Unit 2 Equality, Diversity and Rights: LO4 Flashcards
How is best practice applied in HSC?
Being non-judgemental.
Respecting the views, choices and decisions of individuals who require care and support.
Anti-discriminatory practice.
Valuing diversity.
Using effective communication.
Following agreed ways of working.
Training and professional development for staff.
Mentoring, monitoring and performance management of staff.
Attending staff meetings to discuss issues/practice.
What is being non-judgemental?
Using effective communication skills and methods.
Not making assumptions about the person.
Using empathy.
Being open minded and accepting.
Being respectful of feelings, experiences and values.
What is respecting views, choices and decisions?
Care that meets the needs of individuals.
Providing person centred care.
Individuals feeling valued and supported.
Raising self-esteem.
What is anti-discriminatory practice?
Everyone treated fairly.
Any discriminatory actions should be challenged.
Staff should be good role models by demonstrating inclusive behaviour.
What is valuing diversity?
Displays and toys should reflect cultures or beliefs.
Festivals could be celebrated - Hannukah etc.
Food options could come from a range of cultures to meet dietary needs.
What is using effective communication?
Enabling informed choices to be made if individuals have the info they need.
Aiding understanding of procedures, treatments and care plans.
Using vocabulary that can be understood and age appropriate.
Using specialist methods of communication.
Use active listening - demonstrate an interest
What is following agreed ways of working?
Following policies and procedures.
What is providing training and professional development opportunities?
Ensures that staff are up to date with legislation, knowledge, methods and skills required for role.
Ensuring staff are aware of correct procedures.
The Care Certificate ensures new carers know how to provide quality care.
What is mentoring?
An experienced person, such as a manager or supervisor, shares their knowledge and skills with a younger, less experienced staff member.
What is monitoring?
Checking the quality of care practice over time.
Observations.
Asking opinions of service users.
Analysing complaints.
What is performance management?
On going process between care worker and their manager/supervisor.
Meetings and observations.
Feedback on performance.
Targets for improvements .
What are staff meetings?
Gives opportunities to share best practice and discuss what went well.
Concerns can be shared,issues raised and problems solved.
Reminders of policies and procedures.
General updates.
What are the appropriate actions to take regarding discrimination to promote equality, diversity and rights?
Challenging discrimination.
Whistleblowing.
Providing information about complaints procedures.
providing information about advocacy services.
Implementing policies and codes of practice.
Dealing with conflict.
Training mentoring and monitoring.
Name 3 ways to challenge discriminatory behaviour?
Challenge at the time.
Challenge afterwards through procedures.
Challenge through long-term proactive campaigning.
How do care workers challenge at the time?
Speak to an individual on how they are discriminating - raise awareness.
Ask them to reflect on their actions.
Encourage them to apologise.
Report the incident to a senior staff member.
