Chapter 5

Question 1

Job satisfaction

Answer 1

A pleasurable emotional state resulting from the appraisal of one’s job or job experiences; represents how a person feels and thinks about his or her job

Question 2

Values

Answer 2

Things that people consciously or unconsciously want to seek or attain

Ex: high salary, etc.

Question 3

Value-percept theory

Answer 3

A theory that argues that job satisfaction depends on whether the employee perceives that his or her job supplies those things that he or she values

Question 4

Value-percept theory equation

Answer 4

Dissatisfaction = (Vwant - Vhave) x (Vimportance)

Question 5

Supervision satisfaction

Answer 5

Employee’s feelings about boss, including their competency, communication and personality

Question 6

Co-worker satisfaction

Answer 6

Employee’s feeling about co-workers, including their abilities and personalities

Question 7

Meaningfulness of Work

Answer 7

A psychological state indicating the degree to which work tasks are viewed as something that counts in the employee’s system of philosophies and beliefs

Question 8

Responsibility for outcomes

Answer 8

A psychological state indicating the degree to which employees feel they are key drivers of the quality of work output

Question 9

Knowledge of results

Answer 9

A psychological state indicating the extent to which employees are aware of how well or how poorly they are doing

Question 10

Job Characteristics Theory

Answer 10

A theory that argues that five core characteristics (variety, identity, significance, autonomy, and feedback) combine to result in high levels of satisfaction with the work itself

Question 11

Job Characteristics Theory - Core Characteristics

Answer 11

Variety
Identity
Significance
Autonomy
Feedback

Question 12

Significance

Answer 12

The degree to which a job really matters and impacts society as a whole

Question 13

Autonomy

Answer 13

The degree to which a job provides freedom , independence, and discretion to perform the work

Question 14

Knowledge and Skill

Answer 14

The degree to which employees have the aptitude and competence needed to succeed on their job

Question 15

Growth need strength

Answer 15

The degree to which employees desire to develop themselves further

Question 16

Job Enrichment

Answer 16

When job duties and responsibility are expanded to provide increased levels of core job characteristics

Question 17

Job crafting

Answer 17

When employees shape, mould, and redefine their job in a proactive way

Question 18

Moods

Answer 18

States of feeling that are mild in intensity, last for an extended period of time, and are not directed at anything

Question 19

Pleasantness

Answer 19

The degree to which an employee is in a good mood vs bad mood

Question 20

Activation

Answer 20

The degree to which moods are aroused and active, as opposed to unaroused and inactive

Question 21

Flow

Answer 21

A state in which employees feel a total immersion in the task at hand, sometimes losing track of how much time has passed

Question 22

Affective Events Theory

Answer 22

A theory that describes how workplace events can generate emotional reactions that impact work behaviours

Question 23

Emotions

Answer 23

Intense feelings, often lasting for a short duration, that are clearly directed at someone or some circumstance

Question 24

Positive emotions

Answer 24

Employees’ feelings of joy, pride, relief, hope, love and compassion

Question 25

Negative emotions

Answer 25

Employees’ feelings of fear, guilt, shame, sadness, envy and disgust

Question 26

Emotional labour

Answer 26

The management of their emotions that employees must do to complete their job duties successfully

Question 27

Emotional Contagion

Answer 27

The idea that emotions can be transferred from one person to another

Question 28

Life Satisfaction

Answer 28

The degree to which employees feel a sense of happiness with their lives in general

Question 29

Job Descriptive Index (JDI)

Answer 29

A facet measure of job satisfaction that assesses an individual’s satisfaction with pay, promotion, opportunities, supervision, co-workers, and the work iteself

Question 30

Value-percept theory components

Answer 30

1) Pay Satisfaction
2) Promotion Satisfaction
3) Supervision Satisfaction
4) Co-worker Satisfaction
5) Satisfaction with the work itself

Question 31

Pay Satisfaction

Answer 31

Employee’s feelings about the compensation for their job

Question 32

Promotion Satisfaction

Answer 32

Employee’s feelings about how the company handles promotions

Question 33

Satisfaction with the work itself

Answer 33

Employee’s feelings about the actual work tasks.

Question 34

Variety

Answer 34

The degree to which a job requires different activities and skills

Question 35

Identity

Answer 35

The degree to which a job offers completion of a whole, identifiable piece of work

Question 36

Feedback

Answer 36

The degree to which the job itself provides information about how well the job holder is doing

Question 37

What are the 3 psychological states that make work satisfying?

Answer 37

• Meaningfulness of work
• Responsibility for outcomes
• Knowledge of results