Chapter 8: Power & Politics

Question 1

Power

Answer 1

a capacity that A has to influence the behaviour of B so that B acts in accordance w A’s wishes

Question 2

Dependency

Answer 2

B’s relationship to A when A possesses something that B needs

Question 3

6 Bases of Power

Answer 3

Coercive
Reward
Legitimate
Expert
Referent
Information

Question 4

Coercive

Answer 4

power that is based on fear

Question 5

reward power

Answer 5

power based on the ability to proved benefits or rewards to people

Question 6

legitimate power

Answer 6

power based on relative position in the organizational hierarchy (supervisors etc)

Question 7

Expert Power

Answer 7

power based on a person experience and knowledge

Question 8

Referent Power

Answer 8

you like the person and enjoy doing things for him/her

Question 9

Information power

Answer 9

the person has data or knowledge that you need

Question 10

3 Ways People Respond to Power

Answer 10

Commitment- enthusiastic
Compliance- grudgingly, minimal effort
Resistance- opposed and tries to avoid

Question 11

Leaders and Use of Power

Answer 11

poor: use coercive, legitimate and reward bc they are easiest to implement

expert use referent/expert

deadlines increase groups members

Question 12

3 Keys To Dependency

Answer 12

Importance (of what you control)
Scarcity (resource must be perceived as scarce)
Non-Substitutable ( can not be substituted w something else)

Question 13

Influence Tactics

Answer 13

rational persuasion
inspirational appeals
consultation
ingratiation
personal appeals
exchange
coalition tactics
pressure
legitimating tactics

Question 14

Political Skill

Answer 14

the ability to influence others in such a way to enhance ones objectives

Question 15

empowerment

Answer 15

the freedom and ability of employees to make decisions and commitments

Question 16

Characteristics of Empowered People

Answer 16

sense of self-determination
sense of meaning
sense of competence
sense of impact

Question 17

Sexual harassment

Answer 17

unwelcome behaviour of sexual nature in the workplace that negatively affects the work environment or lead to adverse job-related consequences for the employee

Question 18

political behaviour

Answer 18

activities that influence, or attempt to influence the distribution of advantages and disadvantages w/in the organization

Question 19

impressions management

Answer 19

the process by which individuals attempt to control the impressions other form of them:

self-promoting
ingratiation (complementing interviewer)