Chapter 9 quiz

Question 1

A network engineer is troubleshooting a network that has recently been updated with a new routing protocol, but the network is not working as expected. The engineer is comparing the running configuration from before and after the change was made. Which approach to troubleshooting the problem is the engineer using?

Answer 1

divide-and-conquer

9.1.3

Question 2

Which command runs several other show commands in order to generate many pages of detailed troubleshooting information?

Answer 2

show tech-support

9.1.1

Question 3

Which troubleshooting tool can be used to pinpoint the distance to a break in a network cable?

Answer 3

cable tester

Question 4

A client calls the support desk and says this to a technician: “I have just started my computer and attempted to check e-mail. The error 0x800ccc0d was displayed. However, I was able to connect to network drives and access the Internet.” Which statement would describe the status of this issue?

Answer 4

The helpdesk has enough information to begin finding a resolution.

Question 5

A network administrator issues the telnet www.cisco.com 25 command on the workstation. What is the purpose of this command?

Answer 5

to probe the server that provides the web service to determine if it is also running an email service

Question 6

In which step of gathering symptoms does the network engineer determine if the problem is at the core, distribution, or access layer of the network

Answer 6

narrow the scope

Question 7

A user reports that after an OS patch of the networking subsystem has been applied to a workstation, it performs very slowly when connecting to network resources. A network technician tests the link with a cable analyzer and notices that the workstation sends an excessive number of frames smaller than 64 bytes and also other meaningless frames. What is the possible cause of the problem?

Answer 7

corrupted NIC driver