Chapter 13: Personalities & Attitude

Question 1

Personality

Answer 1

Resistant to change
Genetics
Experiences
Childhood environment
Childhood upbringing

Question 2

Self Concept vs Self Ideal

Answer 2

Self concept = picture of yourself
Self ideal = what you want to be
If large contrast -> sadness

Question 3

Assessing Personality

Model by? Personality types (4)?

Answer 3

Hans Eysenck:
Unstable extrovert: very dangerous
Unstable introvert: bad
Stable introvert: good
Stable extrovert: best

Question 4

Interactive Style (4)

Answer 4

Goal directed, person directed: best
Goal directed, not person directed: okay
Not goal directed, person directed: okay
Not goal directed, not person directed: worse

Question 5

Behaviour 
Made of (2), dangerous behaviours (6)

Answer 5

Depends on personality + attitude
Invulnerable
Complacent
Impulsiveness
Anti-authoritarian
Excessive self esteem
Resignation

Question 6

Behaviour Mistakes

Model by who

Answer 6

SRK skills rules knowledge by Jen’s Rasmussen
Skills: slip (lapses), environmental capture
Rules: mistakes, faults
Knowledge: mistakes, faults

Question 7

Transactional Analysis

Answer 7

Parent ego: patronizing, authoritarian
Child ego: emotional, felt concept
Adult: balanced, though concept

Question 8

Abilities vs Status vs Role

Golden rule

Answer 8

Abilities: judge yourself based on abilities
Status: hierarchal position
Role: values, characteristics, attached to status

Don’t mix status, roles

Question 9

Group

What is? Positive aspects (3)? Negative aspect (2)

Answer 9

United by shared goal

Positive: Positive interdependence
Group cohesion - bond between members
Group compliance - positively regulates behaviour

Negative: Group think - all agree, no challenge
Risky shift - bad risk assessment as group

Question 10

Situational Awareness

What is? Levels (3)? Depends on (4)

Answer 10

Perception, reality and performance match. Aware of flawed performance
Levels:
1. perceiving situation
2. understanding
3. projection
Dependence: competency, fatigue, stress, communications

Question 11

Situational Awareness

Signs of Loss (8), Solutions (7)

Answer 11

Panick, stomach knot, fixation, ambiguity, confused, wrong prioritization, head down, unusual timings

use ressources, crosscheck, communications, briefing, planning, task attribution, take time

Question 12

Motivation

Answer 12

Difference between what can and will do

Intrinsic motivation: proud, self esteem
Extrinsic: raise, prize, reward

Best = realistic
Worst = overmotivation i.e. get-ther-itis

Question 13

Needs

Model by who? Steps (5)?

Answer 13

Maslow’s Pyramid

1. Physiological
2. Safety
3. Belonging
4. Self-Esteem (2 pilots arguing)
5. Self-Fulfillment

Question 14

Leaders vs Followers

Answer 14

Leaders: decisions, prepared by crew, made by captain
Followers: express clear confident opinion, challenge if safety concerns

Question 15

Cockpit Authority Gradient

Types (3), Info

Answer 15

Autocratic - captain too much power -> take it out on scapegoat (ATC, crew…) irritable
Laisser-Faire (dangerous) - passive, role reversal
Synergistic