Chapter 8 - Defining the Solution Flashcards
What four areas can gap analysis look at?
Business Activity Models
Business Process Models
Competencies
IT system requirements
What model can be used to ensure all elements of the business are considered?
POPIT
What areas of Information and Technology need to be considered in gap analysis?
IT support
Accessibility
Alignment with business architecture
What model can be used when looking at gap analysis for the Organisation of a company?
McKinsey 7-S model
What areas should be considered when looking at People for gap analysis?
Skills
Recruitment
Staff Development
Motivation and Reward
What is Business Architecture?
Blueprint of the business that provides a common understanding of the organisation that can be used to align strategic objectives and tactical demands.
What are the three primary objectives of business architecture?
Promote organisational health
Help fulfil unrealised opportunities
Aid organisational Performance in competitive market
What sort of documents could be included as artefacts in Business Architecture?
Capabilities
Values
Information
Products
Suppliers and Partners
Motivations
Business Units
Policies
What are the two key techniques in Business Architecture?
Business Capability Modelling
Value Stream Analysis
What does a Business Capability Model represent?
What the organisation needs to be able to do to deliver value to customers.
What are foundation level strategic capabilities?
Business planning
Capital management
Policy management
What are foundation level Customer Facing capabilities?
Distribution
Customer Service
Product development
Account management
What are foundation level Support capabilities?
Staff recruitment
Procurement
Vendor management
What is Value Stream Analysis?
Used to identify, map and analyse the value exchanged between and organisation and stakeholders.
What do Value Stream models represent?
Main sequential stages which add value to a customer
