Funeral Service Management Flashcards
The administration of a funeral service enterprise, the activities of which encompass marketing, office, personnel and financial management.
Funeral Service Management
The achievement of economical, orderly and adequate distribution of products and services.
Marketing Management
Planning, organizing, activating and controlling of office work.
Office Management
A field of management concerned with the obtaining and maintaining of a satisfactory and satisfied work force.
Personnel Management
The effecient utilization and adequate regulation of all revenue, expenditures and capital rights.
Financial Management
- With clients, the families he serves
- With the community public, the consumer at large
- With professional associates, peers, both inter professional and intra professional
Three Basic Areas of the Funeral Director as a Care-Taking Professional
A distinct process consisting of planning, organizing, actuating and controlling performed to accomplish established objectives.
Management
- Planning
- Organizing
- Actuating (Directing)
- Controlling (Evaluating)
The Four Functions of Management
The methodology in thinking out acts and/or purposes prior to the actual implementation.
- Mission statement
- Goals
- Objectives
Planning
- What is the need?
- What courses of action should be adopted or followed?
Considerations of Planning
- Location: potential, zoning, etc.
- Land and physical facilities
- Financial needs and their attainment
- Equipment
- Personnel
- Policies of the firm
Inclusions of Planning
Describes the purpose of the organization. Typically Speaks to:
- Reason the organization exists
- Products and services offered
- Clientele served
- Nature and geographical marketing territory of the business.
- Areas of specialization
Mission Statement (Planning)
Broad statements about what an organization wants to achieve- broad general with no set time period.
Goals
Specific statements of ends, the achievement of which is to be copleted in a specific time period.
Objectives
To arrange or constitute in interdependent parts, each having a specific function or relation with respect to the whole.
Organizing
