nonverbal communication?

Answer 30

1. Physical appearance and dress
2. Body movement and posture
3. Touch
4. Facial expression
5. Eye behavior
6. Vocal cues or paralanguage

Question 31

Slumped posture= ____

Answer 31

Low self esteem

Question 32

Standing straight with head held high and hands on hip = ______

Answer 32

Superior status to another

Question 33

Where should the nurse stand and how should they stand?

Answer 33

Eye level; assume same position as patient

Question 34

Touch is _____ determined

Answer 34

Culturally

Question 35

Grimace = ___

Answer 35

Pain

Question 36

Avoiding eye contact = ____

Answer 36

Hiding info

Question 37

Eyes are the ____ of the soul

Answer 37

Windows

Question 38

What does eye contact from the nurse mean?

Answer 38

We are listening

Question 39

What does lack of eye contact from patient possibly mean?

Answer 39

They are hiding something

Question 40

Pitch and rate in town increase= ___

Answer 40

Patient may be anxious or tense