1
Q

There are three types of effects that excessive stress can have on a person. What are they?

A

Physical effects

Psychological effects

Behavioural effects

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2
Q

There are six ‘management standards’ to help managers deal with the problem of stress in the workplace. Can you name them?

A

Demands

Control

Support

Relationships

Role

Change

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3
Q

Which of the management standards for stress is being described below:

issues related to workload, work patterns and the work environment

A

Demands

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4
Q

Which of the management standards for stress is being described below:

how much say the person has in the way they do their work

A

Control

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5
Q

Which of the management standards for stress is being described below:

levels of encouragement, sponsorship and resources provided by the
organisation, line management and colleagues

A

Support

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6
Q

Which of the management standards for stress is being described below:

promoting positive working to avoid conflict and dealing with
unacceptable behaviour

A

Relationships

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7
Q

Which of the management standards for stress is being described below:

whether people understand their role within the organisation and whether
the organisation ensures they do not have conflicting roles

A

Role

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8
Q

Which of the management standards for stress is being described below:

how organisational change is managed and communicated in the
organisation

A

Change

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9
Q

Which of the management standards for stress are being improved by the following conditions:

 policies and procedures are in place to
adequately support employees;
 systems enable and encourage managers
to support their staff;
 systems enable and encourage employees
to support their colleagues;
 employees know what support is available
and how to access it;
 employees know how to access resources
to do their job; and
 employees receive regular and
constructive feedback.

A

Support

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10
Q

Which of the management standards for stress are being improved by the following conditions:

 the organisation promotes positive
behaviours at work to avoid conflict and
ensure fairness;
 employees share information relevant to
their work;
 policies and procedures are in place to
prevent or resolve unacceptable
behaviour;
 systems enable and encourage managers
to deal with unacceptable behaviour; and
 systems enable and encourage employees
to report unacceptable behaviour.

A

Relationships

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11
Q

Which of the management standards for stress are being improved by the following conditions:

 the organisation ensures that the different
requirements it places upon employees
are compatible;
 employees are clearly informed of their
role and responsibilities;
 the organisation ensures that, as far as
possible, the requirements it places upon
employees are clear; and
 employees are able to raise concerns
about any uncertainties or conflicts they
regarding role or responsibilities.

A

Role

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12
Q

Which of the management standards for stress are being improved by the following conditions:

 timely information is provided to enable 
employees to understand the reasons for 
proposed changes; 
 employees are adequately consulted on 
changes and given opportunities to 
influence proposals; 
 employees are aware of the probable 
impact of any changes to their jobs and 
given necessary support and training to 
adapt; 
 employees are aware of timetables for 
changes; and 
 employees have access to relevant 
support during changes.
A

Change

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13
Q

Which of the management standards for stress are being improved by the following conditions:

 realistic and achievable demands for the 
agreed hours of work; 
 skills and abilities are matched to the job 
demands; 
 jobs are designed to be within the 
capabilities of employees; and 
 employees’ concerns about their work 
environment are addressed.
A

Demands

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14
Q

Which of the management standards for stress are being improved by the following conditions:

 employees have control over their pace of
work;
 employees are encouraged to use their
skills and initiative;
 the organisation encourages employees
are encouraged to develop new skills and
undertake new challenges
 employees have a say over when breaks
can be taken; and
 employees are consulted over their work
patterns.

A

Control

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