Behaviour Ay Work Flashcards
Factors influencing behavior at work
Attitude Personality Abilities and aptitude Motivation Perception Training and development Individual behavior
Attitude involves what
Thoughts,feelings and predispositions to act towards an object
Attitude involves
Head- Heart -Hands = HHH
Personality has certain fundamental characteristics which are ?
Consistency -acts in the same way
Psychological / Physiological -personality/ biological needs and processes
Impact upon behaviors - act in certain ways
Multiple expressions - thoughts feelings social interactions
Define -
ABILITIES & APTITUDE, SKILLS and COMPETENCE !!
Ability - capacity to perform or mental function
Aptitude - is the inherent propensity for acquiring or developing ability.
Skills - refers to a person’s ability to perform an activity effectively. Skills are typically learned or acquired by training.
Competence - is the demonstrated ability to perform to a required standard.
Motivation can impact on behavior in 3 ways ?
gives purpose to and activates the behavior
directs the behaviour towards a particular goal
sustains the behaviour and level of effort (perseverance) until the goal is achieved.
People are motivated by what
Needs (intrinsic)
internal to the individual
rewards are psychological
personal needs are fulfilled
Rewards (extrinsic)
external to the individual
the organisation has the ‘power’ to offer these
rewards are tangible - salary, benefits, promotion
People are generally motivated at work if :
they understand the importance of the objectives they are tasked to achieve
the objectives are realistic and achievable
satisfactory achievement of the objective results in personal fulfillment and/or a tangible reward.
Perception process
process by which sensation is organised and interpreted to make sense of the world
How do people take information in
Sight Hearing Smell Touch Taste
HSE research has identified 8 factors that will influence an individual perception of risk
Perceived control Psychological time and risk Familiarity Perceptions of vulnerability Framing effects Numerical representation of risks Perception of hazardous substances Risky situation or risky individual Perceived control
Human factors contributing to accidents at work
Organization factors -
Organisational factors
poor work planning, leading to high work pressure
lack of safety systems and barriers
inadequate responses to previous incidents
management based on one-way communications
deficient co-ordination and responsibilities
poor management of health and safety
poor health and safety culture
Individual factors
low skill and competence levels
tired staff
bored and disheartened staff
individual medical problems
Job factors -
illogical design of equipment and instruments constant disturbances and interruptions missing or unclear instructions poorly maintained equipment high workload noisy and unpleasant working conditions
Human failures can be categorized as what two things
Unintentional failures
are known as human errors.
Intentional failures,
or deliberate deviation from a rule or procedure, are known as violations.
Active failures meaning
Active failures have an immediate consequence and are usually made by front-line people such as drivers, control room staff or machine operators.
Latent failures
Latent failures
are distant in time and space from the consequences. They are typically failures in health and safety management systems (design, implementation or monitoring) and are often attributed to designers, decision makers and managers.
