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Captain's Test > Chapter8- Written Communications > Flashcards

Chapter8- Written Communications Flashcards

1
Q

What helps the writer establish the logical flow of the material?

A

Outline

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2
Q

Besides memos and emails what constitutes the bulk of writing produced by most company officers?

A

Reports

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3
Q

Narrative reports are written in what form?

A

Essay form

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4
Q

What is a footnote?

A

Footnotes keep all the information on the same page and make it easier for a reader to find

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5
Q

What is an end note?

A

Endnotes have the advantage of keeping all the notes and citations together in one list at the end of the paper

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6
Q

What type of report focuses on why a certain course of action was taken or should be taken?

A

Justification report

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7
Q

What type of report states the problem, provides a variety of solutions, and then recommends the best solution based on the available criteria?

A

Recommendation report

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8
Q

What type of report provides an overview of the current status of a project?

A

Progress report

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9
Q

What type of report combines the two forms into one by providing justification for the project, describing the steps to complete the project, and including justification for any changes in the project development

A

Progress and justification report

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10
Q

What report describes a process, project, or item that gives the audience a detailed image of the subject?

A

Description report

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11
Q

Memos or quick and easy messages that answer what six questions?

A

What, where, when, who, why, and how

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12
Q

What outlines activities proposed for a meeting or event?

A

Agenda

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13
Q

What are the accurate records of the topics covered, decision is made, and assignments given during meetings?

A

Minutes

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14
Q

What two forms can a press release be written in?

A

Outline or narrative

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15
Q

In a press release you should limit sentence length to know more than how many words

A

20

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16
Q

In a press release you should use no more then how many lines per paragraph?

A

4-5

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17
Q

Executive summary should be no longer than?

A

Two pages

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18
Q

The average paragraph should be no longer than?

A

75 to 125 words

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19
Q

What sentence of the press release should be used to summarize all information?

A

First sentence

20
Q

What should be the maximum number of pages of a press release

A

2

21
Q

What is the first up in writing any document?

A

Determine the audience, scope, and purpose

22
Q

What is an audience

A

Who the letter is being written to

23
Q

What is the scope?

A

The subject or topic and how broad or narrow the focus is

24
Q

Where should the scope be stated?

A

In the thesis statement of the document

25
Q

What is the thesis statement

A

Main idea of the speech

26
Q

What is the purpose of a document?

A

Why the letter is being written

27
Q

What form should be used with headings in an outline format?

A

Parallel if it all possible

28
Q

What does the conclusion of an outline due?

A

Summarize the main points and includes a call to action

29
Q

What are visual reference points that indicate a subdivision of the topic for the reader?

A

Paragraph

30
Q

Every paragraph should contain what?

A

A topic sentence

31
Q

What allows all the notes to be on one page and contain extra information

A

End notes

32
Q

What is the minimum number of points that must be placed under each heading

A

2

33
Q

Out of the styles of letters what is considered a sales letter

A

Promotion

34
Q

What type of report is a station location report

A

Recommendation

35
Q

Which part of the letter contains the company return address

A

Heading

36
Q

What section of a letter consist of the company letterhead or return address

A

Heading

37
Q

What part of the letter includes the date, address block of the recipient, attention line and salutation

A

Opening

38
Q

What portion of the letter contains the message and is divided into introduction, body, and conclusion

A

Body

39
Q

What part of the letter contains the complementary closing and the riders signature, name, and title

A

Closing

40
Q

What is it called wind text must be printed or typed rather than in script

A

Legibility

41
Q

What is it called when times, addresses, names, quantities, and events must be correct

A

Accuracy

42
Q

What is it called when all available information must be included

A

Completeness

43
Q

What is it called when text must express facts and not opinions

A

Objectivity

44
Q

Budget request, purchased recommendations, and after action reports are all what types of reports

A

Justification reports

45
Q

A station location report is what type of report

A

Recommendation

46
Q

The development of a health and fitness program is what type of report

A

Progress

47
Q

Describing a new apparatus design or the steps necessary to implement a rapid intervention team policy or what types of reports

A

Description

Captain's Test (17 decks)

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