Chapter 13

Question 1

Org communication

Answer 1

Process by which entities exchange info and establish a common understanding.

Question 2

Conflict

Answer 2

Occurs when 2 or more people disagree about issues of org substance and/or experience emotional antagonism. Can facilitate learning, creativity, change. Can reduce effectiveness of managers and workers.

Question 3

Negotiation

Answer 3

Making joint decisions when the parties involved have different perspectives.

Question 4

Conflict management

Answer 4

Conflict resolution - occurs when the reasons for conflict are eliminated.

Competitor, collaborator, compromiser, accommodator, avoider.

Question 5

Conflict types

Answer 5

Substantive conflict - disagreement over goals and the means for their accomplishment.
Emotional conflict - interpersonal difficulties that arise over feelings.

Constructive and deconstructive conflict.