Chapter 10 Flashcards
To which variable is satisfaction most strongly related?
job performance
What is job satisfaction?
The degree of pleasure an employee derives from a job (Hulin & Judge, 2003)
What is organizational commitment?
extent to which an employee identifies with and is involved with an organization (Morrow, 1993)
what are the 3 types of organizational commitment
– Affective Commitment – Extent to which employee wants to remain with organization, cares about it, and is willing to exert effort on its behalf
– Continuance Commitment – Extent to which employee believes he/she must stay with organization due to time served, or due to difficulty in finding another job
– Normative Commitment – Extent to which employee feels obligated to stay at organization
What is effective commitment?
The extent to which employee wants to remain with organization, cares about it, and is willing to exert effort on its behalf
What is continuance commitment?
Extent to which employee believes he/she must stay with organization due to time served, or due to difficulty in finding another job
What is normative commitment?
Extent to which employee feels obligated to stay at organization
What is discrepancy theory of satisfaction?
Have the employee’s expectations been met?
– Realistic job previews (RJPs)
■ Is the employee a good fit?
– Vocation (career)
– Job (particular tasks)
– Organization
– Coworkers & supervisor
■ Have the employee’s needs, values and wants been met?
– Maslow’s Needs Hierarchy
– ERG Theory (existence, relatedness, growth)
– Two-factor Theory (motivators, hygiene factors)
– Equity Theory
– See motivation section for these…
How can social learning theory be applied at work?
– Employees observe levels of motivation and satisfaction of coworkers and model those levels
-Organizational culture/ environment important
What are the different types of organizational justice?
■ Equity Theory, Part II
– Our levels of job satisfaction and motivation influenced by varying levels of organizational justice
■Distributive Justice
– Perceived fairness of decisions made in an organization
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■ Procedural Justice
– Perceived fairness of methods used to arrive at decision
■ Interactional Justice
– Perceived fairness of treatment of employees
What is Equity theory
– Our levels of job satisfaction and motivation influenced by varying levels of organizational justice
what is Distributive justice?
– Perceived fairness of decisions made in an organization
What is procedural justice?
– Perceived fairness of methods used to arrive at decision
What is interactional justice?
– Perceived fairness of treatment of employees
What is the relationship between equity theory and satisfaction?
■ Equity Theory, Part II – Our levels of job satisfaction and motivation influenced by varying levels of organizational justice
