XRE Codes

Question 1

XRE-03114 X1 Error

Answer 1

Missing IP locator

Question 2

XRE-22 8021

Answer 2

Please call- subscriber attempted to start a VOD session- Denied due to a credit problem.

Question 3

XRE-03056 X1 error

Answer 3

“we ran into a problem playing this selection- please give us a moment or twoand try again” - loss signal during live TV playback

Question 4

XRE-1002 somethings not working

Answer 4

The TV Box cannot tune due to Tuner Reservation Manager time-out. Typically, the message is displayed on an Xi3 that is trying to contact Tuner Reservation Manager on an XG1. However, the message can happen on an XG1 that is contacting Tuner Reservation Manager on itself.

Question 5

XRE-10048

Answer 5

Warning Temperature Warning. Your TV Box is exceeding a safe operating temperature. Please clear the space around it to provide better ventilation. If the temperature continues to rise, your TV Box will automatically go into standby mode to protect it from damage.”

Question 6

XRE-03095

Answer 6

unable to play video. Please wait a few minutes, and try again or choose another video. Our service team has been notified of this issue, and they are working to fix it.”

Question 7

XRE-03093

Answer 7

“Unable to play video. Please wait a few minutes, and try again or choose another video. Our service team has been notified of this issue, and they are working to fix it.

Question 8

XRE-03091

Answer 8

“Unable to play video. Please wait a few minutes, and try again or choose another video. Our service team has been notified of this issue, and they are working to fix it.

Question 9

XRE-03092

Answer 9

“Unable to play video. Please wait a few minutes, and try again or choose another video. Our service team has been notified of this issue, and they are working to fix it.

Question 10

XRE-22 7007

Answer 10

Please Contact US- X1 Error Message-“Please Contact Us. To watch this On Demand program, please call 1-800-COMCAST and select the option for billing. We apologize for any inconvenience.”

Question 11

XRE- 22 7005

Answer 11

HD Subscription Required- “HD Subscription Required. To order HD service and watch this program in HD, please call 1-800-COMCAST and select the option for billing. We apologize for any inconvenience.”

Question 12

XRE-10000

Answer 12

When this error occurs, you will see the following message, “Give us a call. Please call 866-512-2218, and we’ll get this taken care of for you.” - Box is enabled in the Billing System

Question 13

XRE-06006

Answer 13

Unfortunatley this isn’t working. This issue occurs when the customer attempt to access saved DVR content.

Question 14

XRE-03090

Answer 14

This article provides instructions on resolving the “XRE-03090” error. When this error occurs, you will see the following message on your device:
Sorry, this isn’t working.
Please try tuning to this channel again. If you’re still having trouble, you may not be subscribed to this channel. Go to Xfinity.com and select My Account to add this channel to your lineup.

Question 15

XRE-00272

Answer 15

Only an Instant Replay Memory Card will work here. Please remove the incompatible SD card and re-insert the card that came with your TV Box.” Note: This error code will only appear on Xi3 and XG3 devices, as they are the only devices that have an SD card.

Question 16

XRE- 03077

Answer 16

“Unable to Play Video. We have run into a problem.”

Question 17

XRE- 00002

Answer 17

GUIDE_EMPTY_CHANNEL_LIST” error.

Question 18

XRE-09012

Answer 18

Inform the customer the system was unable to interpret the command.
Ask the customer to try again. Select the Remote Control Issues Interactive Troubleshooting Guide (ITG).

Question 19

XRE-00067

Answer 19

“Something’s not quite right.

A restart to your TV Box may fix this problem. Check your cable connections first and then select Restart Now.” Send a TV Box Hit