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Practice Questions 2 Flashcards

1
Q

Which of the following are the four “universal compensable factors”?

a) ability, effort, responsibility, working conditions
b) ability, effort, skill, responsibility
c) skill, effort, responsibility, working conditions
d) skill, effort, ability, working conditions

A

skill, effort, responsibility, working conditions

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2
Q

Another term for an outsourcing provider is _____.

a) Vendor
b) Externals
c) Porters
d) Internals

A

Vendor

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3
Q

In expectancy theory of motivation, where outcomes can have values ranging from -1 to +1, the minus sign is intended to indicate:

a) that some outcomes mean less to the person
b) that some outcomes involve indirect compensation
c) that some outcomes can be de-motivators
d) that some outcomes are of no interest to the person

A

that some outcomes can be de-motivators

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4
Q

A(n)_____ question requires no specific response.

a) closed-ended
b) reverse
c) open-ended
d) Overhead

A

open ended

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5
Q

An organization that has legislated authority to carry out the governing legislation of a profession is called

a) A professional association
b) A regulatory agency
c) A Board of Examiners
d) A public authority

A

a regulatory agency

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6
Q

An _________is a modification of work processes, equipment, and materials in order to reduce exposure to hazards

a) Administration Controls
b) Engineering Controls
c) Work practices and Procedures
d) Hygiene Controls

A

engineering controls

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7
Q

In any downsizing initiative it is important to:

a) attend to rumours
b) provide survivors with available information on the downsizing
c) make expectations clear
d) all of the above

A

all of the above

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8
Q

Associations for HR professionals provide _____.

a) professional development seminars
b) ergonomic engineering training
c) networking events
d) both (a) and (c) are correct

A

both a and c are correct

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9
Q

The material safety data sheet (MSDS) must contain information as set out by the:

a) Hazardous Products Act
b) Workplace Hazardous Materials Act
c) Dangerous Products Act
d) Hazardous Materials Act

A

Hazardous Products Act

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10
Q

The health effects of whole body vibration include:

a) inhibition of muscular reflexes
b) sore joints
c) blurred vision
d) a and c

A

a and c

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11
Q

When charged with a safety offence, a company’s best defence is that the company took all reasonable steps to avoid the particular event, a defence that is referred to legally as:

a) due process
b) reasonable cause
c) due diligence
d) just cause

A

due diligence

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12
Q

Effective communication occurs when:

a) Information is sent through informal rather than formal channels.
b) Information is transmitted between two or more people.
c) The sender convinces the receiver to accept the information sent.
d) Information is transmitted and understood between two or more people.

A

Information is transmitted and understood between two or more people.

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13
Q

Employee referrals are a cost-effective method for recruiting, however there are drawbacks. Which of the following statements best describe a drawback of depending on employee referrals?

a) Employee referrals cost more than external advertising.
b) The hiring bonus paid to the person making the referral is too expensive
c) There is potential for systemic discrimination
d) The new employee has a good idea of the company culture

A

There is potential for systemic discrimination

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14
Q

If a group of HR managers decides to lobby government in order the change legislation to their favour, then the group is taking a _____ stance.

a) reactive
b) passive
c) regressive
d) Proactive

A

proactive

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15
Q

Which of the following is most likely to produce job burnout?

a) Having too little work to perform on a given day.
b) Working in a noisy environment.
c) Having too many clients, each wanting your undivided attention.
d) During a merger, fearing the acquiring company will probably lay off many people.

A

Having too many clients, each wanting your undivided attention.

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16
Q

Cooperative education programs are a good source of current and future candidates. Which of the following organizations are good sources of candidates for cooperative work terms?

a) Local high school
b) Local university
c) A Canadian university
d) All of the above

A

all of the above

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17
Q

Break even is the point where:

a) Total revenue equals total costs
b) Total revenues equals total variable costs
c) Total revenues equals fixed costs
d) Total revenues equals total overhead

A

Total revenue equals total costs

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18
Q

________refers to a cluster of related knowledge, skills and abilities that enables the job holder to perform effectively.

a) Job description
b) Training
c) Evaluation
d) Competency

A

Competency

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19
Q

In 1925, the case of Toronto Electric Commissioners versus Snider, which of the following statements is true:

a) established the right of employees to form trade unions
b) restricted the powers of the provincial legislature in labour relations matters
c) restricted the powers of the Federal Parliament in labour relations to matters within its own jurisdiction
d) none of the above

A

restricted the powers of the Federal Parliament in labour relations to matters within its own jurisdiction

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20
Q

If the company adopts a market lag policy, how will that company’s pay range midpoint compare to the market average?

a) the midpoint will be the same as the market average
b) the midpoint will be lower than the market average
c) the midpoint will be higher than the market midpoint
d) the midpoint will be higher than the market average

A

the midpoint will be lower than the market average

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21
Q

Which is NOT a step involved in using a Markov model used in HR planning?

a) Collect historical data on mobility rates
b) Develop a replacement chart for key positions
c) Develop matrices to forecast future personnel movement
d) Use the forecast of the model to develop HR policies and programs

A

Develop a replacement chart for key positions

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22
Q

Which of the following activities should an HR Manager engage in to establish an effective return to work program?

a) inform employees that the company has a return-to-work program
b) create data information systems to track trends and identify problem areas
c) develop a relationship with specific healthcare professionals that treat work-related injuries
d) all of the above

A

all of the above

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23
Q

HR professionals and managers utilize information from the recruitment, training and development and administration subsystems to develop long term plans for staffing. This is an example of which of the following benefits of an HRIS?

a) Compliance
b) Talent and knowledge management
c) Strategic alignment
d) HR planning and forecasting

A

HR planning and forecasting

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24
Q

Which of the following is NOT a reason why an organization may outsource

a) to improve employee morale
b) to improve service levels
c) to access specialized expertise
d) to save money

A

to improve employee morale

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25
Q

Which of the following are critical activities in the job analysis process?

a) selecting and training analysts, choosing a single versus a multiple job description technique, choosing a job analysis program
b) choosing a single versus a multiple job analysis technique, choosing a job analysis program, writing a job description
c) choosing a job analysis program, writing a job description, selecting and training analysts
d) choosing a job analysis program, choosing a single versus a multiple job description technique, selecting and training analysts

A

choosing a job analysis program, writing a job description, selecting and training analysts

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26
Q

Virtually all occupational diseases and injuries are related to:

a) chemical exposure
b) biological exposure
c) physical agents
d) a and b

A

a and b

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27
Q

According to Schneider and Bowen, employees must be motivated and able to meet the following three out of ten customer expectations for service quality:

a) Skills, Knowledge, Ability
b) Intrinsic Benefits, Extrinsic Benefits, Reliability
c) Reliability, Responsiveness, Competence
d) Total Quality Management, Reliability, Skills

A

Reliability, Responsiveness, Competence

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28
Q

According to Robert Gagne, there are 5 classifications of learning outcomes. They are:

a) Feedback, Confidence, Self Worth, Knowledge, Verbal Information
b) Acquiring Skills, Information, Attitudes, Behaviour Change, Confidence
c) Experience, Skill, Change, Behaviour Change, Positive Experiences
d) Verbal Information, Intellectual Skills, Cognitive Strategies, Motor Skills, Attitudes

A

Verbal Information, Intellectual Skills, Cognitive Strategies, Motor Skills, Attitudes

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29
Q

A ________ refers to a culture in which members of an organization believe that knowledge and skill acquisition are part of their job responsibilities and that learning is an important part of work life in the organization.

a) Training transfer climate
b) Training tolerance
c) Emotional Intelligence
d) Learning Culture

A

Learning Culture

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30
Q

The Royal Commission on the Health and Safety of Workers in Mines articulated the following principal rights of workers:

a) the right to refuse dangerous work without penalty
b) the right to be compensated for workplace accidents
c) the right to know about hazards in the workplace
d) a and c

A

a and c

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31
Q

Which of the following statements is true about competencies and their relation to job analysis and the recruitment and selection function?

a) A competency based job analysis only considers an incumbent’s knowledge and abilities
b) Competency based hiring is a readily accepted concept and is favoured by management
c) A competency is the same as KSAO’s, however, a competency is only applicable to one job
d) A competency is an underlying characteristic of an individual that contributes to the job or role of performance and to organizational success

A

A competency is an underlying characteristic of an individual that contributes to the job or role of performance and to organizational success

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32
Q

If a company classifies male employees as administrators and female employees doing the same work as clerks and provides different wage rates based on the classifications, the company is violating the:

a) Principle of equal pay for equal work
b) Gender based discrimination principle
c) Income Tax Act
d) Collective agreement

A

Principle of equal pay for equal work

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33
Q

Valid and reliable job evaluations result from which two conditions:

a) the results are consistent; using multiple collection methods
b) the results are consistent; data was taken under similar conditions
c) data from multiple sources; using multiple collection methods
d) data from multiple sources; data was taken under similar conditions

A

data from multiple sources; using multiple collection methods

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34
Q

Which job evaluation plan is most widely used by companies?

a) classification
b) ranking
c) point method
d) broad banding

A

point method

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35
Q

Labour relations strategy:

a) relates to how the firm competes in the marketplace
b) relates to how the employer deals with unionization
c) has been constant since the 1980s
d) is not related to environmental factors

A

relates to how the employer deals with unionization

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36
Q

In Campbell’s theory of work performance, the degree to which individuals are committed to performing all job tasks, to working at a high level of intensity, and to working under adverse conditions is known as:

a) maintaining personal discipline
b) supervision/leadership
c) demonstrating effort
d) job-specific proficiency

A

demonstrating effort

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37
Q

Which is NOT one of the key elements of the 5C Model of HRM Impact

a) Cost
b) Contribution
c) Critical Incident
d) Compliance

A

Critical Incident

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38
Q

Legal and human rights are part of the ____________________environment within a human resource system.

a) social
b) economic
c) work
d) Legislative

A

Legislative

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39
Q

Current assets divided by current liabilities is the definition of the:

a) interest cover ratio;
b) dividend cover ratio;
c) quick ratio;
d) current ratio;

A

current ratio;

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40
Q

Employers are increasingly being held liable for damages stemming from their:

a) Discriminatory practices in the selection process
b) Failure to abide by employment equity legislative requirements
c) Negligent hiring of workers who subsequently commit criminal acts on the job
d) Use of unreliable selection tests

A

Negligent hiring of workers who subsequently commit criminal acts on the job

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41
Q

The Workplace Hazardous Materials Information System (WHMIS) contains class and division hazard symbols for different types of hazards (e.g. Class B are Flammable Materials, which are symbolized by a circle with a flame inside). A circle with a cylinder inside therefore represents:

a) Class D (Poisonous and Infectious Material)
b) Class C (Oxidizing Material)
c) Class E (Corrosive Material)
d) Class A (Compressed Gas)

A

Class A (Compressed Gas)

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42
Q

Groups of related behaviours that are needed for successful job performance in an organization are called

a) knowledge
b) skills
c) Competencies
d) KSAOs

A

Competencies

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43
Q

Forecasting that focuses on tracking internal changes instituted by an organization’s managers is called:

a) Process-based forecasting
b) Event-based forecasting
c) Transaction-based forecasting
d) Short-run forecasting

A

Transaction-based forecasting

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44
Q

Noise can affect humans in three ways:

a) cognitively, sensor neural, and sociologically
b) sociologically, psychologically, and sensor neural
c) physiologically, psychologically, and cognitively
d) physiologically, sociologically, and psychologically

A

physiologically, sociologically, and psychologically

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45
Q

In labour relations a grievance is best explained as:

a) an employee complaint
b) the breaking by management of one of the terms of the collective agreement
c) management ignoring legitimate union demands
d) an alleged violation of the collective agreement

A

an alleged violation of the collective agreemen

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46
Q

A _________is a training method in which trainees discuss, analyze and solve problems usually based on a real situation.

a) Audio-visual Methods
b) Case Study Method
c) Case Incident Method
d) Analytical Method

A

Case Study Method

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47
Q

The appropriate bargaining unit determined by the Labour Relations Board:

a) must comply with any agreement between the employer and the union
b) is based upon the community of interest concept
c) names the individuals in the bargaining unit
d) excludes employees opposed to the union

A

is based upon the community of interest concept

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48
Q

A supervisor’s duties include the following EXCEPT:

a) taking every reasonable precaution to ensure the protection of workers
b) preparing OH&S policy
c) providing written instructions if applicable
d) advising workers of possible hazards

A

preparing OH&S policy

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49
Q

In Ontario under the OLRA, collective agreements must have a minimum term of:

a) no minimum
b) one (1) year
c) two (2) years
d) three (3) years

A

one (1) year

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50
Q

According to needs theories which statement is NOT true?

a) Needs are the basis of our motivation
b) Understanding needs helps you understand behaviour
c) Reinforcement theory is a commonly applied needs theory
d) ERG is an acronym representing three basic needs of a needs theory

A

Reinforcement theory is a commonly applied needs theory

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51
Q

What are Training Inputs?

a) Design, Environment, Knowledge
b) Feedback, Design, Skill
c) Trainee Characteristics, Training Design, Work Environment
d) Training Design, Work Environment, Knowledge

A

Trainee Characteristics, Training Design, Work Environment

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52
Q

Interviewer’s beliefs about the requirements of the job and the characteristics of the applicants are referred to as:

a) initial impressions
b) stereotypes
c) knowledge structures
d) Biases

A

knowledge structures

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53
Q

What is the definition of E-learning?

a) E-mail based training
b) Electronic training used in organizations for the Intranet only
c) Computer Network technology such as the Intranet or Internet to deliver training for job relevant knowledge and skill
d) Both B and C

A

Computer Network technology such as the Intranet or Internet to deliver training for job relevant knowledge and skill

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54
Q

If Alex obtains statistics that indicates the number of hours each employee works per year in his department, he is most probably obtaining ____.

a) information
b) a data warehouse
c) Data
d) raw information

A

data

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55
Q

How does an employee’s pay rate compare when the compa-ratio is more than one?

a) the employee’s rate is below the competitive pay rate
b) the employee’s rate is above the competitive pay rate
c) the employee’s rate is 101% below the competitive pay rate
d) the employee’s rate is the same as the competitive pay rate

A

the employee’s rate is above the competitive pay rate

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56
Q

Employees in Ontario and the federal jurisdiction may be eligible for__________ in certain termination situations, in addition to pay in lieu of notice.

a) Unemployment pay
b) Exit pay
c) Severance pay
d) Notice pay

A

Severance pay

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57
Q

Which of the following statements about leadership and gender is TRUE?

a) Male leaders tend to use the participative style more often than do female leaders.
b) Male and female leaders generally dont differ in their use of task- & people-oriented leadership.
c) Male and female leaders generally do not differ in their use of participative leadership.
d) Male leaders tend to produce better financial results for their firms.

A

Male and female leaders generally dont differ in their use of task- & people-oriented leadership.

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58
Q

What is the method for forecasting the net financial benefits that result from Human Resources Program such as Training and Development?

a) Cost Analysis
b) Utility Analysis
c) Cost Benefit Analysis
d) None of the above

A

Utility Analysis

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59
Q

The goals of the Worker’s Compensation Act includes the following, EXCEPT:

a) promote culture of commitment to safety and health
b) conduct accident investigations
c) foster co-operative and consultative relationships
d) minimize social and economic costs of work related accidents, injuries, and illnesses.

A

conduct accident investigations

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60
Q

Enabling an individual to have responsibility, control and decision-making authority over the work he or she performs is called

a) Empowerment
b) Enablement
c) Job enlargement
d) Job enhancement

A

Empowerment

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61
Q

These are the three most common sources of job analysis data:

a) job analysts, supervisors, benchmark jobs
b) job incumbents, benchmark jobs, job analysts
c) job incumbents, supervisors, job analysts
d) job incumbents, benchmark jobs, job supervisors

A

job incumbents, supervisors, job analysts

62
Q

An _______is any observable human activity that is an unwanted event or occurrence that might have had a negative impact on the people, property, or process involved.

a) Event
b) Accident
c) Incident
d) Hazard

A

Incident

63
Q

This term refers to the uniquely combined characteristics, like attitudes and
behaviors that enable employees to do their jobs well:
a) competency
b) autonomy
c) skill blocks
d) productivity

A

competency

64
Q

An important key to successful executive integration is:

a) The executive’s expectations
b) Roles must be clarified
c) A relationship with employees must be established
d) All of the above

A

Roles must be clarified

65
Q

An ERP – enterprise resource planning application, is commercial software that automates and integrates many or most of a firm’s business processes. Which of the following is characteristic of a typical ERP installation?

a) An ERP is slow to install and is not expensive
b) An ERP is slow to install and is expensive
c) An ERP is fast to install and is not expensive
d) An ERP is fast to install and is expensive

A

An ERP is slow to install and is expensive

66
Q

Goal setting influences employee behaviour and performance mainly by improving:

a) Situational contingencies and Learned abilities.
b) Aptitudes and Learned abilities
c) Motivation and Role perceptions.
d) Role perceptions and Learned abilities.

A

Motivation and Role perceptions.

67
Q

The first step in analyzing compensation survey data is:

a) Establishing pay grades and ranges
b) Calculating a compa-ratio
c) Assessing the number of job evaluation points that each job has received
d) Assessing central tendency of pay and the variation across employers

A

Assessing central tendency of pay and the variation across employers

68
Q

The two main forms of conflict are:

a) Manifest and Hidden
b) Constructive and Socioemotional
c) Superordinate and Subordinate
d) Problem-solving and Forcing

A

Constructive and Socioemotional

69
Q

Worthen and Sanders distinguished that ____________ Training Evaluations are designed to help evaluators assess the value of the training materials and processes

a) Formative
b) Summative
c) Political
d) Descriptive

A

Formative

70
Q

An organization characterized by having only a few layers of management from top to bottom is called

a) A flat organization
b) A lean organization
c) A boundaryless organization
d) A vertically integrated organization

A

A flat organization

71
Q

Information obtained from a job analysis can be used to develop job descriptions, job specifications, and job standards. Which of the following human resource activities benefit from these documents?

a) Training and development
b) Occupational health and safety
c) Recruitment and selection
d) All of the above

A

All of the above

72
Q

Cost-effectiveness evaluation _____.

a) compares the monetary costs of training to the financial benefits accrued from training
b) compares the monetary costs of training to the non-monetary benefits from training
c) compares the social costs of training to the financial benefits accrued from training
d) compares the monetary costs of trainers to the financial benefits accrued from training

A

compares the monetary costs of trainers to the financial benefits accrued from training

73
Q

In preparing for contract negotiations, the union and management negotiating committee should review all of the following, except:

a) comparision of the company’s wage benefit package compared to that of other firms in the industry and other firms in the area
b) previous arbitration decisions
c) information about the work force which makes up the bargaining unit.
d) no exceptions all of the above, a,b and c

A

no exceptions all of the above, a,b and c

74
Q

Effective recruitment and selection practices:

a) reduce employee turnover
b) increase productivity
c) correlate with the organization’s long-term profitability and productivity ratios
d) all of the above

A

all of the above

75
Q

What are the Core Functions of Management?

a) Leading, Organizing, Motivating, Monitoring
b) Motivating, Leading, Guiding, Feedback
c) Planning, Organizing, leading and controlling
d) Organizing, leading, Motivating, Feedback

A

Planning, Organizing, leading and controlling

76
Q

The Canadian Union of Public Employees (CUPE) is an example of:

a) a craft union
b) a Labour Congress
c) an international union
d) an industrial union

A

an industrial union

77
Q

Injuries and other incidents can lead to indirect costs such as:

a) damage to property and stock
b) expenses for hiring and retraining workers
c) loss of competitiveness
d) lost-time expenses

A

loss of competitiveness

78
Q

The following is a contact control step:

a) suppression
b) intensity
c) work flow
d) assessment

A

suppression

79
Q

Managers have a tendency to select as their successors those who seem most similar to themselves. This phenomenon is called:

a) Selection bias
b) Halo effect
c) Stereotyping
d) Leniency effect

A

Selection bias

80
Q

Feedback on an employee’s performance leads to:

a) Higher performance
b) Higher performance in the case of positive feedback
c) Lower performance
d) Little change in performance

A

Higher performance

81
Q

In 1997, experts in a variety of fields provided written responses to a series of questions developed by the Society for Human Resources Management in the U.S. Leaders in HR were asked about business conditions and their implications for HRM. This method of environmental scanning is known as:

a) Delphi technique
b) Expert panel
c) Nominal group panel
d) Trend analysis

A

Delphi technique

82
Q

According to Fielding, what is NOT one of the keys for successful health promotion?

a) Long Term Commitment
b) Employee Involvement
c) Extrinsic Rewards
d) Professional leadership

A

Extrinsic Rewards

83
Q

Which sentence best describes On-The –Job Management Training Programs?

a) Programs designed to help managers develop greater levels of “life experience” by participating in physically and psychologically demanding tasks.
b) Programs designed to provide individuals with managerial learning, experiences on the job, including job rotation and coaching
c) The acquisition of a broad range of managerial knowledge and general conceptual abilities
d) All of the above

A

Programs designed to provide individuals with managerial learning, experiences on the job, including job rotation and coaching

84
Q

In this method, the rater compares the overall performance of each worker with that of every other:

a) paired comparison
b) forced distribution
c) a systemmatic random sample
d) relative percentile method

A

paired comparison

85
Q

For any information obtained via a MIS – management information system, to be valuable in decision-making, it must have all of the following characteristics EXCEPT:

a) Relevancy
b) Indistinctiveness
c) Quality
d) Reliability

A

Indistinctiveness

86
Q

Current assets divided by current liabilities is the definition of the:

a) interest cover ratio;
b) dividend cover ratio;
c) quick ratio;
d) current ratio;

A

current ratio;

87
Q

The workplace hazardous material information system requires that:

a) hazardous materials may not be distributed without government inspection
b) suppliers do not label all hazardous products
c) suppliers provide a material safety data sheet on each hazardous product they produce
d) chemicals do not necessarily require safe handling instructions

A

suppliers provide a material safety data sheet on each hazardous product they produce

88
Q

Effective career planning and development programs must consider different employee perceptions and different employee wants. Which of the following are most employees the least concerned with in terms of career planning?

a) Making money
b) Career equity
c) Awareness of opportunities
d) Career satisfaction

A

Making money

89
Q

Which of the following social goals drives Workers’ Compensation?

a) to provide services intended to prevent injuries
b) to focus on paying a worker for his/her losses
c) to provide the training necessary to prepare an injured worker to return to work
d) a and c only

A

a and c only

90
Q

Employer _____ refers to the success companies have in recruiting people because of the reputation the company has, similar to attracting customers for a certain product or service.

a) banding
b) bonding
c) Branding
d) Servicing

A

Branding

91
Q

Employment equity programs consider four designated groups. Which of the following best describes them?

a) Women, visible minorities, people with disabilities, aboriginal peoples
b) Visible minorities, older workers, people with disabilities, aboriginal peoples
c) Aboriginal peoples, low income people, older workers, women
d) Women, older workers, aboriginal peoples, students

A

Women, visible minorities, people with disabilities, aboriginal peoples

92
Q

Jack Black was rewarded for making a suggestion that saved Ewe and Eye Electronics thousands of dollars. Which type of incentive compensation approach might have worked best?

a) profit sharing plan
b) gain sharing plan
c) deferred profit plan
d) management incentive plans

A

gain sharing plan

93
Q

Accident investigations are strongly influenced by the following factors:

a) timing, severity, and legal requirements
b) costs, causes and timing
c) severity, causes and costs
d) legal requirements, causes and severity

A

timing, severity, and legal requirements

94
Q

Choose the three characteristics that David Peterson observed that best describe great coaches

a) Insight, Motivation, Accountability
b) Communication, patience, feed back
c) Capabilities, Communication, Goal Orientation
d) Goal Orientation, Challengers, Person Focused

A

Goal Orientation, Challengers, Person Focused

95
Q

95) What are the steps involved in a Needs Analysis Process?
a) Strategy, Analysis, Outcome, Data Collection, Training
b) Concern, Vision, Training, Importance, Analysis
c) Both A and B
d) Concern, Importance, Consult Stakeholders, Data Collection

A

Concern, Importance, Consult Stakeholders, Data Collection

96
Q

What term best describes an Adult Learning Approach to training?

a) Pedagogy
b) Case Studies
c) Classroom Instruction
d) Andragogy

A

Andragogy

97
Q

You work at an automotive refinishing facility. You have been charged with handling the recruitment and selection activities because you have just taken a course. You have found that even after following through all of the screening and testing and interviews and feel that you have selected the best candidate, you are having difficulty retaining the new employee. The job that poses the most difficulty in retention is the paint booth operator. You decide to incorporate giving the recruit an insight into how a job’s actual environment looks, feels and sounds. This is called a(n):

a) Practical interview technique
b) Employee matrix analysis
c) Employee environment preview
d) Realistic job preview

A

Realistic job preview

98
Q

The challenge for Human Resource Managers in the management of SARS was to manage the following EXCEPT:

a) current information on the constantly changing science
b) the updating of protocols
c) inspection training
d) facilitation of centralized and rapid decision making

A

inspection training

99
Q

Define the term Locus of Control ?

a) The direction, intensity, and persistence of learning-directed behaviour in training contexts
b) People’s beliefs about whether their behaviour is controlled mainly by internal or external forces
c) Taking control of ones own behaviour and making positive changes
d) All of the Above

A

People’s beliefs about whether their behaviour is controlled mainly by internal or external forces

100
Q

Each of the following statements states a weakness with training evaluation techniques. Which of the statements is NOT true?

a) Post-test only - there could be a number of other competing causes for any change
b) Pre-test/post-test - it is difficult to determine the impact of training on any changes that occur
c) Post-test only with control group to be more confident of results use a pre-test
d) All of the above are true

A

All of the above are true

101
Q

Job analysis is a key preparatory process for HR planning. Which of the following is NOT a potential problem associated with this process?

a) Dated information about jobs
b) Vague job descriptions
c) Omission of job specification
d) Excessive costs

A

Omission of job specification

102
Q

Emotional Intelligence refers to:

a) To help others understand their own emotions.
b) The ability to manage your own and others emotions and your relationship with others.
c) Become un emotional in training evaluations
d) Both A and B

A

The ability to manage your own and others emotions and your relationship with others.

103
Q

Services, paid time-off, and protection programs are what type of compensation benefits?

a) external
b) Discretionary
c) Internal
d) Direct

A

Discretionary

104
Q

If companies wanted to develop candidate lists for future management positions by searching for current staff with appropriate qualifications, it would be necessary to have:

a) a relational database
b) a basic HRMS
c) a skills inventory
d) a and c

A

a and c

105
Q

A broad grouping of knowledge, skills, and attitudes that enable a person to be successful at a number of similar tasks is known as a:

a) competency
b) test
c) job analysis
d) Strategy

A

competency

106
Q

Which of the following job design strategies tends to increase work efficiency?

a) Job enlargement
b) Job rotation
c) Job enrichment
d) Job specialization

A

Job specialization

107
Q

In labour relations an injunction is a type of:

a) grievance
b) union bylaw
c) picketing
d) court order

A

court order

108
Q

Airborne contaminants such as liquid droplets or solid particulate, dispersed in air that are of a fine enough particle size are known as ?

a) Toxicity
b) Settling rate
c) Biological agents
d) Aerosols

A

Aerosols

109
Q

In Ontario under the Ontario Labour Relations Act (OLRA) a strike is legal only when which of the following conditions has been met:

a) the collective agreement has not expired
b) a secret ballot vote has been taken by the union and a majority of the bargaining unit votes in favor of a strike
c) the strike is necessary to gain voluntary recognition from management
d) management fails to implement the award of an arbitrator

A

a secret ballot vote has been taken by the union and a majority of the bargaining unit votes in favor of a strike

110
Q

Which of the following methods may be used to obtain job analysis information:

a) Observation, lie detector test, dexterity test, knowledge test
b) Medical examination, interviews, personality trait tests
c) Production records, questionnaires, diaries, customer feedback
d) Interviews, questionnaires, observation, diaries

A

Interviews, questionnaires, observation, diaries

111
Q

In establishing pay ranges, which pay rate is established first?

a) minimum pay rate
b) Midpoint
c) third quartile
d) fourth quartile

A

Midpoint

112
Q

A model of Training Effectiveness consists of:

a) Training, Monitoring, Feedback, Individual Behaviour, Organizational Effectiveness
b) Training, Learning and Retention, Individual Behaviour and Performance, Org. Effectiveness
c) All of the above
d) None of the above

A

Training, Learning and Retention, Individual Behaviour and Performance, Org. Effectiveness

113
Q

Which one of the following requirements of the provincial labour relations statutes is false:

a) a Labour Relations Board certifies a labour union as the official bargaining agent for employees in each particular bargaining unit
b) an employer must bargain in good faith with the officially certified labour union
c) conciliation is compulsory before a strike or lockout
d) none of the above is false, all are true

A

none of the above is false, all are true

114
Q

Good public relations with community groups may help the HR professional target sources of candidates otherwise invisible to the company. Community involvement can increase the potential _______________of future incumbents to the company.

a) Demand
b) Supply
c) Forecast
d) Analysis

A

Supply

115
Q

Corrective actions need to be directed at which of the following?

a) The responsible employees
b) Upper management members
c) The causes of the deficiencies
d) The immediate supervisors and managers

A

The causes of the deficiencies

116
Q

Which one of the following is not a basic element in Dunlop’s classic model of the industrial relations system?

a) the “actors”
b) the environment
c) the ideology held
d) university professors

A

university professors

117
Q

An organizational structure where employees report to more than one manager or supervisor is referred to as

a) A split organizational structure
b) A pluralistic organization
c) A matrix organization
d) A job-centric organization

A

A matrix organization

118
Q

Establishing minimum employee entitlement is most closely associated with:

a) The Charter of Rights and Freedoms
b) Employment/labour standards legislation
c) Human rights legislation
d) Employment equity legislation

A

Employment/labour standards legislation

119
Q

Social awareness, self-management, and relationship management are three elements of:

a) Affective commitment
b) Emotional labour
c) Emotional intelligence
d) Continuance commitment

A

Emotional intelligence

120
Q

An inter-task dependency in which two tasks must finish at the same time is referred to as:

a) Start-to-finish
b) Finish-to-finish
c) Finish-to-start
d) Start-to-start

A

Finish to Finish

121
Q

In the last part of the interview, the post-interview phase, the interviewer evaluates the applicant’s qualifications and then makes a final decision about the applicant. The evaluation of the applicant’s qualifications is dominated by ___________________________ obtained in the interview.

a) pre-conceived biases
b) global impressions
c) more information about the resume
d) the candidate’s performance

A

global impressions

122
Q

All organizations should have a policy of contacting employees early and regularly throughout the disability absence. Contacting employees sooner rather then later produces three distinct benefits except:

a) Employees tend to come back
b) Employees who returned to work tend to stay longer
c) Employees return to earn higher wages
d) Employees tend to work longer hours

A

Employees tend to work longer hours

123
Q

Decreasing the driving forces and increasing the restraining forces:

a) Represent the first step in the change process.
b) Make the change process easier to implement.
c) Give the change agent more power in the change process.
d) Are related to none of these statements.

A

Are related to none of these statements.

124
Q

According to Kirkpatrick, there are several decisions that need to be made when selecting participants for a training program. From the list below, select the decision which is NOT part of Kirkpatrick’s theory.

a) Who can benefit from the training program
b) Who has the greatest ability to learn and use the training
c) Should the training be voluntary or compulsory
d) What programs are required by law or by government

A

What programs are required by law or by government

125
Q

Which of the following groups of people are stakeholders in Occupational Health and Safety?

a) government and unions
b) community agencies and schools
c) employers and employees
d) all of the above.

A

all of the above.

126
Q

Employment contracts…

a) Must be in a court approved contract format to be valid
b) Must be in writing for a fixed period less than one year to be valid
c) Can be written or verbal no matter what the period of employment
d) Must be in writing if for a fixed term of more than one year to be enforceable

A

Must be in writing if for a fixed term of more than one year to be enforceable

127
Q

International compensation should consider all of the following expenses EXCEPT:

a) goods and services, shipment and storage
b) housing
c) income taxes
d) all of the above expenses should be considered.

A

all of the above expenses should be considered.

128
Q

The most important factor perceived by international assignees that contributes to success in a foreign assignment is:

a) Relational skills
b) Family situation
c) Extra cultural openness
d) Confidence

A

Family situation

129
Q

What is the definition of Goal Setting Theory?

a) A process theory of motivation, the energy or force that a person directs toward an activity is a direct result of a number of factors.
b) A theory that consists of writing down goals and monitoring them for success.
c) A theory of motivation that states people’s intentions are a good predictor of their behaviour.
d) All of the above

A

A theory of motivation that states people’s intentions are a good predictor of their behaviour.

130
Q

Which of the following activities is an employer responsible for with respect to occupational health and safety?

a) preparing a written occupational health and safety policy
b) training managers in the recognition and control of unsafe work environments
c) maintaining a database containing information about chemicals
d) a and b

A

a and b

131
Q

The cheapest method of survey data collection is:

a) Informal surveys
b) Questionnaires
c) Telephone interviews
d) Personal interviews

A

Questionnaires

132
Q

Human Resources management refers to:

a) The management of people in organizations
b) All managerial activities
c) Concepts and techniques for organizing work activities
d) Concepts and techniques used in leading people at work

A

The management of people in organizations

133
Q

A worker’s duties include the following, EXCEPT:

a) advising workers of possible hazards
b) properly using the safety equipment and clothes provided
c) reporting hazards, such as defective equipment to the supervisor
d) formulating OH&S regulations

A

formulating OH&S regulations

134
Q

Effective orientations are successful in

a) reducing turnover
b) improving job performance
c) providing job skills training
d) both A & B

A

both a and b

135
Q

In many ways, the HR strategy generates the business strategy, and the business strategy determines the HR strategy. A concept that describes this relationship is:

a) Corporate strategy
b) Business partnerships
c) Staff and line linkages
d) Reciprocal interdependence

A

Reciprocal interdependence

136
Q

If the company adopts a market lead policy, how will that company’s pay range midpoint compare to the market average?

a) the midpoint will be the same as the market average
b) not enough information to determine
c) the midpoint will be higher than the market average
d) the midpoint will be 100% lower than the market average

A

the midpoint will be higher than the market average

137
Q

Section 92 of the Constitution Act gives which level of government jurisdiction over the majority of labour relations matters in Canada:

a) federal government
b) provincial governments
c) municipal governments
d) answers a and b

A

provincial governments

138
Q

Profit sharing is most important in companies where:

a) The company’s share value is very high
b) The employees are unionized
c) The company is privately owned
d) The firm has a high need for cooperation

A

The firm has a high need for cooperation

139
Q

A performance contract is referred to:

a) A contract that measures performance at the end of a training session.
b) An evaluation of the training by the trainee on the benefits of the training.
c) A statement drafted by both the trainer and the trainee at the end of a training program, that outlines which of the new acquired skills, are seen as beneficial and how they can be adapted.
d) Both A and C

A

A statement drafted by both the trainer and the trainee at the end of a training program, that outlines which of the new acquired skills, are seen as beneficial and how they can be adapted.

140
Q

Information required by union and management in preparation for contract negotiations includes all the following, except:

a) trends in collective bargaining settlements
b) comparison of present organizational wage benefit packages relative to other firms in the same or related industries
c) the ability to pay
d) public support for a strike or lockout

A

public support for a strike or lockout

141
Q

In Hamilton, Ontario, three hospitals-McMaster University Medical Centre, Henderson Hospital, and Hamilton General- merged to form one hospital in response to budget cutbacks. This type of merger is called:

a) An acquisition
b) A friendly takeover
c) A conglomerate merger
d) A consolidation

A

A consolidation

142
Q

Occupational health and safety is regulated under a variety of mechanisms EXCEPT:

a) acts
b) regulations
c) Enforcements
d) Guidelines

A

Enforcements

143
Q

Which is NOT an aspect of Behaviour Modeling?

a) Observing someone performing the task
b) Attempt to imitate the observed behaviour
c) Altering Behaviour to match the work environment
d) Based on the Social Learning Theory

A

Altering Behaviour to match the work environment

144
Q

Effective HR management is a balancing act between:

a) The community, ESL, and employers
b) Employees, unions, and employers
c) Employees, unions and the union representatives
d) Employees, employers and society in general

A

Employees, employers and society in general

145
Q

Types of nonionizing radiation include the following EXCEPT:

a) ultraviolet radiation
b) x-rays
c) infrared radiation
d) microwave radiation

A

x-rays

146
Q

How are compa-ratios calculated?

a) Dividing the pay range mid-point by the employee’s pay rate
b) Dividing the employee’s pay rate by the market line rate
c) Dividing an employee’s pay rate by the pay range mid point
d) Dividing the market line rate by the employee’s pay rate

A

Dividing an employee’s pay rate by the pay range mid point

147
Q

What best describes the Instructional Systems Design Model of Training and Development?

a) Task Analysis, Person Analysis, Organizational Analysis
b) Training Objectives, Training Methods, Delivery
c) Needs Analysis, Training Design and Delivery, Training Evaluation
d) Both B and C

A

Needs Analysis, Training Design and Delivery, Training Evaluation

148
Q

Red circle commonly refers to someone who:

a) is on probation
b) is paid above the maximum of the range
c) receives a pay increase that exceeds the guidelines
d) is paid below the maximum of the range

A

is paid above the maximum of the range

149
Q

A _____ style is characterized by friendliness, empathy, and concern for meeting employees’ needs.

a) employee-oriented
b) Supportive
c) participative
d) Directive

A

Supportive

150
Q

When managing change, learning interventions should be used:

a) To break routines that cause resistance to change.
b) When incongruent org systems reinforce past behaviors and cause resistance to new behaviors.
c) When employees resist change due to direct costs.
d) In all change management activities.

A

To break routines that cause resistance to change.

SODS (11 decks)

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