Chapter 8: Management And Leadership Flashcards

1
Q

Resources

A

General term that incorporates Human Resources, natural resources, and financial resources

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2
Q

Managers need to be

A

Skilled communicators, team player, organizer, cordinstor, leader

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3
Q

Management

A

Process used to accomplish organized goals through planning, organizing, leading, and controlling people and other organizational resources

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4
Q

Planning

A

A management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives

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5
Q

Organizing

A

A management function that includes designing the structure of the organization and creating conditions and system in which everyone and everything work together to achieve the organizations goal and objectives

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6
Q

Leading

A

Creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organizations goals and objectives

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7
Q

Controlling

A

A management function that involves establishing clear standards to determine whether or not an organization is progressing towards its goals and objectives. Rewarding people for doing a good job, and taking corrective action if they are not

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8
Q

Vision

A

Explanation of why the company exists and where it’s trying to get to

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9
Q

Values

A

Set of fundamental beliefs that guide a business in the decisions it makes

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10
Q

Mission statement

A

Outline of the fundemental purposes of an organization

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11
Q

Goals

A

Broad, long term accomplishments an organization wishes to attain

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12
Q

Objectives

A

Specific, measurable, short term statements detailing how to achieve the goal

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13
Q

SWOT analysis

A

Strengths
Weaknesses
Opportunities
Threats

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14
Q

Strategic planning

A

Process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals

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15
Q

Tactical planning

A

Process of developing detailed, short term statements about what is to be done, who is to do it, and how it is to be done

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16
Q

Operational planning

A

Process of settling work standards and Scheduales necessary to implement the company’s tactical objectives

17
Q

Contingency planning

A

A process of preparing alternative courses of action that may be used if the primary plan do not achieve the organizations objectives

18
Q

Crisis planning

A

Involves reacting to sudden changes in the environment

19
Q

Decision making

A

Choosing among two or more alternatives

20
Q

Organizational chart

A

A visual device that shows relationship among people and divides the organizations work

Shows who is accountable for the completion of specific work and who reports to whom

21
Q

Top management

A

Highest level

President

22
Q

Middle management

A

General managers, branch and plant managers

Under president / ceo

23
Q

Supervisory management

A

Directly supervise workers

24
Q

Manager must have these 3 qualities

A

Technical skills

Human relation skillls

Conceptual skills

25
Q

Technical skills

A

Ability to perform tasks in a specific discipline or department

26
Q

Human relations skills

A

Ability to communicate and motivate, enabling managers to work with peolle

27
Q

Conceptual skills

A

Ability to picture organizations as a whole and the relationship among its various parts

28
Q

Transparency

A

Presentation of a company’s facts and figures in a way that is clear, accessible, and apparent to all stakeholders

29
Q

Autocratic leadership

A

Manager makes decisions without consulting others

30
Q

Participate (democratic) leadership

A

Managers and employees working together to make decision

31
Q

Free rein leadership

A

Managers setting objectives and employees being free to do whatever they want to do to complete those objectives

32
Q

Transformational leadership

A

Leaders can influence others to follow them in working to achieve desired outcome

33
Q

Transactional leadership

A

Leader is given the power to assign tasks and their successful completion leads to rewards and reinforcement

34
Q

Controlling (5 steps)

A

Establish clear performance standards

Monitor and record actual performance

Compare results against plans and standards

Communicate results and deviations to the employee involved

Take corrective action when needed

35
Q

External customers

A

Dealers, who buy products to sell to others, and ultimate customers, who buy products for their own personal use

36
Q

Internal customers

A

Individuals and units within the firm that receive services from other individuals or units

37
Q

Pyramid of positions

A

Top management
Middle management
Supervisory
Employees