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Comcast Jeopardy Care 2016 > Andrew > Flashcards

Andrew Flashcards

1
Q

What safety retrofit must be performed on certain Technicolor uDTA’s?

A

A rubber sleeve must be added to the power connector

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2
Q

What hit TV show on Bravo chronicles the lives of the “Crew and Stew” who work and reside aboard The Valor, a mega-yacht, during charter season?

A

Below Deck
Below Deck Mediterranean

(Verified on www.bravotv.com)

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3
Q

XFINITY Home allows a maximum of how many thermostats?

A

6 max (4 preferred)

Einstein Doc ID POL2014

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4
Q

What is the first thing a customer should try if service does not restore to normal operation after a test of the Emergency Alert System?

A

Power Cycle the STB

Einstein Doc ID TLK1243

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5
Q

What allows for incoming traffic to be directed to your computer?

A

Port Forwarding

Verified in Google

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6
Q

Professional installs of XFINITY Home in an MDU setting are not eligible to receive what devices?

A

Thermostats (SIK available if customer has an in-unit HVAC system)
In-wall light switches

Einstein Doc ID POL1688

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7
Q

What is the retail cost of a Indoor/Outdoor Camera?

A

$199.95 ($99.95 if purchasing 24/7 Video Recording)

Einstein Doc ID PRI1156

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8
Q

What TiVo systems are compatible with XFINITY OnDemand?

A

TiVo Bolt
TiVo Premiere
TiVo Roamio
TiVo Mini

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9
Q

What is the core statement of the Comcast Operating Principles?

A

Deliver amazing products and a customer experience that people love and trust.

(from Leadership Link Oct. 2016)

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10
Q

What is the retail cost of a Motion Sensor?

A

$49.95

Einstein Doc ID PRI1156

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11
Q

As of Nov. 2014, new installs of XFINITY Home no longer require the installation of what device?

A

A WiFi Repeater

Einstein Doc ID PRD1390

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12
Q

When an alarm is triggered with XFINITY Home Secure, the Central Monitoring Station will call and verify what?

A

Whether or not there is a true emergency and the Central Station Passcode

Einstein Doc ID HOW4938

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13
Q

Name 6 of the 11 cities in which the hit Bravo TV series Real Housewives is filmed in.

A 
New York City
Orange County
Atlanta
Beverly Hills
New Jersey
Melbourne
Dallas
D.C.
Miami
Potomac
Cheshire

(Verified on www.bravotv.com)

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14
Q

What is the URL to access the XFINITY Home My Subscriber Portal?

A

www.xfinity.com/xhportal

Einstein Doc ID HOW8951

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15
Q

What channel delivers the best in food, fashion, beauty, design and pop culture to the most engaged, upscale and educated audience in cable?

A

Bravo

Verified on www.bravotv.com

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16
Q

Name the 3 Arming Modes available on the Touch Screen, Mobile App, and Web Portal.

A

Arm Stay, Arm Away, Arm Night

Einstein Doc ID HOW5871

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17
Q

How many peripheral devices can stream X1 content simultaneously?

A

5

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18
Q

Where would you go in the XFINITY Home My Subscriber Portal if you wanted a text message to be sent to your cell phone when your front door opens?

A

Rules

Einstein Doc ID HOW3447

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19
Q

What was the 2016 Q3 goal and result for the Onboarding Call-In Rate?

A

Goal: 4.07%
Result: 3.80%

(from FrontlineTV Oct. 2016)

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20
Q

What are the connection speeds for the XFINITY Home Cellular Backup?

A

2G and 3G (2G will be disabled on Dec. 31, 2016)

Einstein Doc ID TLK2922

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21
Q

What are the 2 types of devices in a XFINITY Home Network?

A

Zigbee and Wi-Fi

Einstein Doc ID POL2014

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22
Q

XFINITY Home allows a maximum of how many door/window sensors?

A

No individual limit

Einstein Doc ID POL2014

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23
Q

What options do you have after ending a live stream within the XFINITY Share App?

A

Discard
Save & Share Stream

Einstein Doc ID HOW9316

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24
Q

What is the national public warning system that requires broadcasters, cable television systems, wireless cable systems, satellite digital audio radio service providers and direct broadcast satellite service providers to provide the communications capability for the President to address the American public during a national emergency?

A

Emergency Alert System

Einstein Doc ID TLK1243

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25
Q

What are the 4 main types of TV’s a Commtech may encounter in a Home Theater installation?

A

Direct View
Rear Projection
Front Projection
Flat Panel

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26
Q

True or False: The XFINITY TV App allows DVR content to be downloaded when connected to any WiFi or 3G/4G connection.

A

True: All content available for download is available on any WiFi or 3G/4G connection.

Einstein Doc ID PRD1255

27
Q

What is the name of the tool that simplifies the process of switching Internet Service Providers (ISPs) and email providers and who is it powered by?

A

EasyChange powered by ShuttleCloud

Einstein Doc ID HOW3669

28
Q

What apps are NOT available on the RNG150, but are available on the XG1?

A

Pandora

Facebook

29
Q

Fill it the Blank:

Comcast Operating Principles

  1. ________ __________ will be our best product.
  2. We make big things happen when we ____ ________ __ _ ____.
  3. Drive _______ and ____-____ profitable growth.
  4. Move fast, simplify and ____ __ ___.
  5. Lead with ____-________ technology.
  6. Be ____ to new ideas.
  7. _______ and _______ diversity.
  8. Do what’s right for _________, _________ and ___ ___________.
A
  1. Customer experience
  2. work together as a team
  3. results, long-term
  4. play to win
  5. game-changing
  6. open
  7. Respect, promote
  8. employees, customers, our communities

(from Leadership Link Oct. 2016)

30
Q

What is the new feature available to all front line employees that centralizes all information about a customer’s experience?

A

Unified Notes

from FrontlineTV Oct. 2016

31
Q

What is the name of the Veterans Day Employee Enrichment Series airing Nov. 10, 2016 at 11AM ET?

A

Standing Together

from FrontlineTV Oct. 2016

32
Q

What are the 6 shows that were mentioned as top performers for Fall TV in the Oct. 2016 Leadership Link video?

A 
This Is Us
The Voice
Designated Survivor
Westworld
American Horror Story
Atlanta

(from Leadership Link Oct. 2016)

33
Q

What is a managed hard drive, connected to a LAN, that can be accessible to anyone on the Internet?

A

Network Attached Storage (NAS)

Verified in Google

34
Q

How many devices can join a live stream from the XFINITY Share App?

A

1 (including your home if applicable)

Einstein Doc ID HOW9434

35
Q

Name 5 things you can do in the XFINITY Home My Subscriber Portal.

A 
View Overview Page
View Your System Activity
Create/Manage Rules
View/Manage Your Cameras
View/Manage Your Devices
Change Your Settings
Get Help and Support
Check Your System Alerts

Einstein Doc ID HOW10387

36
Q

The XFINITY Home Welcome Kit includes how many window stickers?

A

6

Einstein Doc ID PRD1390

37
Q

What are the 3 types of MPEG pictures?

A

I/P/B

Verified in Google

38
Q

The XFINITY Home Welcome Kit includes how many yard signs?

A

1

Einstein Doc ID PRD1390

39
Q

What color tags are used to identify telecommunications lines?

A

Orange

40
Q

What is the name for the technique used in data communications transmission systems to provide many users with access to a network by sharing multiple lines or frequencies?

A

Trunking

Verified on Techopedia.com

41
Q

How long is the familiarization period for all new XFINITY Home subscribers and what will not happen automatically during that time?

A 
7 days (7, 24 hour periods from the exact activation time)
The monitoring station will not automatically dispatch emergency responders.

Einstein Doc ID TLK1714

42
Q

How many times per second is a screen redrawn using progressive scanning?

A

59.94 times per second

43
Q

The FCC requires that the Emergency Alert System be tested how often?

A

Weekly and Monthly

Einstein Doc ID TLK1243

44
Q

True or False: The 4 virtual phone numbers provided with the Voice2go feature allow users to send and receive text messages as well as phone calls.

A

False: The virtual numbers can only make outbound phone calls. The ability to receive calls through the XFINITY Connect App is only from the home phone number if the Advanced Call Forwarding feature is enabled.

Einstein Doc ID HOW4243

45
Q

Which part of a packet contains the data being sent?

A

Payload

Verified in Google

46
Q

What is the handheld device that is used for navigation on a PC?

A

Mouse

47
Q

The XFINITY Connect App is also called what?

A

The Online Communications Hub

48
Q

What is one free feature with XFINITY Home Secure that is not typically provided free from other providers?

A

Cellular Backup

Einstein Doc ID PRD1313

49
Q

True or False: Emergency Alert System Testing will only appear on TV’s connected with a DCT or DVR.

A

False. Emergency Alert System Testing impacts all XFINITY TV service.

Einstein Doc ID TLK1243

50
Q

What was the 2016 Q3 goal and result for the Customer First Call Resolution?

A

Goal: 62.2%
Result: 63.2%

(from FrontlineTV Oct. 2016)

51
Q

What are the Wi-Fi Technology standards as set by the IEEE that are still in use as of today?

A
  1. 11a
  2. 11b/g/n
  3. 11ac

(Verified in Google)

52
Q

True or False: The Cast to TV feature within the XFINITY Share App allows users to mirror images from their mobile devices to any X1 TV Box.

A

False: Cast to TV only works from the XFINITY Share app to an eligible X1 TV box installed in your own home.

Einstein Doc ID HOW10790

53
Q

How long are XFINITY Home video clips and pictures saved in the My Subscriber Portal?

A

30 Days

Einstein Doc ID HOW3429

54
Q

What is the part of a computer system or network that is designed to block unauthorized access while permitting outward communication?

A

Firewall

Verified in Google

55
Q

The XFINITY Connect App allows video calls to be made for free under what qualifications?

A

The video calling feature is available for calling a Comcast number from Comcast number and both parties must have the XFINITY Connect App.

Einstein Doc ID HOW10353

56
Q

How much do we charge for an unreturned Touch Screen after a XFINITY Home Secure Disconnect?

A

$250.00

Einstein Doc ID POL1751

57
Q

What is the name of the device or software that enables compression and/or decompression for digital video?

A

Video Codec

In CT4 module

58
Q

What is the name of the Bravo App?

A

Bravo Now

Verified on Google Play

59
Q

True or False: The XFINITY TV App allows DVR streaming only when connected to the Home WiFi Network.

A

False: DVR Streaming is available on ANY WiFi or 3G/4G connection.

Einstein Doc ID PRD1255

60
Q

What hit TV show on Bravo follows the life of NFL star Kroy Biermann and his wife, an original cast member of The Real Housewives of Atlanta and recent contestant on Dancing with the Stars, Kim Zolciak?

A

Don’t Be Tardy

Verified on www.bravotv.com

61
Q

Name 4 of the 7 Real Estate related shows available on Bravo.

A 
Million Dollar Listing L.A.
Million Dollar Listing N.Y.
Million Dollar Listing Miami
Million Dollar Listing San Francisco
Million Dollar Listing KA-CHING!
Yours, Mine or Ours
Property Envy

(Verified on www.bravotv.com)

62
Q

What is the retail cost of a Door/Window Sensor?

A

$49.95

Einstein Doc ID PRI1156

63
Q

Name 4 of the Zigbee devices offered with XFINITY Home.

A

Thermostats
Door Locks
Sensors (Door/window, Motion, Smoke, Water, Glass Break)
Light/Outlet Controllers

Einstein Doc ID POL2014

64
Q

How much do we charge for an unreturned Security Router after a XFINITY Home Secure Disconnect?

A

$30

Einstein Doc ID POL1751

Comcast Jeopardy Care 2016 (26 decks)

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