Chapter 5

Question 1

What are 4 challenges

Answer 1

• Globalization
• Diversity
• Technology
• Ethics (pollution etc)

Question 2

What is formula for performance

Answer 2

Performance = f(ability, motivation, opportunity)

Question 3

What is ability

Answer 3

Mental and physical capabilities to perform various tasks.

Question 4

What is emotional intelligence

Answer 4

The ability to understand individuals and to act wisely in human relations. It also known as EQ or EI

Question 5

What is ability-Job fit

Answer 5

The ability of employee to fit on job requirements.

Question 6

What are 3 learning theories

Answer 6

• Classical conditioning
• Operant conditioning
• Social learning

Question 7

What is Classical conditioning

Answer 7

It is about the ability to learn the behavior of others. We can relate something to modify people behavior. It’s founder is pavlov and his dog experiment.

Question 8

What is Operant conditioning

Answer 8

Individual behavior leads to reward or punishment

Question 9

What is social learning

Answer 9

It means people can learn through observation and direct experience.

Question 10

Can manager shape up people behavior

Answer 10

Yes

Question 11

What is learning

Answer 11

A relatively permanent change in the behavior occurring as a result of experience.