Chapter 1

Question 1

Encoding

Answer 1

the process of
taking an idea or mental image,
associating that image with words, and
then speaking those words in order to
convey a message

Question 2

Decoding

Answer 2

listening to words, thinking about
them, and turning those words into
mental images

Question 3

communicator

Answer 3

all
of the people in the interaction or
speech setting

Question 4

nonverbal behavior

Answer 4

When we speak, we
observe others’ nonverbal behavior to
see if they understand us and we gauge
their emotional state.

Question 5

message

Answer 5

those verbal
and nonverbal behaviors, enacted by
communicators, that are interpreted
with meaning by others.

Question 6

channel

Answer 6

the
means through which the message
travels

Question 7

Noise

Answer 7

anything that interferes with
message transmission or reception
(i.e., getting the image from your
head into others’ heads)

Question 8

physiological

noise

Answer 8

bodily
processes and states that interfere with
a message

Question 9

Psychological noise

Answer 9

mental
states or emotional states that impede
message transmission or reception

Question 10

physical noise

Answer 10

the actual sound level in a

room

Question 11

Cultural noise

Answer 11

message
interference that results from
differences in peoples’ worldviews.

Question 12

Worldview

Answer 12

the overall framework through which
an individual sees, thinks about, and
interprets the world and interacts with
it

Question 13

Epistemology

Answer 13

the way that we
acquire knowledge and/or what counts
as knowledge

Question 14

Ontology

Answer 14

our belief
system, how we see the nature of
reality or what we see as true or false

Question 15

Axiology

Answer 15

our value
system, or what we see as right or
wrong, good or bad, and fair or unfair

Question 16

Cosmology

Answer 16

the way that
we see our relationship to the universe
and to other people.

Question 17

Praxeology

Answer 17

our preferred
method of completing everyday tasks
or our approach to solving problems.

Question 18

concrete word

Answer 18

a word that describes a tangible object
that can be perceived through the
senses

Question 19

Abstract words

Answer 19

words
that refer to ideas or concepts that are
removed from material reality

Question 20

context

Answer 20

the type of
relationships we have with others and
the communicative rules that govern
those relationships

Question 21

Channel

Answer 21

The apparatus for carrying the message

Question 22

Encoding

Answer 22

the process of taking an idea or mental image, associating that image with words, and then speaking those words in order to convey a message

Question 23

Decoding

Answer 23

the reverse process of listening to words, thinking about them, and turning those words into mental images