Chapter 8 - MIS8 Flashcards
E-business
All activities a company performs for selling and buying products and services using computers and communication technologies
E-commerce
- Buying and selling goods and services over the Internet
2. Builds on traditional commerce by adding the flexibility that networks offer and the availability of the Internet
Business Applications of E-commerce
- Buying and selling products and services
- Collaborating with other companies
- Communicating with business partners
- Gathering business intelligence on customers and competitors
- Providing customer service
- Making software updates and patches available
- Offering vendor support
- Publishing and disseminating information
Value chain
Series of activities designed to meet business needs by adding value or cost in each phase of the process
Primary activities of Value Chain
- Inbound logistics
- Operations
- Outbound logistics
- Marketing and sales
- Service
E-commerce enhances a ____
value chain
Click-and-brick e-commerce
Mixes traditional commerce and e-commerce
Advantages of E-Commerce
- Enhances relationships with suppliers, customers, and business partners
- Creates price transparency
- Operates around the clock and globe
- Gathers more information on potential customers
- Increases customer involvement
- Improves customer service
- Offers personalized services and product customization
- Reduces administrative and transaction costs
E-Commerce Increases the following:
- Flexibility and ease of shopping
- Number of customers
- Opportunities for collaboration with business partners
- Return on investment because inventory needs are reduced
Disadvantages of E-Commerce
- Bandwidth capacity problems
- Security and privacy issues
- Accessibility
- Acceptance
E-commerce companies focus their ____ in different parts of the value chain to achieve profitability
operations
Merchant
Transfers the old retail model to the e-commerce world by using the medium of the Internet
Brokerage
Brings sellers and buyers together on the Web and collects commissions on transactions between these parties
Advertising
- Extension of traditional advertising media
2. Directories such as Yahoo! provide content to users for free
Mixed
- Generating revenue from more than one source
Infomediary
Sites collect information on consumers and businesses and then sell this information to other companies for marketing purpose
Subscription
E-commerce sites sell digital products or services to customers
Business-to-consumer (B2C)
Companies sell directly to consumers and supplement traditional commerce with e-commerce
Business-to-business (B2B)
Involves electronic transactions between businesses, such as electronic data interchange (EDI) and electronic funds transfer (EFT)
Consumer-to-consumer (C2C)
Involves business transactions between users
Includes the use of online classified ads or online auction sites
Consumer-to-business (C2B(
Involves people selling products or services to businesses
Government-to-citizen (G2C)
Tax filing