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Mort 170 Funeral Service and Ceremonies > cumulative > Flashcards

cumulative Flashcards

1
Q

What word defines the set of values, ideas, and opinions of an individual or group?

A

Philosophy

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2
Q

If you receive unpresentable remains from another funeral home what should you do ?

A

Attempt to make them look presentable before the viewing

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3
Q

To do something with “ the spirit of the law” means ?

A

The it is implied

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4
Q

What word defines fidelity to moral principles?

A

Integrity

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5
Q

Knowledge and factual representation best helps the funeral director how?

A

gives more service options

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6
Q

A child that doesn’t run into the street for fear of going into time out describes what level of moral?

A

Punishment and obedience

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7
Q

With many ethical obligations to various professional associations , funeral directors urge ____________.

A

professional solidarity

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8
Q

What word defines beliefs held in high esteem ?

A

Values

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9
Q

Legal Conduct is assumed the _________ for ethical behavior.

A

base minimum

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10
Q

True or false the funeral director should have knowledge of disposition options such as burial or scattering of remains

A

True

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11
Q

What word is defines as a culturally entrenched pattern of behaviors ?

A

Religion

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12
Q

True or false collections agencies are an example of an allied profession

A

FALSE

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13
Q

The most important qualifications when choosing a casket is the manufactures policy of standing behind their _____

A

product

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14
Q

In kohl bergs social contract level of moral development the view of government is legal authority and not ____

A

moral authority

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15
Q

professional service to everyone should include everything except?

A

POLITICAL STATUS

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16
Q

True or false a collection agency is considered a an allied professional service

A

FALSE

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17
Q

The information the families receive from the funeral home should help the ______ ____

A

family first

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18
Q

“regardless of the situation, the outcome will always be one and consistent” defines

A

absolutism

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19
Q

When is the best time to do after care counseling follow up with a client family ?

A

When the family indicates that they’re in need of assistance

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20
Q

In California a FD must legally follow the wishes of a decedent when ______

A

They are fully funded

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21
Q

The FD should treat the clergy of any service as if they are ___________________

A

knowledgeable for that particular religious tradition

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22
Q

True or false a pre need can put money into “funeral insurance “

A

True

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23
Q

Today, what family group would need more aftercare assistance ?

A

ANY GROUP WHO DOESN’T HAVE A WELL FORMED SUPPORT NETWORK

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24
Q

True or false “we have qualified staff to assist you with your funeral needs” is an acceptable, ethical advertisement

A

True

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25
Q

An ethical way to advertise your mortuaries strengths is to _____ the services your mortuary ____ in

A

emphasize , excels

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26
Q

True or false when discussing merchandise with a pre need you should include scheduling cremation services

A

false they are pre need, not yet dead

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27
Q

Within an employer-employee relationship what should an employer do about the employees professional appearance ?

A

Encourage conservative dress

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28
Q

When developing a professional image the mortuary should include ?

A

atmosphere of openness

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29
Q

Most American adults function at which level of moral development according to kohl berg?

A

3-5

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30
Q

What word defines dealing with values relating to human conduct ?

A

Ethics

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31
Q

When discussing client and family records what type of record does not need accuracy or privacy ?

A

Aftercare

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32
Q

“the elements of the situation must be looked at before a solution can be rendered “ defines

A

situationalism

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33
Q

True or false The clergy is considered an allied professional service

A

True

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34
Q

Define Religion

A

a culturally entrenched pattern of behaviors

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35
Q

True or false Entrusted care by the family is an ethical consideration in regard to the care if the deceased body

A

True

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36
Q

True or false a mortuary gift card is acceptable for a pre funded funeral arrangement

A

false

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37
Q

The FD should always be _____ of the entire ____ ceremony

A

entire, funeral ceremony

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38
Q

Medical records should be kept an additional ____ years after the termination of an employee to satisfy OSHA requirements

A

30 years

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39
Q

knowledge and factual representation includes ___ ____ and best helps the FD

A

service options

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40
Q

In the caring Model of Moral development , the condition of people ignoring their own needs so they can focus on the needs of others in a selfish manner is called

A

Martyr syndrome

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41
Q

In recognizing ethical standards in their professional responsibility to the press or media the FD must exercise ________________

A

DISCRETION in releasing confidential information

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42
Q

a ___ case describes a family who decides to use an alternate mortuary for services

A

Lost

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43
Q

As a FD we should have knowledge pf the various community resources for grief support that would include?

A

COMMUNITY AND/OR HOSPITAL PROGRAMS

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44
Q

True or false employees should be responsible for their own health insurance

A

False

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45
Q

When dealing with environmental issues with the funeral home what federal agency would you be in contact with?

A

EPA

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46
Q

what consists of abstract patterns of and for living and dying that are learned either directly or indirectly ?

A

Culture

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47
Q

Appropriate and helpful acts of counseling that come after the funeral defines

A

aftercare

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48
Q

In Kolbergs Law and Order level of moral development people live in society and obey

A

the government

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49
Q

True or false sculptured death mask offerings were discussed in class

A

false

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50
Q

True or false only qualified embalmers should be training apprentices

A

true

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51
Q

The set of values, ideas, and opinions of an individual or group defines ?

A

PHILOSOPHY

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52
Q

True or false FD should have knowledge in merchandise options regarding musicians

A

False, its impossible to know everyones price

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53
Q

The best way to view the decedent is in

A

indirect dim lighting

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54
Q

True or false the viewing of the casketed remains can take place at the time best scheduled for the family

A

True

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55
Q

A _____ driver is considered under the funeral home’s liability in the event of an injury

A

Agent

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56
Q

When in procession the family car is in what position after the funeral coach?

A

1st

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57
Q

What should be inspected in the room before a service begins?

A

Room temperature

58
Q

True or false the visitation attendant should be trained in the financial arrangement of the families sighing the contract that day

A

False

59
Q

The funeral director is similar to a ___ ____

A

wedding planner

60
Q

True or false the FD should give instructions to the casket bearers of the location of the reception following the service

A

False , the reception is a family event after the service

61
Q

The FD should have _____ for the clergy when directing the funeral service

A

deference (respect)

62
Q

True or false Chapel lighting is considered merchandise that is “green”

A

False,its not merchandise

63
Q

The FD should have a respect for ____ objects associated with the funeral service

A

sacred objects

64
Q

What word defines the responsibility for wrongful acts or other debts

A

liability

65
Q

What material is used in mat form to cover the surrounding area of a grave space is known as

A

Artificial grass

66
Q

At least how many people should assist when casketing a body

A

2

67
Q

The processional of the funeral service is ?

A

movement at the beginning of the service of the casket going into a church

68
Q

willingness to help is one of the important items of the attendant at the ____ of the body

A

visitation

69
Q

What room is the semi-private room adjacent to the mortuary chapel usually called?

A

family room

70
Q

True or false the funeral home staff should have an employee to escort the family to the visitation area

A

true

71
Q

What defines webbing or similar material use to lower the casket into the grave?

A

GRAVE STRAPS

72
Q

True or false a nicheside gather is suitable for a funeral reception

A

FALSE

73
Q

A lower device is a

A

Mechanical device that puts the casket into the outer burial container

74
Q

Personal clothing is

A

Clothing brought in by the family for decedent

75
Q

Where would be the most appropriate location for a reception after the funeral?

A

Funeral home

76
Q

True or false the night staff is responsible for signing the contract

A

False

77
Q

True or false family and friends can pay their respect sin a place called the tea room

A

False

78
Q

Objectives of the american religious funeral experience include ____ and ___

A

dignity and decorum

79
Q

The type of driver that the funeral home has no control of is called a ___

A

volunteer

80
Q

Motor escorts take the ____ route to the place of disposition with minimal impact on ___ ___

A

saddest, local traffic

81
Q

In the chapel the contemporary family usually sits in the ____

A

front of chapel

82
Q

True or false savings and loans is considered a Allie to funeral profession

A

false

83
Q

Chapel lighting could be included in “green “ merchandise

A

false

84
Q

funeral director is similar to a _____

A

wedding planner

85
Q

people who escort funeral coach from service to place of disposition

A

motor escort

86
Q

In funeral procession family car is ____ after funeral coach

A

1ST

87
Q

True or false FD should have deference for the clergy when directing service

A

true

88
Q

Viewing of casket is

A

time best for family

89
Q

Processional

A

at the beginning of service of casket going into church

90
Q

Funeral service manager must have a license in California

A

True

91
Q

Type of music is not a concern when discussing what kind of services?

A

green

92
Q

Define perpetual case

A

funds are set aside and used to maintain the cemetery indefinably

93
Q

True or false the funeral home should have an employee to escort family to visitation area

A

true

94
Q

Burial Clothing is made specifically to

A

so embalmer can dress the decedent easily

95
Q

reception usually happens after the _____

A

graveside committal

96
Q

a driver under the funeral homes liability in event of injury

A

agent

97
Q

appropriate dress is applied to

A

employees

98
Q

Disposition permit is returned to the family

A

false

99
Q

recessional

A

movement of casket at ending of service going out of the church

100
Q

Roman Catholic is the largest ___ denomination in the world

A

Christian

101
Q

Eucharist is the ____ to the RCC

A

holy communion

102
Q

In RCC a cross witha corpus is called

A

crucifix

103
Q

What does the father need to perform the final blessing before going to the cemetery

A

Holy water

104
Q

The priest of RCC is also called

A

Monsignor

105
Q

The entry way in the church is the

A

Narthex

106
Q

grouping of parishes under jurisdiction of bishop for RCC

A

Diocese

107
Q

What is needed for a RCC burial ?

A

Cristian burial permit

108
Q

What is inferior to arch bishop?

A

Bishop

109
Q

Before 1963 what was prohibited by RCC?

A

cremation

110
Q

During recessional for RCC funeral mass , who leads casket out of the church?

A

crucifer

111
Q

decedent enters church ___ first

A

feet

112
Q

clergy decedent LEAVES church ___ first

A

head

113
Q

Define scapular

A

In RCC faith , cloth with religious significance

114
Q

What can be placed on top of the pall?

A

crucifix

115
Q

To be buried in RCC cemetery decedent must have been in

A

good standing with parish

116
Q

INRI on crucifix is in what language?

A

Latin

117
Q

True or false cremated remain may be interred in a

A

grave or niche

118
Q

symbolic cloth placed on top of casket

A

pall

119
Q

Who makes the sign of the cross over the casket

A

priest

120
Q

In orthodox , chants with priest

A

cantor

121
Q

Common prayer is the book for what protestant denomination ?

A

episcopal

122
Q

seating portion of protestant church

A

nave

123
Q

How do orthodox Christians dress decedents ?

A

every day clothing

124
Q

Orthodox christian evening service may only be held at the chapel ?

A

true

125
Q

The pope of RCC is AKA

A

bishop of Rome

126
Q

For RCC evening vigil service is to

A

community and family to share prayers

127
Q

Orthodox christian crucifix will NOT have

A

crown of thorns

128
Q

Religious society of friends AKA

A

Quakers

129
Q

Iconstasis

A

solid screen with icons dividing sanctuary and body

130
Q

Who uses incense at graveside committal?

A

orthodox christian

131
Q

The book of order pertains to ___, protestant denomination

A

Presbyterian

132
Q

Which christian holiday is connected to orthodox Cristian

A

Pentecost

133
Q

Define orthodoxy

A

right worship

134
Q

Largest protestant denomination

A

Presbyterian

135
Q

orthodox crucifix has ___ transepts

A

3

136
Q

episcopal is decedent of what church ?

A

church of England

137
Q

east and west churches separated in

A

1054

138
Q

non-liturgical protestant minister would ask for ___ to place on casket

A

sand

139
Q

what christian denomination prefers flower petals for clergy at committal service?

A

protestant

140
Q

Minister places sand or flower petals in sign of the cross

A

episcopal, Lutheran (Liturgical Protestant )

141
Q

Father places dirt or flower petals on casket , and presents crucifix to NOK.

A

RCC

Mort 170 Funeral Service and Ceremonies (2 decks)

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