Sac 7

Question 1

Three attributes necessary for an effective leader:

Answer 1

diagnosing – being able to understand the
situation as it is now and knowing what could be
expected in the future.
adapting – being able to adapt behavior and
other resources to help close any performance
gaps.
communicating – even if a leader knows what
needs to be done, it is important to communicate this to others.

Question 2

Staff training and development

Answer 2

if managers or owners examine employee-based KPIs, such as the level of staff turnover, the number of staff training days, the number of workplace accidents, the number of staff complaints about bullying or grievances, and the number of industrial disputes, these would all give an indication of how satisfied employees are in the business.