Flashcards in cumulative Deck (141):
What word defines the set of values, ideas, and opinions of an individual or group?
If you receive unpresentable remains from another funeral home what should you do ?
Attempt to make them look presentable before the viewing
To do something with " the spirit of the law" means ?
The it is implied
What word defines fidelity to moral principles?
Knowledge and factual representation best helps the funeral director how?
gives more service options
A child that doesn't run into the street for fear of going into time out describes what level of moral?
Punishment and obedience
With many ethical obligations to various professional associations , funeral directors urge ____________.
What word defines beliefs held in high esteem ?
Legal Conduct is assumed the _________ for ethical behavior.
True or false the funeral director should have knowledge of disposition options such as burial or scattering of remains
What word is defines as a culturally entrenched pattern of behaviors ?
True or false collections agencies are an example of an allied profession
The most important qualifications when choosing a casket is the manufactures policy of standing behind their _____
In kohl bergs social contract level of moral development the view of government is legal authority and not ____
professional service to everyone should include everything except?
True or false a collection agency is considered a an allied professional service
The information the families receive from the funeral home should help the ______ ____
"regardless of the situation, the outcome will always be one and consistent" defines
When is the best time to do after care counseling follow up with a client family ?
When the family indicates that they're in need of assistance
In California a FD must legally follow the wishes of a decedent when ______
They are fully funded
The FD should treat the clergy of any service as if they are ___________________
knowledgeable for that particular religious tradition
True or false a pre need can put money into "funeral insurance "
Today, what family group would need more aftercare assistance ?
ANY GROUP WHO DOESN'T HAVE A WELL FORMED SUPPORT NETWORK
True or false "we have qualified staff to assist you with your funeral needs" is an acceptable, ethical advertisement
An ethical way to advertise your mortuaries strengths is to _____ the services your mortuary ____ in
emphasize , excels
True or false when discussing merchandise with a pre need you should include scheduling cremation services
false they are pre need, not yet dead
Within an employer-employee relationship what should an employer do about the employees professional appearance ?
Encourage conservative dress
When developing a professional image the mortuary should include ?
atmosphere of openness
Most American adults function at which level of moral development according to kohl berg?
What word defines dealing with values relating to human conduct ?
When discussing client and family records what type of record does not need accuracy or privacy ?
"the elements of the situation must be looked at before a solution can be rendered " defines
True or false The clergy is considered an allied professional service
a culturally entrenched pattern of behaviors
True or false Entrusted care by the family is an ethical consideration in regard to the care if the deceased body
True or false a mortuary gift card is acceptable for a pre funded funeral arrangement
The FD should always be _____ of the entire ____ ceremony
entire, funeral ceremony
Medical records should be kept an additional ____ years after the termination of an employee to satisfy OSHA requirements
knowledge and factual representation includes ___ ____ and best helps the FD
In the caring Model of Moral development , the condition of people ignoring their own needs so they can focus on the needs of others in a selfish manner is called
In recognizing ethical standards in their professional responsibility to the press or media the FD must exercise ________________
DISCRETION in releasing confidential information
a ___ case describes a family who decides to use an alternate mortuary for services
As a FD we should have knowledge pf the various community resources for grief support that would include?
COMMUNITY AND/OR HOSPITAL PROGRAMS
True or false employees should be responsible for their own health insurance
When dealing with environmental issues with the funeral home what federal agency would you be in contact with?
what consists of abstract patterns of and for living and dying that are learned either directly or indirectly ?
Appropriate and helpful acts of counseling that come after the funeral defines
In Kolbergs Law and Order level of moral development people live in society and obey
True or false sculptured death mask offerings were discussed in class
True or false only qualified embalmers should be training apprentices
The set of values, ideas, and opinions of an individual or group defines ?
True or false FD should have knowledge in merchandise options regarding musicians
False, its impossible to know everyones price
The best way to view the decedent is in
indirect dim lighting
True or false the viewing of the casketed remains can take place at the time best scheduled for the family
A _____ driver is considered under the funeral home's liability in the event of an injury
When in procession the family car is in what position after the funeral coach?
What should be inspected in the room before a service begins?
True or false the visitation attendant should be trained in the financial arrangement of the families sighing the contract that day
The funeral director is similar to a ___ ____
True or false the FD should give instructions to the casket bearers of the location of the reception following the service
False , the reception is a family event after the service
The FD should have _____ for the clergy when directing the funeral service
True or false Chapel lighting is considered merchandise that is "green"
False,its not merchandise
The FD should have a respect for ____ objects associated with the funeral service
What word defines the responsibility for wrongful acts or other debts
What material is used in mat form to cover the surrounding area of a grave space is known as
At least how many people should assist when casketing a body
The processional of the funeral service is ?
movement at the beginning of the service of the casket going into a church
willingness to help is one of the important items of the attendant at the ____ of the body
What room is the semi-private room adjacent to the mortuary chapel usually called?
True or false the funeral home staff should have an employee to escort the family to the visitation area
What defines webbing or similar material use to lower the casket into the grave?
True or false a nicheside gather is suitable for a funeral reception
A lower device is a
Mechanical device that puts the casket into the outer burial container
Personal clothing is
Clothing brought in by the family for decedent
Where would be the most appropriate location for a reception after the funeral?
True or false the night staff is responsible for signing the contract
True or false family and friends can pay their respect sin a place called the tea room
Objectives of the american religious funeral experience include ____ and ___
dignity and decorum
The type of driver that the funeral home has no control of is called a ___
Motor escorts take the ____ route to the place of disposition with minimal impact on ___ ___
saddest, local traffic
In the chapel the contemporary family usually sits in the ____
front of chapel
True or false savings and loans is considered a Allie to funeral profession
Chapel lighting could be included in "green " merchandise
funeral director is similar to a _____
people who escort funeral coach from service to place of disposition
In funeral procession family car is ____ after funeral coach
True or false FD should have deference for the clergy when directing service
Viewing of casket is
time best for family
at the beginning of service of casket going into church
Funeral service manager must have a license in California
Type of music is not a concern when discussing what kind of services?
Define perpetual case
funds are set aside and used to maintain the cemetery indefinably
True or false the funeral home should have an employee to escort family to visitation area
Burial Clothing is made specifically to
so embalmer can dress the decedent easily
reception usually happens after the _____
a driver under the funeral homes liability in event of injury
appropriate dress is applied to
Disposition permit is returned to the family
movement of casket at ending of service going out of the church
Roman Catholic is the largest ___ denomination in the world
Eucharist is the ____ to the RCC
In RCC a cross witha corpus is called
What does the father need to perform the final blessing before going to the cemetery
The priest of RCC is also called
The entry way in the church is the
grouping of parishes under jurisdiction of bishop for RCC
What is needed for a RCC burial ?
Cristian burial permit
What is inferior to arch bishop?
Before 1963 what was prohibited by RCC?
During recessional for RCC funeral mass , who leads casket out of the church?
decedent enters church ___ first
clergy decedent LEAVES church ___ first
In RCC faith , cloth with religious significance
What can be placed on top of the pall?
To be buried in RCC cemetery decedent must have been in
good standing with parish
INRI on crucifix is in what language?
True or false cremated remain may be interred in a
grave or niche
symbolic cloth placed on top of casket
Who makes the sign of the cross over the casket
In orthodox , chants with priest
Common prayer is the book for what protestant denomination ?
seating portion of protestant church
How do orthodox Christians dress decedents ?
every day clothing
Orthodox christian evening service may only be held at the chapel ?
The pope of RCC is AKA
bishop of Rome
For RCC evening vigil service is to
community and family to share prayers
Orthodox christian crucifix will NOT have
crown of thorns
Religious society of friends AKA
solid screen with icons dividing sanctuary and body
Who uses incense at graveside committal?
The book of order pertains to ___, protestant denomination
Which christian holiday is connected to orthodox Cristian
Largest protestant denomination
orthodox crucifix has ___ transepts
episcopal is decedent of what church ?
church of England
east and west churches separated in
non-liturgical protestant minister would ask for ___ to place on casket
what christian denomination prefers flower petals for clergy at committal service?
Minister places sand or flower petals in sign of the cross
episcopal, Lutheran (Liturgical Protestant )