Ch 1

Question 1

Meaning of communication

Answer 1

The process of creating meaning through symbolic interaction

Question 2

Interdisciplinary heritage

Answer 2

Multiple studies
Psychologists: cause and effect on individual
Philosophers: significance of messages
Sociologist: communication in society and cultures
Zoologist: communication between animals

Question 3

Communication vs communications

Answer 3

Face to face vs Technology and mass media

Question 4

Symbols

Answer 4

Used to represent things, process, ideas or events

McDonald’s arches, middle finger, hashtag vs pound sign

Question 5

Linear model

Answer 5

Sender encodes ideas and feelings into a message and conveys them to a receiver who decodes them.

Question 6

Transactional model

Answer 6

Both sending and receiving are simultaneous. Face to face communication is a two way affair. i.e.: you tell friend about love life and they yawn

Question 7

Interpersonal communication

Answer 7

Communicating with ones self

Question 8

Didactic communication

Answer 8

Two people interacting, face to face or through technology

Question 9

Small group communication

Answer 9

Family group, athletic team, group of co workers, class project etc

Question 10

Organizational communication

Answer 10

When a larger more permanent collection of ppl collectively to achieve goals i.e. Commercials, charities, political groups, health related (doctors office), and recreational (sports league)

Question 11

Public communication

Answer 11

When a group becomes too large for the whole group to contribute

Question 12

Mass communication

Answer 12

Messages transmitted to large, widespread audiences via electronic and print media

Question 13

Web 2.0

Answer 13

How Internet has gone from one-way medium (like old style publishers and broadcasters) into two-way like social networking i.e. Contributing post on tumblr or Twitter not only consuming but creating content on the internet

Question 14

Synchronous communication

Answer 14

Occurs in real time, in person communication

Question 15

Asynchronous communication

Answer 15

When there’s a time gap in between messages sent and when it’s received i.e. Voicemail and email etc

Question 16

Permanence

Answer 16

When it’s on the internet, it’s forever there

Question 17

How ppl use social media:

Answer 17

Information, personal relationships, personal identity, entertainment

Question 18

Communicating competently with social media:

Answer 18

Respecting others need for undecided attention (texting during dinner is bad), disinhibition (sending an angry text w/o thinking about it)(regret), flaming (irreversible emotional damage from outbursts on media), respect privacy boundaries

Question 19

Functions of communication

Answer 19

Physical (you need ppl to depend on), identity (we learn who we are thru others), social (pleasure, affection, relaxation, inclusion), practical (communication w ppl in everyday life ie cashier or hair stylist)

Question 20

Communication competence

Answer 20

Effective communication involves achieving ones goals in a manner that maintains or enhances the relation ship in which it occurs. It’s situational (how u handle something in a situation bs another). Relational (communication is competent in one relationship but not others)(Tera gagnen vs your friends). Competence can be learned.

Question 21

Competent communication has different behaviors

Answer 21

There are different ways you could react to a situation. Someone pisses you off, you could show them your mind or be a big person and walk away

Question 22

Empathy/perspective taking

Answer 22

Ppl give good message when they understand other persons point of view.

Question 23

Cognitive complexity

Answer 23

Ability to construct a variety of frameworks for viewing an issue. Looking at something from many different angles.

Question 24

Self monitoring

Answer 24

Process of paying close attention to ones behavior using these observations to shape the way one behaves

Question 25

Communication does not always require complete understanding

Answer 25

Social rituals (hi how are you, good, u don’t need to go further than that). Many attempts to influence others. Deliberate ambiguity and deception (declining an invite u don’t want to go to but u say I can’t make it). Coordination action participants interact smoothly with one another well “I love you”

Question 26

More communication isn’t always better and will not solve all problems. Meaning rest in ppl, not words

Answer 26

Disconnecting, dissimulation