cumulative Flashcards
(141 cards)
1
Q
What word defines the set of values, ideas, and opinions of an individual or group?
A
Philosophy
2
Q
If you receive unpresentable remains from another funeral home what should you do ?
A
Attempt to make them look presentable before the viewing
3
Q
To do something with “ the spirit of the law” means ?
A
The it is implied
4
Q
What word defines fidelity to moral principles?
A
Integrity
5
Q
Knowledge and factual representation best helps the funeral director how?
A
gives more service options
6
Q
A child that doesn’t run into the street for fear of going into time out describes what level of moral?
A
Punishment and obedience
7
Q
With many ethical obligations to various professional associations , funeral directors urge ____________.
A
professional solidarity
8
Q
What word defines beliefs held in high esteem ?
A
Values
9
Q
Legal Conduct is assumed the _________ for ethical behavior.
A
base minimum
10
Q
True or false the funeral director should have knowledge of disposition options such as burial or scattering of remains
A
True
11
Q
What word is defines as a culturally entrenched pattern of behaviors ?
A
Religion
12
Q
True or false collections agencies are an example of an allied profession
A
FALSE
13
Q
The most important qualifications when choosing a casket is the manufactures policy of standing behind their _____
A
product
14
Q
In kohl bergs social contract level of moral development the view of government is legal authority and not ____
A
moral authority
15
Q
professional service to everyone should include everything except?
A
POLITICAL STATUS
16
Q
True or false a collection agency is considered a an allied professional service
A
FALSE
17
Q
The information the families receive from the funeral home should help the ______ ____
A
family first
18
Q
“regardless of the situation, the outcome will always be one and consistent” defines
A
absolutism
19
Q
When is the best time to do after care counseling follow up with a client family ?
A
When the family indicates that they’re in need of assistance
20
Q
In California a FD must legally follow the wishes of a decedent when ______
A
They are fully funded
21
Q
The FD should treat the clergy of any service as if they are ___________________
A
knowledgeable for that particular religious tradition
22
Q
True or false a pre need can put money into “funeral insurance “
A
True
23
Q
Today, what family group would need more aftercare assistance ?
A
ANY GROUP WHO DOESN’T HAVE A WELL FORMED SUPPORT NETWORK
24
Q
True or false “we have qualified staff to assist you with your funeral needs” is an acceptable, ethical advertisement
A
True
25
An ethical way to advertise your mortuaries strengths is to _____ the services your mortuary ____ in
emphasize , excels
26
True or false when discussing merchandise with a pre need you should include scheduling cremation services
false they are pre need, not yet dead
27
Within an employer-employee relationship what should an employer do about the employees professional appearance ?
Encourage conservative dress
28
When developing a professional image the mortuary should include ?
atmosphere of openness
29
Most American adults function at which level of moral development according to kohl berg?
3-5
30
What word defines dealing with values relating to human conduct ?
Ethics
31
When discussing client and family records what type of record does not need accuracy or privacy ?
Aftercare
32
"the elements of the situation must be looked at before a solution can be rendered " defines
situationalism
33
True or false The clergy is considered an allied professional service
True
34
Define Religion
a culturally entrenched pattern of behaviors
35
True or false Entrusted care by the family is an ethical consideration in regard to the care if the deceased body
True
36
True or false a mortuary gift card is acceptable for a pre funded funeral arrangement
false
37
The FD should always be _____ of the entire ____ ceremony
entire, funeral ceremony
38
Medical records should be kept an additional ____ years after the termination of an employee to satisfy OSHA requirements
30 years
39
knowledge and factual representation includes ___ ____ and best helps the FD
service options
40
In the caring Model of Moral development , the condition of people ignoring their own needs so they can focus on the needs of others in a selfish manner is called
Martyr syndrome
41
In recognizing ethical standards in their professional responsibility to the press or media the FD must exercise ________________
DISCRETION in releasing confidential information
42
a ___ case describes a family who decides to use an alternate mortuary for services
Lost
43
As a FD we should have knowledge pf the various community resources for grief support that would include?
COMMUNITY AND/OR HOSPITAL PROGRAMS
44
True or false employees should be responsible for their own health insurance
False
45
When dealing with environmental issues with the funeral home what federal agency would you be in contact with?
EPA
46
what consists of abstract patterns of and for living and dying that are learned either directly or indirectly ?
Culture
47
Appropriate and helpful acts of counseling that come after the funeral defines
aftercare
48
In Kolbergs Law and Order level of moral development people live in society and obey
the government
49
True or false sculptured death mask offerings were discussed in class
false
50
True or false only qualified embalmers should be training apprentices
true
51
The set of values, ideas, and opinions of an individual or group defines ?
PHILOSOPHY
52
True or false FD should have knowledge in merchandise options regarding musicians
False, its impossible to know everyones price
53
The best way to view the decedent is in
indirect dim lighting
54
True or false the viewing of the casketed remains can take place at the time best scheduled for the family
True
55
A _____ driver is considered under the funeral home's liability in the event of an injury
Agent
56
When in procession the family car is in what position after the funeral coach?
1st
57
What should be inspected in the room before a service begins?
Room temperature
58
True or false the visitation attendant should be trained in the financial arrangement of the families sighing the contract that day
False
59
The funeral director is similar to a ___ ____
wedding planner
60
True or false the FD should give instructions to the casket bearers of the location of the reception following the service
False , the reception is a family event after the service
61
The FD should have _____ for the clergy when directing the funeral service
deference (respect)
62
True or false Chapel lighting is considered merchandise that is "green"
False,its not merchandise
63
The FD should have a respect for ____ objects associated with the funeral service
sacred objects
64
What word defines the responsibility for wrongful acts or other debts
liability
65
What material is used in mat form to cover the surrounding area of a grave space is known as
Artificial grass
66
At least how many people should assist when casketing a body
2
67
The processional of the funeral service is ?
movement at the beginning of the service of the casket going into a church
68
willingness to help is one of the important items of the attendant at the ____ of the body
visitation
69
What room is the semi-private room adjacent to the mortuary chapel usually called?
family room
70
True or false the funeral home staff should have an employee to escort the family to the visitation area
true
71
What defines webbing or similar material use to lower the casket into the grave?
GRAVE STRAPS
72
True or false a nicheside gather is suitable for a funeral reception
FALSE
73
A lower device is a
Mechanical device that puts the casket into the outer burial container
74
Personal clothing is
Clothing brought in by the family for decedent
75
Where would be the most appropriate location for a reception after the funeral?
Funeral home
76
True or false the night staff is responsible for signing the contract
False
77
True or false family and friends can pay their respect sin a place called the tea room
False
78
Objectives of the american religious funeral experience include ____ and ___
dignity and decorum
79
The type of driver that the funeral home has no control of is called a ___
volunteer
80
Motor escorts take the ____ route to the place of disposition with minimal impact on ___ ___
saddest, local traffic
81
In the chapel the contemporary family usually sits in the ____
front of chapel
82
True or false savings and loans is considered a Allie to funeral profession
false
83
Chapel lighting could be included in "green " merchandise
false
84
funeral director is similar to a _____
wedding planner
85
people who escort funeral coach from service to place of disposition
motor escort
86
In funeral procession family car is ____ after funeral coach
1ST
87
True or false FD should have deference for the clergy when directing service
true
88
Viewing of casket is
time best for family
89
Processional
at the beginning of service of casket going into church
90
Funeral service manager must have a license in California
True
91
Type of music is not a concern when discussing what kind of services?
green
92
Define perpetual case
funds are set aside and used to maintain the cemetery indefinably
93
True or false the funeral home should have an employee to escort family to visitation area
true
94
Burial Clothing is made specifically to
so embalmer can dress the decedent easily
95
reception usually happens after the _____
graveside committal
96
a driver under the funeral homes liability in event of injury
agent
97
appropriate dress is applied to
employees
98
Disposition permit is returned to the family
false
99
recessional
movement of casket at ending of service going out of the church
100
Roman Catholic is the largest ___ denomination in the world
Christian
101
Eucharist is the ____ to the RCC
holy communion
102
In RCC a cross witha corpus is called
crucifix
103
What does the father need to perform the final blessing before going to the cemetery
Holy water
104
The priest of RCC is also called
Monsignor
105
The entry way in the church is the
Narthex
106
grouping of parishes under jurisdiction of bishop for RCC
Diocese
107
What is needed for a RCC burial ?
Cristian burial permit
108
What is inferior to arch bishop?
Bishop
109
Before 1963 what was prohibited by RCC?
cremation
110
During recessional for RCC funeral mass , who leads casket out of the church?
crucifer
111
decedent enters church ___ first
feet
112
clergy decedent LEAVES church ___ first
head
113
Define scapular
In RCC faith , cloth with religious significance
114
What can be placed on top of the pall?
crucifix
115
To be buried in RCC cemetery decedent must have been in
good standing with parish
116
INRI on crucifix is in what language?
Latin
117
True or false cremated remain may be interred in a
grave or niche
118
symbolic cloth placed on top of casket
pall
119
Who makes the sign of the cross over the casket
priest
120
In orthodox , chants with priest
cantor
121
Common prayer is the book for what protestant denomination ?
episcopal
122
seating portion of protestant church
nave
123
How do orthodox Christians dress decedents ?
every day clothing
124
Orthodox christian evening service may only be held at the chapel ?
true
125
The pope of RCC is AKA
bishop of Rome
126
For RCC evening vigil service is to
community and family to share prayers
127
Orthodox christian crucifix will NOT have
crown of thorns
128
Religious society of friends AKA
Quakers
129
Iconstasis
solid screen with icons dividing sanctuary and body
130
Who uses incense at graveside committal?
orthodox christian
131
The book of order pertains to ___, protestant denomination
Presbyterian
132
Which christian holiday is connected to orthodox Cristian
Pentecost
133
Define orthodoxy
right worship
134
Largest protestant denomination
Presbyterian
135
orthodox crucifix has ___ transepts
3
136
episcopal is decedent of what church ?
church of England
137
east and west churches separated in
1054
138
non-liturgical protestant minister would ask for ___ to place on casket
sand
139
what christian denomination prefers flower petals for clergy at committal service?
protestant
140
Minister places sand or flower petals in sign of the cross
episcopal, Lutheran (Liturgical Protestant )
141
Father places dirt or flower petals on casket , and presents crucifix to NOK.
RCC
