Chapter13-Human Resources Flashcards

1
Q

What are the five different conflict management styles?

A

Avoiding conflict, accommodating conflict, forcing conflict, negotiating conflict, and collaborating conflict

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2
Q

Which behavior occurs when people hide their own emotions so that others do not know how they feel

A

Passive behavior

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3
Q

What type of behavior occurs when people express their emotions openly about using threatening behaviors towards people or objects which results in the violation of others rights

A

Aggressive behavior

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4
Q

What type of behavior occurs when people express their emotions honestly and defend the rights without hurting others?

A

Assertive behavior

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5
Q

What management style is taking a nonassertive or passive approach when people deny that a problem exist, refused to take a stand on the situation, or mentally or physically with drawl from the situation

A

Avoiding conflict

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6
Q

What is the result of avoiding conflict?

A

Lose lose because the conflict is never resolved

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7
Q

What management style is appeasing other person about possibly giving into their positions?

A

Accommodating conflict

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8
Q

What is the result of accommodating conflict

A

Lose win situation because the second person’s needs are met at the expense of the first person’s

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9
Q

What conflict management style is relying on an aggressive and uncooperative approach

A

Forcing conflict

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10
Q

Forcing conflict resolved soon what?

A

Win lose situation where relationships are damaged and animosity builds

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11
Q

What conflict management style is reaching a compromise solution that all parties can agree upon

A

Negotiating conflict

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12
Q

What conflict management style is sharing of information openly and honestly which usually results in the best solution to the conflict

A

Collaborating conflict

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13
Q

What conflict management style involves the personal interest of the parties involved and the best interest of the organization, community, or service area

A

Collaborating conflict

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14
Q

How is vacation we’ve accrued

A

Based on the length of service and the labor management agreement

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15
Q

When do you most vacation request take place

A

Beginning of the calendar year and are granted on seniority and rank

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16
Q

When can and advanced sick leave be granted?

A

If an employee has a surgery or a valuation

17
Q

What type of leave is granted by some cities for doctors appointments, examinations, surgery, rehab, or counseling under the EAP program

A

Wellness leave

18
Q

What is substance abuse?

A

Abuse of alcohol or drugs

19
Q

What percentage of firefighters nationwide actively abuse alcohol or drugs?

A

10%

20
Q

I AFF states that over what percent of firefighters have used alcohol or drugs

A

75%

21
Q

What is an indication of a serious problem that an employee is having trouble coping with the stress of the job or outside issues and does not come to work

A

Absenteeism

22
Q

Behavior management involves whatfrom the officer

A

Conflict management and discipline activities

23
Q

When does conflict occur

A

When people are in opposition or disagreement

24
Q

What are the three types of behaviors?

A

Passive, aggressive, assertive

25
Q

What are the six steps to conflict resolution?

A

Identify the problem, defined the problem, list alternative options, determine the right response, conferred the decision to an action, and test the decision

26
Q

When the support of others is not important to the outcome of the decision officers can use what style of conflict management

A

Forced