RO21 Rights

Question 1

What are the 5 rights?

Answer 1

Choice
Confidentiality
Consultation
Equal and Fair Treatment
Protection from Abuse and Harm

Question 2

What does the word “rights” mean?

Answer 2

What individuals are entitled to

Question 3

Name 5 things service users have a choice about:

Answer 3

Joining in activities
Food 
Selection of GP
Where/how to receive treatment
What clothes to wear

Question 4

Identify 3 ways a care practitioner can maintain a service user’s confidentiality:

Answer 4

Lock information - filing cabinet or password
Don’t gossip
Share information on a “need to know” basis

Question 5

Identify 4 ways care practitioners can protect service users from abuse and harm:

Answer 5

DBS checks
Trained staff
CCTV
Accompany vulnerable service users to intimate checks

Question 6

Identify 2 ways a care practitioner can give a service user equal and fair treatment

Answer 6

Don’t discriminate

Find out and treat for individual needs

Question 7

Identify 2 ways a care practitioner can can consult with a service user

Answer 7

Ask what type of care they want

Seek opinions and views

Question 8

What does “care practitioner” mean?

Answer 8

A person who works in Health, Social or Early Years setting. A care giver.

Question 9

Name 3 examples of Health Care Practitioners

Answer 9

Doctor
Nurse
Physiotherapist
Dentist
Paramedic

Question 10

Name 3 examples of Social Care Practitioners

Answer 10

Social Worker
Care Assistant
Drop in Centre Worker

Question 11

Name 3 examples of Early Years Practitoners

Answer 11

Reception Teacher
Nurse Nurse
Nursery Assistant

Question 12

What are the 7 effects of having rights met/reasons why maintaining rights is important?

Answer 12

Empowerment
Feeling valued/raised self esteem
Being safe
Trust
Dignity
Individual needs are met
Equal access the services/treatments

Question 13

What does empowerment mean?

Answer 13

Having control over your life. Being part of the decision making process

Question 14

What does feeling valued and having raised self esteem mean?

Answer 14

Feeling like you are important and that you are worth respect

Question 15

What does being safe mean?

Answer 15

Out of danger. Not likely to be hurt or abused

Question 16

What does trust mean?

Answer 16

That you can rely on somebody to do what they say the will or won’t do what they say they won’t

Question 17

What is dignity?

Answer 17

Not being embarrassed either consciously or unconsciously. Being worthy of respect. Being able to hold your head up high

Question 18

What does having individual needs met mean?

Answer 18

People are treated as individuals. Their opinions and fears are taken into account. They are involved in the decision making process.

Question 19

What does equal access to services/treatments mean?

Answer 19

Sometimes you have to treat people differently in order for them to have the same outcomes as everybody else.

Question 20

Identify 5 ways care practitioners can support service users maintain their rights

Answer 20

Challenge discrimination
Use effective communication
Provide information about complaints procedures
Provide up-to-date information
Provide advocacy

Question 21

What does advocacy mean?

Answer 21

Speaking on behalf of somebody

Question 22

Identify 3 reasons why a service user may need an advocate

Answer 22

Can’t speak for themselves
Lack mental capacity
Vulnerable

Question 23

What does discriminatory behaviour mean?

Answer 23

Treating someone differently /badly/unfairly because of a specified characteristics

Question 24

Identify 10 grounds on which someone may be discriminated:

Answer 24

Age
Gender
Sexuality
Race
Religion
Social status
Health status
Transgender
Family status
Disability

Question 25

Identify 3 ways a care practitioner can challenge discrimination?

Answer 25

Challenge at the time
Challenge afterwards through procedures
Long term procedures

Question 26

Identify 3 ways a care practitioner can challenge discrimination at the time:

Answer 26

Explain to the individuals concerned how they are discrimination
Report to senior staff immediately
Ensure the person who has been discriminated against knows how to complain

Question 27

Identify 3 ways a care practitioner can challenge afterwards through procedures

Answer 27

Implement complaints procedure
Disciplinary action against staff
Update policies

Question 28

Identify 2 ways care providers challenge discrimination through long term procedures

Answer 28

Deliver awareness sessions - workshops/displays

Send staff on training courses

Question 29

When would a service user need to complain?

Answer 29

When rights haven’t been met

Question 30

What are the 4 options a care practitioner needs to give to a service user who wants to complain?

Answer 30

Whether to complain or not
Whether to complain now or later
Who to complain
Whether to have external support - police/solicitor/osfted

Question 31

Identify the 5 things a care practitioner should do if a service user wants to complain:

Answer 31

Write everything down
Stay calm
Seek advice - talk to someone in authority 
Listen
Explain how the service user feels

Question 32

Identify 7 ways care practitioners can communicate effectively:

Answer 32

Using appropriate vocabulary
Not being patronising
Positive body language/eye contact
Adapting communication - emphasising words/slowing down/increasing tone
Listening to needs - active listening
Use of aids - hearing loop system
Use of specialist methods - braille/sign language

Question 33

Why do care practitioners use appropriate vocabulary

Answer 33

Aids understanding

Question 34

What is being patronising?

Answer 34

Sarcasm
Talking down to somebody
Not taking a person seriously
Not being patient

Question 35

Why should care practitioners avoid patronising?

Answer 35

Service users feel valued

Instils confidence and trust

Question 36

Why should care practitioners use positive body language/ eye contact?

Answer 36

Shows you are listening

Service user feels valued

Question 37

Why should care practitioners adapt communication - emphasising words/slowing down/increasing tone?

Answer 37

To give equality of access

To meet individual needs

Question 38

Why should care practitioners listen to individual needs?

Answer 38

Empowers

Raises self esteem/users feel valued

Question 39

Why should care practitioners use aids such as a hearing loop and specialist methods such as braille/sign language?

Answer 39

Individual needs met
Equality of access
Empowers service users

Question 40

What information does a service user need to be kept up to date with?

Answer 40

Opening times
Results
The treatment to be received or alternatives available
Any moving of services/premises

Question 41

Why is it not always possible to maintain confidentiality in care settings?

Answer 41

When there is a risk a service user may harm themselves
When there is a risk a service user may harm others
Where abuse is disclosed.
When there is a risk of a person committing a serious crime

Question 42

How do you answer a long question on how providing advocacy OR providing info about complaints procedure OR challenging discrimination OR providing up to date information OR communicating effectively supports rights

Answer 42

What is it? Describe what communicating effectively (or any that you’ve been asked to talk about) is (1-2)
Which right does this help maintain (1)
Why it is important to maintain this right - self esteem, confidence/trust, empowerment, safe, individual needs met, equality of access (1-2)
Example of all of this in action (1)
MUST LINK TO QUESTION!!