Practice Questions

Question 1

An awareness of one’s values and the organizational values and culture are components of:

a) organizational vision
b) ethics
c) conflict-of-interest
d) personal mission

Answer 1

Ethics

Question 2

A management principle expressing that a limit exists to the number of people an individual can effectively and successfully manage

a) The requisite organization
b) The inverted pyramid
c) Peter principle
d) Span of control

Answer 2

Span of Control

Question 3

What are an employee’s skills, effort, responsibility, and the working conditions of a job called?

a) compensational factors
b) competency factors
c) commendable factors
d) compensable factors

Answer 3

Competency Factors

Question 4

The following questions could be asked when investigating an accident. Which question asks about situational factors?

a) was the work being performed according to procedures?
b) was the machine operating in a satisfactory manner?
c) was human error a factor?
d) what personal protective equipment was being worn?

Answer 4

was the machine operating in a satisfactory manner?

Question 5

Conflict management styles are defined in terms of their:

a) Consequences for the organization.
b) Level of process control and level of decision control.
c) Assertiveness and cooperativeness.
d) Differentiation and interdependence.

Answer 5

assertiveness and cooperativeness

Question 6

A method of determining the gain or loss resulting from different HR programmes is known as:

a) Cost-benefit analysis
b) Auditing
c) Benchmarking
d) Utility analysis

Answer 6

Utility Analysis

Question 7

__________ is a training method in which trainees are exposed to many functions and areas within an organization.

a) Job Rotation
b) Job Enrichment
c) Performance Aid
d) Job Variety

Answer 7

Job Rotation

Question 8

Which one of the following statements, with regard to arbitration, is false?

a) the arbitrator has the power to determine whether the matter submitted is arbitrable
b) both Union and Management are able to corss-examine fully all adverse witnesses
c) may involve the substitution of a penalty imposed by the employer on an employee by another penalty
d) none of the above statements are false

Answer 8

None are false

Question 9

Hazardous by-products of fires include:

a) heat and smoke
b) carbon cyanide and carbon sulphide
c) carbon sulphide and hydrogen monoxide
d) hydrogen monoxide and sulph

Answer 9

heat and smoke

Question 10

Which of the following is NOT identified as a contingency model of leadership?

a) Leadership substitutes theory
b) Hersey-Blanchard’s situational theory.
c) Path-goal theory.
d) Behavioural leadership theory

Answer 10

Behavioural Leadership Theory

Question 11

A competency is the KSAO’s associated with high performance on a job. Which of the following is a method that describes the output from analyses that differentiates high performers from average and low performers?

a) Behavioural anchors
b) A competency model
c) A criticality report
d) A competency cluster

Answer 11

a competency model

Question 12

Compulsory and binding interest arbitration is most commonly used:

a) during final offer selection
b) to end lockouts and strikes
c) for designated essential workers (police for example) who are unable to conclude a voluntary collective agreement
d) for rights arbitration

Answer 12

for designated essential workers (police for example) who are unable to conclude a voluntary collective agreement

Question 13

The job analysis technique that involves 194 items, each of which represents a basic element that may or may not play an important role in the job, is known as:

a) A participant diary/log
b) The point factor method
c) A position analysis questionnaire (PAQ)
d) Functional job analysis

Answer 13

A position analysis questionnaire

Question 14

_____________________ influence the attractiveness of the job to potential applicants.

a) Compensation policies
b) Human resources plans
c) Recruitment budgets
d) Promote from within policies

Answer 14

compensation policies

Question 15

Deferred profit-sharing plan (DPSP) are considered to be:

a) Mandatory by government
b) A defined benefit plan
c) A defined contribution plan
d) A tax-advantaged type of performance pay

Answer 15

a define contribution plan

Question 16

_____ is the portion of the actual criterion that overlaps with the _____.

a) Ultimate criterion; criterion relevancy
b) Criterion relevancy; ultimate criterion
c) Consistency; reliability
d) Ultimate criterion; criterion deficiency

Answer 16

Criterion Relevancy, Ultimate Criterion

Question 17

When working conditions are perceived to be unsafe, the law permits workers to:

a) get the police to arrest management
b) refuse to perform their work
c) inform the media
d) both a and b

Answer 17

refuse to perform their work

Question 18

What is a systematic process for gathering, documenting, and analyzing information in order to describe jobs?

a) job evaluation
b) internal consistency
c) job analysis
d) task identification

Answer 18

Job Analysis

Question 19

_____ is the study of population statistics.

a) accounting
b) baseline-analysis
c) cartography
d) Demographics

Answer 19

Demographics

Question 20

What are the Organizational Benefits of Training and Development?

a) Intrinsic Benefits, Employee Recruitment and Retention, Extrinsic benefits
b) Increase Organizational Effectiveness, Societal Benefits, Intrinsic Benefits
c) Organizational Strategy, Organizational Effectiveness, Employee Recruitment and Retention
d) Organizational Effectiveness, Intrinsic Benefits, Organizational Effectiveness

Answer 20

Organizational Strategy, Organizational Effectiveness, Employee Recruitment and Retention

Question 21

A strike or a lockout is illegal if:

a) the collective agreement has not expired
b) the Union and Management have complied with the provisions of the relevant provincial or federal labour relations statute
c) it does not occur prior to the expiration of the waiting period after conciliation
d) the union and management have been through conciliation

Answer 21

the collective agreement has not expired

Question 22

An acronym used to represent five key characteristics of performance objectives and/or goals would be:

a) B.E.S.T.
b) T.O.P.S.
c) S.W.O.T.
d) S.M.A.R.T.

Answer 22

SMART

Question 23

Organizations tend to form two clusters based on their span of control, centralization, and formalization. The two clusters represented by these organizations design features are called:

a) Hierarchical versus Delayered.
b) Networked versus Team-based.
c) Diverse versus Integrated.
d) Organic versus Mechanistic.

Answer 23

Organic Vs. Mechanistic

Question 24

A pension plan that provides a guaranteed level of income at retirement is called a:

a) Defined contribution plan
b) Tax deferred plan
c) Defined benefit plan
d) Registered Retirement Savings Plan

Answer 24

Defined Benefit Plan

Question 25

A formal, psychological term for knowing how to get things done without the help of others is also called:

a) common sense
b) practical intelligence
c) cognitive ability
d) independent action

Answer 25

practical intelligence

Question 26

What are the stages of Clayton Alderfer’s ERG Theory?

a) Existence Needs, Relatedness Needs and Growth needs
b) Security Needs, belongingness Needs and self actualization Needs
c) Psychological Needs, Security Needs, Safety Needs
d) Both B and C

Answer 26

Existence Needs, Relatedness Needs and Growth needs

Question 27

________Interventions teach trainees to anticipate transfer obstacles and high risk situations in the work environment that might make transfer difficult and to develop coping skills and strategies to overcome them.

a) Self Management
b) Goal Setting
c) Relapse Prevention
d) Performance Contract

Answer 27

Relapse Prevention

Question 28

__________ occurs when the selection rate for a protected group is lower than that for the relevant comparison group

a) discrimination
b) adverse impact
c) Adverse effect discrimination
d) Direct Discrimination

Answer 28

Adverse Impact

Question 29

Researchers focus on three separate categories of fairness judgements associated with stress:

a) distributive justice, procedural justice, and fairness of outcomes
b) fairness of outcomes, fairness of processes, and fairness of interpersonal treatment
c) interactional justice, procedural justice, and fairness of processes
d) fairness of interpersonal treatment, interactional justice, and fairness of outcomes

Answer 29

fairness of outcomes, fairness of processes, and fairness of interpersonal treatment

Question 30

A major reason for giving seniority based pay increases is to recognize:

a) long life
b) performance
c) demonstrated abilities
d) length of service (loyalty)

Answer 30

length of service (loyalty)

Question 31

By connecting with all stakeholders – internal and external, the HR professional has a diverse group to consult when developing programs. A panel designed for an in-depth interview of (usually eight to twelve) people on a given topic, under the direction of a skilled moderator is an information research method called a(n):

a) Information panel
b) Interview panel
c) Focus group
d) Directed discussion panel

Answer 31

Focus group

Question 32

What is the definition of Needs Analysis?

a) The goals that need to be accomplished in the organization
b) The deficiencies in management goal setting
c) A detailed job description for each position in the organization
d) Identifying gaps or deficiencies in employee and organizational performance

Answer 32

Identifying gaps or deficiencies in employee and organizational performance

Question 33

________refers to the limit of ability or dexterity depending on the seriousness of an injury.

a) MSI
b) Repetitive Strain
c) Loss of Functional Capacity
d) None of the Above

Answer 33

Loss of Functional Capacity

Question 34

When the internal demand for labour exceeds the internal supply of labour, a company can solve this problem by:

a) Developing and implementing early retirement packages
b) Instituting a hiring freeze
c) Asking employees to share a job
d) Recruiting new employees.

Answer 34

Recruiting new employees.

Question 35

By connecting performance appraisals to performance management and the organization’s strategic plan, initiatives to improve performance should translate into a more effective organization since there is an alignment of behaviours to the company’s direction and culture.

a) The above statement is true
b) The above statement is false
c) An effective organization is only effective because it meets its goals and objectives
d) Performance appraisals have nothing to do with company performance

Answer 35

The above statement is true

Question 36

A Pizza Parlor, with a head office in Alberta, has outlets in Ontario, Alberta, Quebec and Nova Scotia. Which labour relations act would cover its workers?

a) Alberta
b) the province in which each group of unionized workers is employed
c) Canada Labour Code
d) None of the above

Answer 36

the province in which each group of unionized workers is employed

Question 37

A job analysis method is this, if it yields the kind of information that it was designed to provide and accurately assesses each job’s duties:

a) reliable
b) complete
c) Valid
d) market-based

Answer 37

valid

Question 38

A space that is potentially deficient in oxygen and could contain toxic aerosols is referred to as :

a) Hazard Space
b) Enclosed Space
c) Confined Space
d) Small Space

Answer 38

confined space

Question 39

_________A set of procedures that focus on understanding the mental processes and requirements for performing a job.

a) Task Analysis
b) Needs Analysis
c) Cognitive Task Analysis
d) Survey Analysis

Answer 39

Cognitive Task Analysis

Question 40

A science-based selection process is:

a) untested
b) intuitive
c) Rational
d) unvalidated

Answer 40

rational

Question 41

An expert forecasting technique used in environmental scanning where individual ideas, round robin listing and ranking occurs is known as:

a) delphi technique
b) impact analysis
c) trend analysis
d) nominal group technique

Answer 41

nominal group technique

Question 42

_____ are measures of the trainee’s perceptions, emotions, and subjective evaluations of the training experience.

a) Reaction outcomes
b) Job behaviour outcomes
c) Organizational results
d) Value outcomes

Answer 42

Reaction Outcomes

Question 43

Cost-of-living-adjustments are generally based on changes that are indexed in what kind of report?

a) compensation levels index
b) compensable factors index
c) consumer price index
d) compensable price index

Answer 43

Consumer Price Index

Question 44

During a legal strike in Ontario the employer can do the following, except:

a) must cease operations until the strike/lockout is resolved
b) can terminate members of the bargaining unit who refuse to cross the picket line
c) may not use replacement workers
d) none of the above

Answer 44

can terminate members of the bargaining unit who refuse to cross the picket line

Question 45

Effective career planning and development programs must consider different employee perceptions and different employee wants. Which of the following are most employees the least concerned with in terms of career planning?

a) Making money
b) Career equity
c) Awareness of opportunities
d) Career satisfaction

Answer 45

Making Money

Question 46

What is the relationship between team cohesiveness and team productivity?

a) Higher team cohesiveness increases productivity.
b) Higher team cohesiveness reduces productivity.
c) Team cohesiveness has no effect on productivity.
d) The effect of team cohesiveness on productivity depends on whether team norms are consistent with organizational goals.

Answer 46

The effect of team cohesiveness on productivity depends on whether team norms are consistent with organizational goals.

Question 47

A selection ratio is:

a) The ratio of the number of interviews successfully completed to the total number of applicants
b) The ratio of the total number of applicants hired to the total number of applicants
c) The ratio of the number of offers extended to the total number of applicants
d) The ratio of the total number of applicants to the number of applicants hired

Answer 47

The ratio of the total number of applicants hired to the total number of applicants

Question 48

An error of omission when a job description or specification fails to incorporate important aspects of the job required for success is called:

a) Contamination
b) Deficiency
c) Performance gap
d) Gender inequity

Answer 48

Deficiency

Question 49

This term refers to the degree to which the job enables the employee to work on it from start to finish:

a) task identity
b) task significance
c) skill variety
d) skill significance

Answer 49

Task Identity

Question 50

What represents employees’ critical psychological states that result from performing their job?

a) fringe compensation
b) core compensation
c) intrinsic compensation
d) extrinsic compensation

Answer 50

Intrinsic Compensation

Question 51

Although a human resource information system can store and retrieve great amounts of information, which of the following information items will help an HR professional make decisions about occupational health and safety policies and procedures?

a) Accident reports
b) Costs of accidents in time loss
c) Tolerance limits for various dangerous substances
d) All of the above.

Answer 51

All of the above

Question 52

A _____ description of the responsibilities to be outsourced and invites potential providers to present their proposal for carrying out the job.

a) vendor checklist
b) supplier sequencing
c) request for proposal
d) sender request

Answer 52

Request for Proposal

Question 53

A human resource information system project is not developed or implemented by just one person. There are a number of teams, groups or committees involved. Which team or group will keep the project on track?

a) Project team
b) Steering committee
c) Training team
d) Implementation team

Answer 53

Steering Committee

Question 54

A budget is

a) a planning tool
b) a quantitative expression of planned activities
c) a predictor of what may happen
d) all of the above

Answer 54

All of the above

Question 55

The process of anticipating future staffing needs and ensuring that a sufficient pool of talent possessing the skills and experience needed will be available to meet those needs is known as

a) Human Capital Management
b) Contingency planning
c) Forecasting
d) Human Resource Planning

Answer 55

Human Resource Planning

Question 56

Performance-based rewards have been criticized on the grounds that:

a) They undermine the employee’s motivation from the work itself.
b) They are used as quick fixes for problems.
c) They tend to discourage creativity.
d) All of the answers are correct.

Answer 56

All the answers are correct

Question 57

The main purpose of a bicultural audit is to:

a) Determine whether your company’s organizational culture is sufficiently strong.
b) Estimate the number of dominant and sub cultural values that exist in an organization
c) Find out whether people from different countries have the same corporate cultures.
d) Identify and diagnose differences in the corporate cultures of merging organizations.

Answer 57

Identify and diagnose differences in the corporate cultures of merging organizations.

Question 58

What is the definition of Transfer of Training?

a) The transfer of knowledge and skills across different settings or contexts at the same level
b) Transfer from the individual or trainee level to the organizational level
c) The Generalization of knowledge and skills learned in training on the job and the maintenance of acquired knowledge and skills over time
d) Transferring knowledge and skills so others can learn

Answer 58

The Generalization of knowledge and skills learned in training on the job and the maintenance of acquired knowledge and skills over time

Question 59

A Scanlon plan is:

a) A type of executive pay plan
b) A type of goal sharing plan
c) A type of gain sharing plan
d) A type of profit sharing plan

Answer 59

A type of gain sharing plan

Question 60

A relational database such as a HRIS or HRMS can store numerous bits of information about an employee or incumbent. Which of the following items can be stored to facilitate the matching of an incumbent with a job?

a) The person’s KSAO’s
b) The person’s competencies
c) The KSAO’s needed in a job
d) All of the above

Answer 60

All of the above

Question 61

_________The ability to understand and manage others emotions and to interact with them in an appropriate and effective manner.

a) Self awareness
b) Empathy
c) Self control
d) Interpersonal skills

Answer 61

Interpersonal Skills

Question 62

____________is an organizations knowledge, experience, relationships, process discoveries, innovations, market presence, and community influence.

a) Intellectual Capital
b) Tacit Knowledge
c) Structural Capital
d) Relationship Capital

Answer 62

Intellectual Capital

Question 63

A performance appraisal system where raters are asked to identify a certain percentage of employees who are top performers ready for advancement and those employees falling into the bottom percentage who must improve or leave the organization is called

a) A top down approach
b) A forced ranking approach
c) A compensatory approach
d) A non-compensatory approach

Answer 63

A forced ranking approach

Question 64

Which of the following statements is true:

a) Internal candidates can be identified by posting the job on the local bus transportation system
b) Internal candidates can be identified using skills/management inventories, replacement charts/summaries, succession planning and the HRIS
c) Internal candidates can be identified by looking outside the company
d) Internal candidates make the best managers

Answer 64

Internal candidates can be identified using skills/management inventories, replacement charts/summaries, succession planning and the HRIS

Question 65

With regard to an arbitration decision, it may be “quashed by a court” based on which one of the following reasons:

a) the arbitrator exceeded his powers
b) there was bias of fraud involved in the arbitration
c) there was an error in law where the arbitrator twisted the meaning of the collective agreement
d) no exceptions, all of the above (a,b,c) are valid reasons to overturn the decision of an arbitrator

Answer 65

no exceptions, all of the above (a,b,c) are valid reasons to overturn the decision of an arbitrator

Question 66

A “wildcat” strike is unlawful because:

a) it takes place during the life of a collective agreement
b) it takes place in direct defiance of union orders to stay on the job
c) unofficial union leaders may persuade union members to “down tools”
d) all of the above (a,b,c) make a wildcat or unofficial strike illegal

Answer 66

all of the above (a,b,c) make a wildcat or unofficial strike illegal

Question 67

_________ are the foundations for competencies.

a) Tests
b) KSAs
c) Strengths
d) Motivation

Answer 67

KSA’s

Question 68

_________ Is training that combines on-the-job training with classroom instruction

a) Apprenticeship Programs
b) Coaching
c) Job Rotation
d) None of the above

Answer 68

Apprenticeship Programs

Question 69

Advertising designed to raise an organization’s profile in a positive manner in order to attract interest from job seekers is called:

a) image advertising
b) realistic job preview
c) Branding
d) all of the above

Answer 69

image advertising

Question 70

_____ is practicing symbolically and _____ is the transformation of the learning into actual behaviour.

a) Symbolic coding; rehearsal behaviour
b) Symbolic rehearsal; behavioural reproduction
c) Symbolic rehearsal; symbolic behaviour
d) Cognitive rehearsal; behavioural reproduction

Answer 70

Symbolic rehearsal; behavioural reproduction

Question 71

Cost-of-living adjustments are usually related to which one of the following indexes?

a) GNP
b) CPI
c) CLU
d) CUI

Answer 71

CPI

Question 72

A good procedure for a chemical spill would include:

a) do not risk exposing yourself to the chemical
b) isolate the area around the spill
c) contact authorities for all chemical spills
d) a and b

Answer 72

a and b

Question 73

The legal requirement of due diligence and the experience of companies who have dealt with workplace violence suggest the following tips for employers and human resource managers:

a) have a written policy prohibiting violence
b) ensure that employees are trained in how to respond to actual or threatened violence
c) take all threats of violence seriously
d) all of the above

Answer 73

all of the above

Question 74

The practice of allowing more senior level employees whose positions have been slotted for elimination or downsizing the option of accepting an alternative position within the organization, for which they may be qualified to perform and which is currently occupied by another employee with less seniority is called

a) Discretionary priority staffing
b) Mandatory seniority staffing
c) Bumping
d) Priority rights

Answer 74

Bumping

Question 75

_____ involves looking at all the influences that could affect employee performance in the organization and determining their fit within organizational goals and objectives.

a) Performance analysis
b) Operational analysis
c) Goals analysis
d) Organizational analysis

Answer 75

Organizational Analysis

Question 76

An activity based cost system

a) is an overhead costing approach that first assigns costs to activities and then to products
b) is made possible through the identification of activities, their costs, and the use of cost drivers
c) can trace cost accurately to cost objects other than products
d) all of the above

Answer 76

All of the above

Question 77

_____ is the process of providing trainees with continued practice far beyond the point at which the trainees have performed the task successfully.

a) Effective training
b) Inefficient training
c) Over learning
d) Maximized similarity

Answer 77

Over learning

Question 78

________is an operations information system used to maintain and publish information for an organization.

a) Process control systems
b) Office automation systems
c) Transaction processing systems
d) Expert systems

Answer 78

Office automation systems

Question 79

A ________is an objectively verifiable event that occurs outside of the individual.

a) Stressor
b) Psychosocial hazard
c) Negative Affectivity
d) All of the above

Answer 79

stressor

Question 80

When investigating an accident, HR managers should concentrate on human and _____________factor(s)

a) Ergonomic
b) Job Design
c) Environmental
d) Hazard

Answer 80

Environmental

Question 81

A benefit plan that provides a standard set of benefits is called a:

a) Uniform benefit plan
b) Hybrid benefit plan
c) Cafeteria type benefit plan or modular health care spending accounts
d) Fixed benefits plan

Answer 81

Fixed Benefits Plan

Question 82

A flexible budget is

a) a static in nature based on a single level of output demand
b) reflects activity costs as activity output level changes
c) is compromised of fixed selling and administrative expenses
d) is the budget for investments in building and equipment when market prices are changing rapidly

Answer 82

reflects activity costs as activity output level changes

Question 83

A unionized employee has access to which of the following legal procedures and remedies?

a) a civil law suit for constructive dismissal
b) criminal charges filed for wrong dismissal
c) reinstatement ordered by an arbitrator following an arbitration hearing under the provisions of a collective agreement
d) reinstatement ordered by a judge

Answer 83

reinstatement ordered by an arbitrator following an arbitration hearing under the provisions of a collective agreement

Question 84

The following are general characteristics or properties that make solvents effective, but hazardous and toxic:

a) low surface tension
b) low vapour pressure
c) high boiling point
d) high heat of vaporization

Answer 84

Low surface tension

Question 85

A fixed cost is:

a) a cost that is the same per unit, but varies in total depending on how many units are produced;
b) a cost that is the same no matter how many units are produced;
c) raw materials;
d) one that is under the control of the production manager;

Answer 85

a cost that is the same no matter how many units are produced;

Question 86

Which of the following definitions describes Renewal Capital?

a) An organization’s relationships with suppliers, customers and competitors
b) Formal systems and informal relationships that allow employees to communicate, solve problems and make decisions
c) Intellectual property, which consists of patents, licenses, copyrights and marketable innovations
d) The knowledge, skills and abilities of employees

Answer 86

Intellectual property, which consists of patents, licenses, copyrights and marketable innovations

Question 87

Human resource and safety professionals must manage emergency situations by evaluating the hazards:

a) that could cause an emergency
b) with the greatest risk and loss potential
c) that have lead to other organization’s fatalities
d) a and b

Answer 87

a and b

Question 88

____________ is a systemic process of continual improvements of the quality of products and services

a) Effective Management
b) Monitoring
c) Total quality Management
d) None of the above

Answer 88

Total Quality Management

Question 89

A method of controlling hazards through engineering controls is:

a) developing policies
b) providing training
c) design of hand tools
d) awareness events

Answer 89

Design of Hand Tools

Question 90

An advantage of goal-sharing plans is that:

a) They are less complex to develop than gain sharing
b) Cost savings are quantified and shared
c) Management establishes outcomes for each employee
d) Employees compete with each other for a common goal

Answer 90

They are less complex to develop than gain sharing

Question 91

A union can only be decertified if:

a) a collective agreement has not been negotiated within 6 months
b) an application for decertification is filed by the bargaining unit employees in accordance with the provisions of the relevant labour relations act
c) an application for decertification cannot be made until after a collective agreement has been negotiated
d) a vote is held allowing bargaining unit employees to ratify the union certification

Answer 91

an application for decertification is filed by the bargaining unit employees in accordance with the provisions of the relevant labour relations act

Question 92

When internal supply of labour is less than the company’s demand for labour, the company can do one of the following to fix the problem:

a) Hire from within
b) Offer severance packages
c) Lay off employees
d) Recruit candidates from outside the firm

Answer 92

Recruit candidates from outside the firm

Question 93

_________refers to an orderly, analytical technique that examines a system for the most probable hazards having the severest consequences for the purpose of establishing corrective or control mechanisms.

a) Hazard Analysis
b) Needs Assessment
c) Accident/Incident Investigation
d) None of the Above

Answer 93

Hazard Analysis

Question 94

A form of variable pay where an employer provides additional cash compensation to an employee for reasons that are not pursuant to any prior contract, agreement or promise; the employee would not expect the payments regularly

a) Deferred compensation
b) Cash award
c) Discretionary bonus
d) A non-cash incentive

Answer 94

Discretionary Bonus

Question 95

A variable cost is one that:

a) changes as a result of increases in production or sales activity;
b) stays the same when production or sales activity changes;
c) is precisely predictable through forecasting models;
d) is incapable of prediction through forecasting models

Answer 95

changes as a result of increases in production or sales activity;

Question 96

A job analysis can increase the validity of the selection process by studying existing job incumbents and determining performance standards. However, there are times when it is difficult to produce valid job performance standards. Which of the following situations makes it difficult to produce performance standards:

a) when performance is easily measured
b) when performance is quantified
c) when tasks are complex and specialized
d) when performance standards are understood by workers and supervisors

Answer 96

when tasks are complex and specialized

Question 97

Which of the following are off the job Training methods?

a) Lecture, Discussion, Audio visual methods
b) Case Study, Behaviour Modeling, Role Play
c) Games, Simulations, Action Learning
d) All of the above

Answer 97

All of the Above

Question 98

Important elements of any safety program include:

a) management commitment
b) written procedures and standards
c) the existence of a regular enforcement program
d) a and b

Answer 98

a and b

Question 99

A balanced _____ refers to a balanced set of measures to show contribution to organizational performance.

a) serial
b) factor loading
c) Scorecard
d) variance indicator

Answer 99

scorecard

Question 100

Which of the following strategies are secondary stress interventions?

a) relaxation training
b) stress management training and counselling
c) taking adequate leisure time
d) a and b

Answer 100

a and b

Question 101

A new policy is issued by the government requiring certain safety training of employees. This environmental factor would be _____.

a) economic climate
b) labour force
c) Legislation
d) demographics

Answer 101

legislation

Question 102

________is the use of management involvement, training of employees, rotation of employees, environmental sampling, and medical surveillance to protect individuals.

a) Engineering Controls
b) Hygiene Control
c) Administrative control
d) Work practices and procedures

Answer 102

Administrative Control

Question 103

The following are ways that an organization can promote a positive safety climate:

a) have a managerial focus on achieving high productivity
b) have explicit and enacted policies on safety
c) punish unsafe behaviour
d) force compliance

Answer 103

have explicit and enacted policies on safety

Question 104

Research on the effectiveness of various health and safety training initiatives emphasizes the importance of the following approaches to learning:

a) posters
b) videos
c) hands on or interactive electronic techniques
d) Reading

Answer 104

hands on or interactive electronic techniques

Question 105

What are some of the barriers to Training Evaluation?

a) Pragmatic and Political
b) Social and Political
c) Environmental Political
d) Social and Economical

Answer 105

Pragmatic and Political

Question 106

_________, refer to the images and assumptions that people have about themselves and the world.

a) Systems thinking
b) Team learning
c) Personal mastery
d) Mental Models

Answer 106

Mental Models

Question 107

All of the following EXCEPT_________________ are commonly used screening methods:

a) interviews
b) testing
c) application forms
d) reference checks

Answer 107

testing

Question 108

A systematic form of leadership focusing on change and innovation would be

a) Transformational leadership
b) Transactional leadership
c) Authentic Leadership
d) Servant leadership

Answer 108

transformational leadership

Question 109

_________ refers to an organization’s relationship with suppliers, customers and competitors that influence how they do business.

a) Human Capital
b) Relationship Capital
c) Structural Capital
d) Knowledge Capital

Answer 109

Relationship Capital

Question 110

Timing delays when investigating accidents may lead to removal of important evidence and:

a) memory gain
b) more time to view the accident site
c) time to fix safety barriers
d) details may become distorted

Answer 110

details may become distorted

Question 111

A job comparison process involving ranking each individual job by certain selected compensable factors to establish appropriate values to be used in determining pay rates refers to

a) The direct method
b) The comparator method
c) A points system
d) Factor comparison

Answer 111

Factor Comparison

Question 112

Cognitive abilities include all of these EXCEPT:

a) reasoning
b) memory
c) finger dexterity
d) problem solving

Answer 112

Finger Dexterity

Question 113

All the following are essential steps in an organizing campaign, except:

a) obtain permission from the Labour Relations Board to recruit new members
b) gather information about the company, its products, finances, etc.
c) obtain or prepare an up-to-date list of all employees eligible to join the union
d) make personal contact with eligible employees to have them sign union cards if these individuals are deemed essential to the success of the union drive

Answer 113

obtain permission from the Labour Relations Board to recruit new members

Question 114

_____ are qualities of the manager as a person.

a) Technical knowledge and skills
b) KSAs
c) Personal traits
d) Value creation skills

Answer 114

Personal Traits

Question 115

According to the text, what is the biggest mistake made when using static media?

a) Cramming too much information on the one poster, sheet, or overhead
b) Newsprint being used too often in adult learning
c) Overheads used in a fully lighted room
d) Burned out light bulbs in the overhead

Answer 115

Cramming too much information on the one poster, sheet, or overhead

Question 116

_____ is defined as a pattern of basic assumptions invented, discovered, or developed by a _____ within the organization.

a) Climate; C.E.O
b) Culture; strategic human resource manager
c) Climate; individual
d) Culture; group

Answer 116

Culture; group

Question 117

A key difference between Replacement Planning (RP) and Succession Management (SM) is:

a) RP uses a long-term time horizon whereas SM uses a short-term time horizon
b) RP is designed to develop a pool of talent whereas SM focuses on grooming one or two successors
c) The starting point in RP is the job whereas the starting point in SM is the strategy of the organization
d) RP can accommodate gender equity issues whereas SM can not

Answer 117

The starting point in RP is the job whereas the starting point in SM is the strategy of the organization

Question 118

A rating error occurring when the rater assigns a rating based on individuals’ positive or negative characteristics

a) A false positive
b) A halo effect
c) A false negative
d) A prejudicial judgment error

Answer 118

A halo effect

Question 119

The following factors limit the reliability and utility of accident and fatality measures for organizational research and practice:

a) under reporting
b) fatalities occur relatively infrequently
c) there are invariably distinct definitional differences
d) b and c

Answer 119

b and c

Question 120

The following activities are some guidelines for conducting a re-enactment of an accident:

a) a qualified observer is necessary
b) follow a show and tell process
c) focus on the verbal description of the events
d) a and b

Answer 120

a and b

Question 121

_________provides for a refund or surcharge based upon the difference between the firms actual and expected claim costs, adjusted by a rating factor that varies by the size of the firm.

a) Workwell
b) Neer
c) WSIB
d) MOL

Answer 121

Neer

Question 122

Organizational politics typically involves:

a) An unconscious attempt to increase your own power.
b) A conscious attempt to motivate others to work harder for the firm.
c) Attempts to influence others to promote personal objectives
d) Helping other employees to fulfill their needs through organizational activities.

Answer 122

Attempts to influence others to promote personal objectives

Question 123

An error of omission when a job description or specification fails to incorporate important aspects of the job required for success is called:

a) contamination
b) Deficiency
c) performance gap
d) generalization

Answer 123

Deficiency

Question 124

By putting people first, it is thought that employees will become more effective and hence more productive. What are some challenges inherent in putting people first?

a) Balancing cultural sensitivity with the bottom line
b) Blurring the lines between management and labour
c) Cultural confusion
d) Initial loss in production

Answer 124

Balancing cultural sensitivity with the bottom line

Question 125

A statistic that presents information on the extent of a relationship between two variables is:

a) correlation coefficient
b) standard deviation
c) coefficient of determination
d) Regression

Answer 125

correlation coefficient

Question 126

The process of determining pay rates for jobs within the organization by analyzing industry or regional salary survey data in order to establish appropriate job pay rates is known as

a) Competitive pricing
b) Job pricing
c) The job factors method
d) The comparator method

Answer 126

Job pricing

Question 127

Which answer below best describes the Multilevel Systems Model of Organization Learning?

a) Organizational Learning, Social Learning, Team learning
b) Organizational Learning, Group Learning, Environmental Learning
c) Social Learning, Group Learning, Environmental Learning
d) Organizational Learning, Group Learning, Individual Learning

Answer 127

Organizational Learning, Group Learning, Individual Learning

Question 128

A Bona fide occupational requirement (BFOR) is

a) All occupational requirements are required by law to be BFORs
b) A justifiable reason for discrimination based on business necessity
c) A concept that is used in the United States but not Canada
d) Occupational requirements that have been approved by Government

Answer 128

A justifiable reason for discrimination based on business necessity

Question 129

The following activities are general categories of behaviour that contribute to safe working performance:

a) proper use of hazard control systems in the workplace
b) self monitoring and recognition of symptoms of hazardous exposure
c) acceptance and use of personal protective equipment
d) all of the above

Answer 129

All of the above

Question 130

Criteria or rules that determine which employees will be downsized represent which type of justice?

a) Distributive justice
b) Employee equity
c) Procedural justice
d) Relational justice

Answer 130

Procedural Justice

Question 131

All the following are possible reasons why a trade union may be decertified as a bargaining agent for a group of employees, except:

a) failure to make a collective agreement with the employer within six months six (6) months after certification
b) application by one or more employees in the bargaining unit to the relevant Labour Relations Board for a declaration that the trade union no longer represents them
c) the union informs the Labour Relations Board it no longer wishes to continue to represent the employees in the bargaining unit
d) failure of the union to give notice to the employer, within sixty days following certification, of its desire to making a collective agreement

Answer 131

failure to make a collective agreement with the employer within six months six (6) months after certification

Question 132

All of the following are basic rights of individuals who are being tested for employment purposes, EXCEPT:

a) applicants must be told why they are being tested
b) job applicants should receive feedback on their test performance
c) applicants must reveal both job-related and personal information about themselves
d) job applicants must be tested in a language in which they are fluent

Answer 132

applicants must reveal both job-related and personal information about themselves

Question 133

Forces promoting flexible benefits include all of the following except:

a) Escalating benefits costs
b) More diverse work force
c) Union demands in classical organizations
d) Shift employee perspective away from an entitlement approach

Answer 133

Union demands in classical organizations

Question 134

Which of the following practices and procedures can HR managers implement to reduce the risk of biological infection in the workplace?

a) use of personal protective equipment
b) develop recycling programs
c) education and training
d) a and c only

Answer 134

a and c only

Question 135

Allocating weights to the decision criteria is unnecessary if:

a) All criteria are relevant
b) A team is not making the decision
c) There are three or more criteria
d) All criteria are proportionately relevant

Answer 135

All criteria are proportionately relevant

Question 136

What are some of the key environmental factors that drive Training and Development?

a) Global Competition, Technology, The Labour Market, Change
b) Global Competition, Environment, Change, Social Awareness
c) Strategy, Change, The labour Market, Human Resources
d) Strategy, Change, Environment, Human Resources

Answer 136

Global Competition, Environment, Change, Social Awareness

Question 137

This is the systematic process for recognizing differences in the relative worth among a set of jobs and for establishing pay differentials accordingly:

a) job analysis
b) job content
c) job evaluation
d) job-relatedness

Answer 137

Job Evaluation

Question 138

________is the process used to identify all the expenditures used in training.

a) Utility Analysis
b) Total Quality Management
c) Cost Benefit Analysis
d) Costing

Answer 138

Costing

Question 139

A communication document that specifies what your company is looking to purchase in an HRIS that includes the company overview, the desired system functionality, required technical specifications, a request for pricing and references, customer service details and a sample contract is referred to as a:

a) Request for proposal
b) Request for information
c) Project executive summary
d) An HRIS wish list

Answer 139

Request for proposal

Question 140

Candidates can indicate their skills and abilities through various methods. Two popular methods include application forms and resumes. The advantages of using an application form for screening and selecting candidates include:

a) Collection of specific information pertinent to the job
b) Avoidance of illegal and inappropriate information
c) Ability to compare applicants to applicants
d) All of the above

Answer 140

All of the above

Question 141

A union may legally strike in Canada if:

a) the employer does not comply with an award of an arbitrator
b) the employer refuses to re-instate a popular employee fired for cause
c) the collective agreement has expired and all relevant statutory requirements for a strike have been met
d) the employer has contracted out work which the union alleges violates a collective agreement

Answer 141

the collective agreement has expired and all relevant statutory requirements for a strike have been met

Question 142

“Reverse culture shock” is often experienced by repatriates upon return from an international assignment. Some common consequences when people repatriate include all of the following EXCEPT:

a) Increased levels of anxiety about the adjustment “back home”.
b) Dissatisfaction with the standard of living upon return home
c) There is a low rate of turnover among repatriates
d) Co-workers may not be interested in hearing about the repatriate’s experience

Answer 142

There is a low rate of turnover among repatriates

Question 143

What is the definition of learning?

a) The process of acquiring information, knowledge and skills everyday
b) The process of acquiring principles, knowledge and change
c) The process of acquiring knowledge, skills and behavioural change
d) All of the above

Answer 143

The process of acquiring knowledge, skills and behavioural change

Question 144

When developing a fire-prevention program, the following items should be considered:

a) structural design and barriers
b) reactive materials
c) detection and suppression
d) a and c

Answer 144

a and c

Question 145

145) A job aid is
a) A device designed to assist physically disabled workers to perform their job
b) Any device that make performance of the job easier
c) A device designed for use on the job and providing guidance on the performance of a specific task or skill.
d) Devices that make the workstation more ergonomic

Answer 145

A device designed for use on the job and providing guidance on the performance of a specific task or skill.

Question 146

Employees have the legal right to picket their employer:

a) during a legal strike
b) during an illegal or unofficial strike
c) during contract negotiations so the union can reinforce their point of view
d) all of the above (a,b,c)

Answer 146

during a strike

Question 147

What are the steps to job Instruction Training?

a) Instruction, Preparation, Monitor and Document
b) Instruct, Review, Monitor and Follow Up
c) Preparation, Instruction, Performance and Follow Up
d) None of the above

Answer 147

Preparation, Instruction, Performance and Follow Up

Question 148

This type of individual incentive plan rewards employees who recruit new customers or new employees:

a) behavior encouragement
b) Referral
c) deferral
d) management incentive

Answer 148

referral

Question 149

According to Maslow, when does a need stop motivating?

a) It never stops motivating
b) When it is substantially satisfied
c) When a higher level need comes into focus
d) When one returns to a lower level need

Answer 149

When it is substantially satisfied

Question 150

All of the following contribute to a good employment interview structure EXCEPT:

a) interview questions that are derived from a job analysis
b) interview questions that are standardized
c) all applicants are asked the same questions
d) interview questions focus on opinions and self-evaluations

Answer 150

interview questions focus on opinions and self-evaluations