Week 9 Flashcards
What is communication?
A process of transferring information from one person to another whether verbally or non verbal.
List some effective communication skills
- active listening and attentive behaviour
- use of open and closed-ended questions
- minimal encourages = nodding, leaning forward
- clarifying/paraphrasing
- summarising
- showing empathy to show that you see things their point of view
The therapeutic triad are the 3 pillars that counselling has been structured around. What are they?
- Genuineness
- acceptance
- empathy
What is the difference between compliance and adherence?
Compliance has a passive connotation which implies giving in versus adherence implies a willingness to collaborate and stick to
What is a professional-centred approach?
Health professional keeps control over interview
What is patient centred approach?
The health professional identifies and works with client’s agenda as well as their own.
What is shared decision making approach?
It is a collaborative approach.
A shared decision involves the health care professional and the client.
