Chapter 13: Dealing With Employee Management Issues

Question 1

Labor union

Answer 1

An employee organization whose main goal is representing its members in emplyee- management negotiations of job related issues

Question 2

Craft union

Answer 2

An organization of skilled specialist in a particular craft or trade

Typically local or regional

Question 3

Industrial union

Answer 3

Consists of unskilled and semi-skilled workers in mass production industries such as automobile manufacturing and mining

Question 4

Independent local organization

Answer 4

A union that is not formally connected or affiliated with any other labour organization

Local union

Question 5

Directly charted union

Answer 5

Union that is directly affiliated to a labour congress to whom it pays per capita dues and receives services

Question 6

National union

Answer 6

A union that only represents workers in Canada

Question 7

International union

Answer 7

Union that has its headquarters outside of Canada (usually the USA)

Question 8

Unionization rate

Answer 8

Number of employed individuals who are union members as a proportion of the total number of emplyed individuals

Question 9

Coverage rate

Answer 9

Measure of the proportion of emplyee individuals, both union members and non-unionized employees, who are covered by a collective agreement

Question 10

Employees have 3 basic rights

Answer 10

1) right to refuse unsafe work
2) right to participate in the workplace health and safety activities
3) right to know about potential dangers in the workplace

Question 11

Sexual harassment

Answer 11

Unwelcome conduct of a sexual nature that detrimentally affects the work environment or leads to adverse job related concequences for the victim or the harassment

Question 12

Workplace violence

Answer 12

Any act in which a person is abused, threatened, initimidated, or assaulted by his or her employment

Question 13

Bullying

Answer 13

Acts or verbal comments that could mentally hurt or isolate a person in the workplace

Question 14

Collective bargaining

Answer 14

The process whereby union and management representatives negotiate a contract for workers

Question 15

Certification

Answer 15

Formal process whereby a union is recognized by the Labour Relations Board as the bargaining agent for a group of employees

Question 16

Decertification

Answer 16

Process by which workers can take away a unions right to represent them

Question 17

Labour contact

Answer 17

An agreement that sets the tone and clarifies the terms and conditions under which management and labour agree to function over a period of time

Question 18

Givebacks

Answer 18

Concessions made by union members to management; gains from previous labour negotiations are given back to management to help employers remain competitive and thereby save jobs

Question 19

Union security clause

Answer 19

Provision in a negotiated labour- management agreement that stipulates that employees who benefit from a union must either officially join or at least pay duties to the union

Question 20

Closed shop agreement

Answer 20

Clause in a negotiated labour-management agreement that specifies workers need to be members of a union befor being hired

Question 21

Union shop agreement

Answer 21

Clause in a negotiated labour- management agreement that says workers do not have to be members of a union to be hired, but must agree to join the union within a prescribed period

Usually 30,60,90 days

Question 22

Agency shop agreement aka rand formaula

Answer 22

Clause in a negotiated labour - management agreement that says employers may hire non-union workers; employees are not required to join the union but most pay union dues

Question 23

Open shop agreement

Answer 23

Clause in a negotiated labour - management agreement that says employees are free to join or not join the union and pay or not pay union dues

Question 24

Grievance

Answer 24

A charge by employees that management is not abiding by or fulfilling the terms of the negotiated labour - management agreement

Question 25

Shop stewards

Answer 25

Union officials who work permanently in an organization and represent employee interests on a daily basis

Question 26

Bargaining zone

Answer 26

Range of options between the initial and final offer that each party will consider before negotiations dissolve or reach an impasse

Question 27

Conciliation

Answer 27

The use of government appointed third part to explore solutions to labour-management dispute

Question 28

Mediation

Answer 28

Use of a third party, called a mediator, who encourages both sides in a dispute to continue negotiating and often makes suggestions for resolving the dispute

Question 29

Arbitration

Answer 29

An agreement to bring in an impartial third party to render a binding decision in a labour dispute

Question 30

Strike

Answer 30

Workers refuse to go to work

Question 31

Primary boycott

Answer 31

When a union encourages both its members and the general public not to buy the product of a firm involved in a labour dispute

Question 32

Secondary boycott

Answer 32

An attempt by labour to convince others to stop doing business with a firm that is the subject of a primary boycott

Question 33

Lockout

Answer 33

Attempt by management to put pressure on unions by temporarily closing the business

Question 34

Injunction

Answer 34

A court order saying go back to work

Question 35

Strike breakers

Answer 35

Replacement workers hired to do jobs of striking emplyees until the labour dispute is resolved

Question 36

Back-to-work legislation

Answer 36

A special law passed by the federal or provincial government that orders an end to a labor-management dispute in an industry the government decided is essential for the economy

Question 37

Profit= Revenue- Cost, how does this raise issues to managment and emplyess

Answer 37

Managers wants to make as much profit as possible, where employees constantly want to be paid more. Therefore profit and costs are always head to head

Question 38

Hire for _____ , train for _____

Answer 38

Attitude, skill

Question 39

3 steps that lead to final collective agreement between labour union and managment

Answer 39

Concellation, mediation, arbitration

Question 40

Labour weapons

Answer 40

strikes, boycotts, picketing

Question 41

Management weapons

Answer 41

Strike breakers, lockout, bankruptcy, injunction