Software Troubleshooting: Given a scenario, troubleshoot PC operating systems with appropriate tools Flashcards

1
Q

After installing a webcam on Windows Vista, you get a BSoD error whenever you try to boot. How do you fix this quickly?

A

Boot the computer using the last known good configuration

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2
Q

A user is running Vista with 512 MB of ram. He has two hard drives named C and D. The page file is located on drive C.

The user complains that his computer slows down after a couple of hours. What should you have the user do?

A

Move the paging file to drive D

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3
Q

What file is most likely affected if you shut down your computer improperly?

A

Registry

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4
Q

How would you fix a “BOOTMGR is missing” error without overwriting a client’s user profile, and without rebuilding the boot configuration data store?

A

1) Select Advanced options in the troubleshoot menu

2) Select Automatic repair in the Advanced option menu

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5
Q

What three built in Windows tools would help a user “clean” their computer so it will run faster?

A
  • Add/Remove Programs
  • Disk Cleanup (remove all temp files)
  • DEFRAG
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6
Q

When you change boot order on Windows 8 using MSCONFIG, what file is the change saved in?

A

BCD (Boot Configuration Data) file

BCD replaced boot.ini, which was used in Windows XP and earlier

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7
Q

In Windows 7 Advanced Boot Options ___________ works for domain controllers to perform a directory service repair

A

Directory Services Restore Mode

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8
Q

What would you use the REGSVR32 utility for?

A

To register and unregister dll and ActiveX files in the registry

If a dll file is missing, this will register the dll file once it is replaced

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9
Q

What feature allows Windows 7 to provide backwards compatibility for XP programs?

A

Windows XP Mode

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10
Q

If a user deletes a Windows 7 _______, the data will still be available because it is stored in a separate location.

This feature allows you to manage multiple file locations as if they were in a single location.

A

Library

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11
Q

The Blue Screen of Death is also known as a(n) ________ error

A

Stop

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12
Q

________ are caused when an application instruction to the processor specifies an operation that is unknown to the OS or processor.

These will often not occur if the application is restarted

A

Illegal operations

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13
Q

_________ errors are caused by corrupted or malfunctioning system files or software executables.

These can sometimes be illegal operations

A

Runtime

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14
Q

After upgrading a device driver, the device no longer works. How do you fix this?

A

Use the Device Manager to roll back to the previous version of the driver

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15
Q

SDHC is a newer type of memory card that can lock up computers. How do you return the computer to working condition?

A

Reboot the computer

Yup. Tech support 101 right here.

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16
Q

_______ is used to organize noncontiguous files into contiguous files, what do you type in the command prompt to run this?

A

-Disk Defragmenter

DEFRAG.exe

17
Q

______ is used to delete unwanted or unused files on a computer

A

Disk Cleanup

18
Q

What Windows 7 feature replaced XP’s Security Center?

A

Action Center

19
Q

After a driver is installed on a WIndows computer, the computer begins to continuously reboot.

You use “Last Known Good Configuration”, but the issue still occurs. What should you do?

A

Boot into Safe Mode and reinstall the drivers

20
Q

How would you ensure an application can fully utilize a dual core processor?

A

Upgrade the application to a version that supports multithreading

21
Q

What does a red X next to a device in Device Manager indicate?

A

The device is disabled

22
Q

What are the two main causes of wireless network issues?

A

1) The WAP is turned off

2) The computer’s wireless network interface is disabled

23
Q

What tool would you use to fix a corrupted master boot record?

A

System Recovery Options

Though before this, make sure the computer isn’t trying to boot from a source that doesn’t exist…

24
Q

Running several apps on a Vista computer will slow down performance. How would you fix this without needing to power off the machine?

A

Increase the size of PAGEFILE.SYS

25
Q

Updating your computer’s BIOS is also called ______ the bios

A

Flashing

26
Q

Windows Vista was the last Windows OS to include the boot.ini file.

What replaced this in Windows 7?

A

BCD (Boot Configuration Data) file

27
Q

How would a tech access System Recovery Options on a Windows 7 Computer?

A

Booting from an installation CD/DVD/USB

28
Q

What would you run to ensure a program no longer runs at startup?

A

msconfig.exe

29
Q

You have a video card and monitor that support 1024 x 768, but Vista keeps using the default 640 x 480 pixels.

How would you enable the screen area setting to display at 1024 x 768 pixels?

A

Install the appropriate device driver for the video card

30
Q

What tab of msconfig.exe will allow you to prevent unwanted programs from running on boot?

A

Startup

31
Q

The ________ key modifies the behavior of arrow keys. When this is on, the arrow keys will scroll the contents of a text window, instead of moving the cursor

A

Scroll Lock

32
Q

What two tools could you use to change the default boot operating system on a multiboot computer?

A
  • bcdedit.exe

- MSCONFIG

33
Q

What file replaced Vista’s NTLDR file?

A

bootmgr

34
Q

What does this error mean?

\WINDOWS\SYSTEM32\CONFIG\SYTEM is missing or corrupt

A

The registry is corrupt

35
Q

The DEFRAG utility requires a minimum of _____ % free hard drive space in order to run

A

15

36
Q

Press the ____ key while restarting a computer to reboot into safe mode (Windows)

A

F8

37
Q

A user receives a “Service failed to start” error upon boot in Windows 7.

What utility would you use to determine the cause of this error?

A

Event Viewer