exam 1

Question 1

Group

Answer 1

3 or more people

Question 2

Four Phases of group development and associated elements

Answer 2

• Phase 1: Forming
• Phase 2: Storming
• Phase 3: Norms
• Phase 4: Performance

Question 3

Communication competence

Answer 3

• Communication Competence: effective and appropriate communication with others
o Getting your message across

Question 4

Cooperation

Answer 4

cooperation is a mutually inclusive goal attainment (MIGA) process.

Group members work together, not against each other, when attempting to achieve a common goal.

Question 5

Competitive listening

Answer 5

• Competitive listening
o Shift response: shift focus to them
o Interrupting: dominate the floor
o Ambushing: Attack the speaker. Come up with rebuttal while they are speaking

Question 6

content dimension

Answer 6

Content Dimension: the message – information transmitted

Question 7

Task

Answer 7

• Task: Work that you do

Question 8

Synergy, positive

Answer 8

the magic. Exceed expectations as a group.
o Deep diversity: various skill set
o Group effort: commitment to the group/goal

Question 9

Systems

Answer 9

System: Interconnected parts working as a unit

Question 10

psychological reactance

Answer 10

psychological reactance means the more someone tries to control us by telling us what to do, the more we are inclined to resist such efforts or even to do the opposite

Question 11

Defensive patterns

Answer 11

•	Defensive communication patterns
o	Evaluation: Negative criticism
	Positive criticism
o	Manipulation: influence the other for your own benefit
o	Certainty: speaking in absolutes

Question 12

conformity

Answer 12

Conformity is the adherence to group norms by group members.

Question 13

Negative synergy

Answer 13

Negative synergy occurs when group members working together produce a worse result than expected based on perceived individual skills and abilities of members

Question 14

Relationship dimension

Answer 14

Relationship dimension: tone of message

Question 15

Non-competitive listening

Answer 15

• Non-competitive listening
o Support response: focus is on the speaker
o Probing: seeking additional information
o Paraphrasing:

Question 16

competition

Answer 16

competition as a mutually exclusive goal attainment (MEGA) process.

Competition, by definition, necessitates the failure of the many for the success of the few.

Question 17

Social dimensions

Answer 17

The relationship you form in the group

Question 18

Non-competitive listening

Answer 18

o Support response: focus is on the speaker
o Probing: seeking additional information
o Paraphrasing:

Question 19

Ripple effect

Answer 19

spreads across the group

Question 20

Supportive communication patterns

Answer 20

o Description: hear them out
o Assertiveness: non aggressive be open be honest
o Provisionalism: perhaps maybe

Question 21

• Phase 1: Forming

Answer 21

o	Need to belong
o	Attracted to the groups goals
o	Establish identity 
o	Attracted to activities
o	Interpersonal Attraction
o	Fulfillment of unrelated needs

Question 22

• Phase 2: Storming

Answer 22

o Primary tension

o Secondary tension: stress

Question 23

• Phase 3: Norms

Answer 23

o Explicit: well defined, written out

o Implicit: implied

Question 24

• Phase 4: Performance

Answer 24

o Group output

o Social Loafers

Question 25

communication competence model

Answer 25

Outside circle:
Effectiveness
Appropriateness

Circle:
Skills
Commitment
Ethics
Sensitivity
Knowledge

Question 26

Group Climate

Answer 26

Emotional climate

Positive - feeling valued

Negative not feeling valued

Question 27

Knowledge

Answer 27

Learning the rules and understanding what is required to be appropriate and effective in your communication

Question 28

Skill

Answer 28

is “the successful performance of a communication behavior… [and] the ability to repeat such a behavior”

Question 29

Sensitivity

Answer 29

is receptive accuracy whereby you can detect, decode, and comprehend signals and emotional cues sent within groups

Question 30

Commitment

Answer 30

is persistent effort to achieve goals and produce excellence.

Question 31

Ethics

Answer 31

is a system for judging the moral correctness of human behavior by weighing that behavior against an agreed upon set of standards of what constitutes right and wrong.